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TC75 May 19, 2021 @ 12:27pm
Can't seem to clean
I loaded into the van job. I can move around fine, but no matter what nozzle I use it does not seem to clean any dirt off. Something in the game or something I am doing wrong?
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Originally posted by FuturLabJoshMarketing:
For those who are currently experiencing an issue where they cannot clean:

As mentioned in our previous update, we believe the problem stems from certain GPUs not supporting Direct X 11.1+. Note that while you may have this or a newer version of Direct X installed, if the GPU is not fully compatible with some of these features you will have been unable to clean anything. If your card does have this feature support, you should be able to resolve the issue by forcing an update to your DirectX, Windows OS & graphics drivers. Please see our previous announcement for more details, including how to check if your GPU is compatible and to make sure that if you’re playing on a laptop, the app is launching on your dedicated GPU where available https://steamcommunity.com/app/1290000/discussions/2/3111403360738183508/.

We want as many people as possible to enjoy our game, so have been working hard on a change in our code which should allow older hardware to run it. We have made a build and have confirmed that it has fixed the issue on the older gaming laptop we were able to reproduce it on. However, as we are unable to confirm the fix on more than this single laptop, we would like more information before pushing this build as the default and have made it available in a branch on Steam.
If you have been unable to clean and are happy to help us confirm it is fixed, please follow the steps below, being sure to change to the “Legacy” wash system setting in the in-game options once ready:

• Open Steam
• Right click on PowerWash Simulator in your Library
• Choose “Properties”
• Choose “Betas”
• Enter the beta access code: LegacyWashSystem
• Select “Opt into: legacy_washing_beta – Legacy wash system test”
• Steam should now download the new build
• Once the update is complete, launch the app
• In the main menu, select “Options”
• Select the “Graphics” tab
• Change the “Washing Mode” to “Legacy” – ***If you do not change this setting, your experience with the game will not be affected, please make sure this is done before attempting to clean***
• Load up the first job in Career Mode and attempt to wash the Van
• Press F8 to send us a report to let us know if this has resolved the issue

Note that while we hope this has allowed the game to be played on more hardware, it’s possible that your PC/Laptop still does not meet the minimum recommended specifications and you experience poor performance. If you are finding you have a low frame rate, please open the Options menu and try the following in the Graphics tab:
• Disable “Wetness VFX”
• Change the render scale to 0.75 (or lower as required)
• Change the “Quality Presets” to Low

If you continue to experience poor performance then it is likely that your hardware is not supported. Please revisit the minimum recommended specs on our Store Page https://store.steampowered.com/app/1290000/PowerWash_Simulator/ to confirm.

As this is a test, it’s very important that we get results! Please let us know what impact this fix has had on your experience by using F8 in game or our discord https://discord.com/invite/powerwashsimulator.

Important note: This hotfix has been implemented in an isolated branch of the project and contains no other fixes or content updates, though I can assure you that we’re hard at work on both and will give an update when we’re ready!

Finally, if you are not experiencing the issue this change is addressing (firing the washer at any dirty object does not remove any dirt) then testing this branch and changing to “Legacy” settings will have no positive impact on your experience. If we make this change to the live build, you should remain on the “Standard” system if it’s been working so far.

*Update, just marking this so people can see it*
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Showing 1-15 of 122 comments
My Anus Is Bleeding! May 19, 2021 @ 12:41pm 
I'm having the same issue hope there is a solution. I also tried the Mars Rover scenario and also can't clean there.
Last edited by My Anus Is Bleeding!; May 19, 2021 @ 12:42pm
#1
Allian May 19, 2021 @ 1:57pm 
Me as well. Rebooting the game didn't help, same with reinstalling.
#2
JT_SvT May 19, 2021 @ 2:06pm 
Yeah same for me tried both didn't seem to do anything. Hope they get this fixed soon really looking forward to this game.
#3
DeadPoolX May 19, 2021 @ 2:10pm 
Same here. Can't clean the van, and various parts of the van flickers a lighter blue when I move around. It's really weird.
#4
ClumsyOtter May 19, 2021 @ 2:12pm 
I got the van 99% clean, front bumper isn't done, I've purchased the plastic cleaner, new nozzle and sprayed the front bumper for probably 20 minutes, no luck. Hope I hit the magic pixel soon
#5
DeadPoolX May 19, 2021 @ 2:15pm 
Originally posted by ClumsyOtter:
I got the van 99% clean, front bumper isn't done, I've purchased the plastic cleaner, new nozzle and sprayed the front bumper for probably 20 minutes, no luck. Hope I hit the magic pixel soon
How? When you spray the van nothing happens and you have zero money to buy anything.
#6
TC75 May 19, 2021 @ 2:17pm 
Originally posted by ClumsyOtter:
I got the van 99% clean, front bumper isn't done, I've purchased the plastic cleaner, new nozzle and sprayed the front bumper for probably 20 minutes, no luck. Hope I hit the magic pixel soon

Did you have to do anything special when you started? Mine, no matter what I do, nothing happens. I have tried distances, nozzles, nothing makes a difference.
#7
jfoytek May 19, 2021 @ 2:29pm 
I can't clean the van either, any chance you guys are running win 7???
#8
DeadPoolX May 19, 2021 @ 2:34pm 
Originally posted by jfoytek:
I can't clean the van either, any chance you guys are running win 7???
I am. The game uses DX11, so it should be compatible with Win 7. I know from experience there are games that state the OS needed is Windows 10, but still uses DX11 and is fully playable on Win7. More often than not, a developer lists whatever OS they tested it with and the real deciding factor is which version of DirectX is being used.
#9
jfoytek May 19, 2021 @ 2:35pm 
well this game said win 8 or newer and I am using 7 and can't clean the van so my assumption is it has something to do with win 7
#10
TC75 May 19, 2021 @ 2:41pm 
Originally posted by jfoytek:
well this game said win 8 or newer and I am using 7 and can't clean the van so my assumption is it has something to do with win 7

I am running 7 also....
#11
jfoytek May 19, 2021 @ 2:41pm 
Otherwise maybe a graphics card driver issue I am using an nvidia 1050TI...
#12
jfoytek May 19, 2021 @ 2:43pm 
Originally posted by Striker1428:
Originally posted by jfoytek:
well this game said win 8 or newer and I am using 7 and can't clean the van so my assumption is it has something to do with win 7

I am running 7 also....

So I think we have found the issue, at this point its up to the developer to say hey we know whats going on its an easy fix or they could say hey its not an easy fix.... Depends on how much they want our money until I see something I will hold off on returning the game...
#13
FuturLabJoshMarketing  [developer] May 19, 2021 @ 2:47pm 
Hey all, sorry you are all having problems adn thanks for all of these reports our devs are currently investigating this issue, if at all possible could you drop a report in game with F8 on the keyboard, it gives us all the data on your hardware which can help us solve this issue as it seems to be based on hardware or software interactions.
#14
jfoytek May 19, 2021 @ 2:53pm 
Originally posted by Josh FuturLab:
Hey all, sorry you are all having problems adn thanks for all of these reports our devs are currently investigating this issue, if at all possible could you drop a report in game with F8 on the keyboard, it gives us all the data on your hardware which can help us solve this issue as it seems to be based on hardware or software interactions.

Sent in the report, nice to see your willing to look into this for us... have a great day...
#15
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PowerWash Simulator > Report a Problem > Topic Details
Date Posted: May 19, 2021 @ 12:27pm
Posts: 122

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