Please Help... Unable to Login... None of the Current solutions in threads work

[PastelRice]

Please help on this issue.

Have tried everything i see from the support pages and still have the unable to login error.

Things tried
- force run with -dx11
- hardwire connection instead of wireless
- making sure that KOFXV_Steam.exe is allowed in Firewall, Controlled Folder Access
- turned off firewall, controlled folder access, cloud protection, real time protection, tamper protection
- go offline in steam
- updating to latest graphics card drivers
- installing legacy Microsoft DirectX® End-User Runtime
- checking game file integrity via steam
- all drivers and windows up to date.
- run as administor
- modify shortcut
- reinstalled computer with no apps and only steam with KOF XV


Nothing works and I still get the error. (title screen error saying "Unable to Login" where they first prompt to Press Any Button.

Any help or suggestions from anyone appreciated.

My setup
- Alienware X17
- Windows 11 Home 64-bit (10.0, Build 22000)
- NVIDIA GeForce RTX 3070 Laptop GPU
- 11th Gen Intel(R) Core(TM) i7-11800H @ 2.3 GHz
- Memory = 16384MB RAM
- DirectX version = DirectX 12

The machine runs Lost Ark online fine from steam so I dont think I have any hardware issues.

[omega_terry]

I am also still experiencing this issue even after updating with the latest patch. Please continue to look into this. It's not an isolated problem.

[SNK Dev]

Hello there,

We are still investigating the issue, one thing that some others have been reporting is that after the update forced the game to use dx11, they had issues with this so if your computer supports dx12, then you can try to force the game starting with this instead.

Best regards,
SNK Dev C

[PastelRice]

Soo... After multiple reinstallations on the PC, across both my laptop and tower, i finally identified the problem.

For some reason, KOFXV is trying to connect to my Documents folder to which resides on a network folder. By localising the Documents folder, this apparently fixes the problem.

@ SNK Dev team, this I must say has been quite an ordeal... I spent close to (i imagine) more than 24 man-hours, not to mention inconvenience on uninstalling, reinstalling every app to finally identify this nuance.

NOT HAPPY, considering

1) Why does KOF XV require access to the Documents folder, and in turn, why does it disallow login to play the game on that basis? If its just to save certain things, shouldnt that be done in the steam folder?

2) Setting aside folder access considerations, even IF KOF XV requires access to the documents folder, its code is not working which is why there is this issue. Other games I have (e.g. SF IV) saves into the documents folder as well, but there is no issue in their coding to perform this.

This doesnt stop me from playing the game as I am a huge fan of KOF and SNK / NEO GEO but still it leaves me very frustrated given this is NOT a cheap game (more than 120+ including current expected DLCs and probably expecting more in future.

[PastelRice]

引用自 omega_terry：

I am also still experiencing this issue even after updating with the latest patch. Please continue to look into this. It's not an isolated problem.

I think i found the problem... give it a go and hopefully it helps your case.

[omega_terry]

引用自 pastelrice：

I think i found the problem... give it a go and hopefully it helps your case.

thanks for the suggestion and all your work trying to fix this. can you explain how you localised the Documents folder? thanks

[PastelRice]

引用自 omega_terry：

引用自 pastelrice：

I think i found the problem... give it a go and hopefully it helps your case.

thanks for the suggestion and all your work trying to fix this. can you explain how you localised the Documents folder? thanks

Right click your documents folder in your navigation pane. Select properties, there should be a location tab. Check to make sure its a local drive and not a network drive.

[omega_terry]

引用自 PastelRice：

引用自 omega_terry：

thanks for the suggestion and all your work trying to fix this. can you explain how you localised the Documents folder? thanks

Right click your documents folder in your navigation pane. Select properties, there should be a location tab. Check to make sure its a local drive and not a network drive.

Finally Success!!!!!

Thank you so much!

So it turns out since I'm using Parallels on my Mac to run Windows Parallels sets the Mac Documents folder as the default Documents folder. Since that's on the Mac system Parallels connects to it as a network drive. I set the Documents folder to be the local Windows Documents folder and boom! It worked.

Just out of curiosity how did you discover KOF XV was trying to connect to the Documents folder? Did you run something like Wireshark?

Thanks again for all the work you troubleshooting this.

[PastelRice]

引用自 omega_terry：

引用自 PastelRice：

Right click your documents folder in your navigation pane. Select properties, there should be a location tab. Check to make sure its a local drive and not a network drive.

Finally Success!!!!!

Thank you so much!

So it turns out since I'm using Parallels on my Mac to run Windows Parallels sets the Mac Documents folder as the default Documents folder. Since that's on the Mac system Parallels connects to it as a network drive. I set the Documents folder to be the local Windows Documents folder and boom! It worked.

Just out of curiosity how did you discover KOF XV was trying to connect to the Documents folder? Did you run something like Wireshark?

Thanks again for all the work you troubleshooting this.

Mate, am glad it worked for you! I can totally understand how you must have felt as I went through the same.

No magic method or apps unfortunately, I basically did a brute force approach and installed a system with no drivers / updates and installed KOFXV at the first point, without any privacy settings, etc, and also not linking to my NAS which I guess was something I never thought would have been the problem. (and KOFXV worked!)

But I needed to find the point of failure as otherwise it will become a problem later on. So began the task of installing each driver/ windows update/ app update and running KOFXV to make sure it still works. To my surprise, after all apps are in and windows fully updated etc, KOFXV was still working.

Baffled, I began to do my personalisation (UI changes, background changes, etc) and tested each step, and voila! Documents folder problem.

[omega_terry]

引用自 PastelRice：

Mate, am glad it worked for you! I can totally understand how you must have felt as I went through the same.

No magic method or apps unfortunately, I basically did a brute force approach and installed a system with no drivers / updates and installed KOFXV at the first point, without any privacy settings, etc, and also not linking to my NAS which I guess was something I never thought would have been the problem. (and KOFXV worked!)

But I needed to find the point of failure as otherwise it will become a problem later on. So began the task of installing each driver/ windows update/ app update and running KOFXV to make sure it still works. To my surprise, after all apps are in and windows fully updated etc, KOFXV was still working.

Baffled, I began to do my personalisation (UI changes, background changes, etc) and tested each step, and voila! Documents folder problem.

i see. so once you installed the NAS the documents folder became a network folder the problem became obvious. i have to say that's some serious dedication to do all of that. kudos to you.

[SNK Dev]

Hello there,

引用自 PastelRice：

Right click your documents folder in your navigation pane. Select properties, there should be a location tab. Check to make sure its a local drive and not a network drive.

Thanks for sharing this information, we will investigate it based on this information.

Best regards,
SNK Dev C

[Special_K]

引用自 SNK Dev：

Hello there,

引用自 PastelRice：

Right click your documents folder in your navigation pane. Select properties, there should be a location tab. Check to make sure its a local drive and not a network drive.

Thanks for sharing this information, we will investigate it based on this information.

Best regards,
SNK Dev C

I also have a NAS where my docs are pointing to, and am encountering the same problem if that helps at all.
I won't be changing that just to play this game, but hopefully it gets patched soon as I'm really looking forward to it!

[Gugeno]

引用自 SNK Dev：

Hello there,

引用自 PastelRice：

Right click your documents folder in your navigation pane. Select properties, there should be a location tab. Check to make sure its a local drive and not a network drive.

Thanks for sharing this information, we will investigate it based on this information.

Best regards,
SNK Dev C

Stumbled into this issue after taking a few months off from KOF. Every patch, there seems to be a new conflict with how the game runs on my computer. In terms of hardware, ours is nearly identical except my GPU is a little worse (do not believe that is the issue)

I've attempted to troubleshoot using everything you described, including making sure my documents was local and not on a network. Currently reinstalling the game now, and attempting once more to get this broken game to work lol

[SaucySage--]

I am have the exact same issue and I have no clue what to do I just bought KOF 15 on the steam summer sale and I can’t even play it because of this unable to login

[Special_K]

引用自 PastelRice：

引用自 omega_terry：

thanks for the suggestion and all your work trying to fix this. can you explain how you localised the Documents folder? thanks

Right click your documents folder in your navigation pane. Select properties, there should be a location tab. Check to make sure its a local drive and not a network drive.

Update to this that I got from another random forum while troubleshooting a Walking Dead game. Map a network drive to your server path (for example, if your docs are \\servername\pastelrice\docs, map that path to an unused network drive letter, say P:) and change the location of your docs to point to P: instead of the full network path.
Just did that, let it move stuff around a bit to settle, and voila. Didn't fix the Walking Dead issue, but now KOF works!

[the seal]

buenas el juego online no sirve la conexión multiplataforma aparece en rojo ya desinstale y volví a instalar, apague el antivirus reinicie y nada , me podrian dar una solucion