Elden Ring shuts down my Internet connection

[Mykahel]

Ok, so suddenly, Elden Ring no longer functions online for me. It's not JUST that I can't log into their game servers, but when the game tries to go into online mode it literally shuts down my internet connection completely. Steam suddenly displays me as offline, Discord goes offline, and my network adapter shows that I have no connection or internet at all.

This makes no sense to me, or my friend who spent years working IT. Doesn't happen with other games. Tried a fresh install and verified files.

[ProestUnicorn]

Legend says elden ring cut off his internet supplier.

[Sabaithal]

Originally posted by ProestUnicorn:

Legend says elden ring cut off his internet supplier.

...so Radagon smashed the modem with his hammer?

[kripcision]

i recall this happening to me with halo mcc at times. it would connect to some security server and literally overload the connection till it shut down completely. i used the app called Netlimiter to see it happen in real time then i simply blocked the ip address that it was connecting to, which was overloading the connection, and was then able to play.

both games use EAC so its probably related.

[Sabaithal]

Originally posted by kripcision:

i recall this happening to me with halo mcc at times. it would connect to some security server and literally overload the connection till it shut down completely. i used the app called Netlimiter to see it happen in real time then i simply blocked the ip address that it was connecting to which was overloading the connection.

both games use EAC so its probably related.

Considering EAC apparently has "phone home" behavior, even when a game is started in offline mode, its a safe bet,

[Mykahel]

Originally posted by Ironwu:

Originally posted by Ironwu:

Are you able to run Elden Ring in Offline Mode? Do you get to the Main Menu screen? Or it fails prior to that?

Sorry, missed that part. :(

Not quite sure what you mean by: "...though other devices still have a good connection with internet..." Are you saying your internet does NOT shut down? Just your Steam connection?

Had a work meeting to go to.
Anyway, Other people using the same network are able to continue using the internet just fine and I'm still connected to my network but my computer says I have no internet access. Nothing from my device can use the internet. Steam, browsers, Discord, nothing. But my phone and other devices show the network and internet working fine. As soon as I close the game, my internet returns.

[Mykahel]

Originally posted by kripcision:

i recall this happening to me with halo mcc at times. it would connect to some security server and literally overload the connection till it shut down completely. i used the app called Netlimiter to see it happen in real time then i simply blocked the ip address that it was connecting to, which was overloading the connection, and was then able to play.

both games use EAC so its probably related.

This is good to know. I will likely look into this. I've had trouble with EAC before and had tried some of the other things mentioned in this thread already. Thanks for mentioning this.

[Ironwu]

Originally posted by Mykahel:

Originally posted by Ironwu:

Sorry, missed that part. :(

Not quite sure what you mean by: "...though other devices still have a good connection with internet..." Are you saying your internet does NOT shut down? Just your Steam connection?

Had a work meeting to go to.
Anyway, Other people using the same network are able to continue using the internet just fine and I'm still connected to my network but my computer says I have no internet access. Nothing from my device can use the internet. Steam, browsers, Discord, nothing. But my phone and other devices show the network and internet working fine. As soon as I close the game, my internet returns.

This is good information. So there are three things that come to mind to consider, and maybe try.

1. If you have not done so, reset your Router/Modem. Basically, unplug it and leave it off for 5 minutes or so, then plug it back in. If your Router and Modem are separate, unplug them both. Then start up the Modem first. Then, when it is fully up and running, start up the Router. Test Elden Ring.

2. The other issue is that EAC may have become corrupted itself. This might be fixed by uninstalling EAC and then reinstalling it. I don't have any specific instructions for that, but there are such instructions on the internet.

3. One final thing to consider, since you always have played online. Did you ever receive any items from another player? If so, it is possible that may have triggered EAC. Although if it was an 'official' EAC block, one usually gets a message onscreen to that effect.

4. You mention 'other people'. Are you on a shared network, like at work? If so, it could be that the network itself is blocking access. If that is the case. #1 is obviously not an option and there may be nothing you personally can do about it. ;(

Good Luck!

[Mykahel]

Originally posted by Ironwu:

Originally posted by Mykahel:

Had a work meeting to go to.
Anyway, Other people using the same network are able to continue using the internet just fine and I'm still connected to my network but my computer says I have no internet access. Nothing from my device can use the internet. Steam, browsers, Discord, nothing. But my phone and other devices show the network and internet working fine. As soon as I close the game, my internet returns.

This is good information. So there are three things that come to mind to consider, and maybe try.

1. If you have not done so, reset your Router/Modem. Basically, unplug it and leave it off for 5 minutes or so, then plug it back in. If your Router and Modem are separate, unplug them both. Then start up the Modem first. Then, when it is fully up and running, start up the Router. Test Elden Ring.

2. The other issue is that EAC may have become corrupted itself. This might be fixed by uninstalling EAC and then reinstalling it. I don't have any specific instructions for that, but there are such instructions on the internet.

3. One final thing to consider, since you always have played online. Did you ever receive any items from another player? If so, it is possible that may have triggered EAC. Although if it was an 'official' EAC block, one usually gets a message onscreen to that effect.

4. You mention 'other people'. Are you on a shared network, like at work? If so, it could be that the network itself is blocking access. If that is the case. #1 is obviously not an option and there may be nothing you personally can do about it. ;(

Good Luck!

First, thanks for helping me out with this. Really appreciate it.
1. Definitely tried that. No change.
2. Haven't tried that. Will be my next thing to attempt.
3. I really only ever play with the same friend and we rarely drop anything for each other. I have had EAC mess up before when a file was corrupted and needed to be validated and reinstalled. Scared the crap out of me because I thought I was about to be locked out of online play for good.
4. It's a home network. So wife and kids. None of the other online stuff we do is being blocked, be they games, Netflix, etc. And I used to have no trouble with Elden Ring other than it did seem to disconnect me quite often. I always assumed it was my crappy Comcast internet and Elden Ring being overzealous about any lag.

Thanks again!

[Ironwu]

Originally posted by Mykahel:

Originally posted by Ironwu:

This is good information. So there are three things that come to mind to consider, and maybe try.

1. If you have not done so, reset your Router/Modem. Basically, unplug it and leave it off for 5 minutes or so, then plug it back in. If your Router and Modem are separate, unplug them both. Then start up the Modem first. Then, when it is fully up and running, start up the Router. Test Elden Ring.

2. The other issue is that EAC may have become corrupted itself. This might be fixed by uninstalling EAC and then reinstalling it. I don't have any specific instructions for that, but there are such instructions on the internet.

3. One final thing to consider, since you always have played online. Did you ever receive any items from another player? If so, it is possible that may have triggered EAC. Although if it was an 'official' EAC block, one usually gets a message onscreen to that effect.

4. You mention 'other people'. Are you on a shared network, like at work? If so, it could be that the network itself is blocking access. If that is the case. #1 is obviously not an option and there may be nothing you personally can do about it. ;(

Good Luck!

First, thanks for helping me out with this. Really appreciate it.
1. Definitely tried that. No change.
2. Haven't tried that. Will be my next thing to attempt.
3. I really only ever play with the same friend and we rarely drop anything for each other. I have had EAC mess up before when a file was corrupted and needed to be validated and reinstalled. Scared the crap out of me because I thought I was about to be locked out of online play for good.
4. It's a home network. So wife and kids. None of the other online stuff we do is being blocked, be they games, Netflix, etc. And I used to have no trouble with Elden Ring other than it did seem to disconnect me quite often. I always assumed it was my crappy Comcast internet and Elden Ring being overzealous about any lag.

Thanks again!

Sounds good. I will check back later in evening or tomorrow morning. Try to think of something other than EAC that could be causing this if the uninstall EAC -> reinstall does not work.

By the way, you on direct connect or WIFI? If WIFI, try direct connect first! :)

Best of Luck!

[dark-breed]

ok the whole internet shuts down, did you looked at the windows event logs for a error or information about a driver , service or internetprotocol got shut down at the time this happen ?

[Ironwu]

Originally posted by dark-breed:

ok the whole internet shuts down, did you looked at the windows event logs for a error or information about a driver , service or internetprotocol got shut down at the time this happen ?

Hi Dark! Welcome back. Want to take it from here? :)

[kripcision]

Originally posted by Mykahel:

Originally posted by kripcision:

i recall this happening to me with halo mcc at times. it would connect to some security server and literally overload the connection till it shut down completely. i used the app called Netlimiter to see it happen in real time then i simply blocked the ip address that it was connecting to, which was overloading the connection, and was then able to play.

both games use EAC so its probably related.

This is good to know. I will likely look into this. I've had trouble with EAC before and had tried some of the other things mentioned in this thread already. Thanks for mentioning this.

np, i would install netlimiter which you can have a free trial for a week and see if the game downloads an insane amount of bandwidth before you totally lose connection, if so then its the exact same issue that i had.

[dark-breed]

Originally posted by Ironwu:

Originally posted by dark-breed:

ok the whole internet shuts down, did you looked at the windows event logs for a error or information about a driver , service or internetprotocol got shut down at the time this happen ?

Hi Dark! Welcome back. Want to take it from here? :)

yeah i had some work to do and only now time to look at the forum.

[Ironwu]

Originally posted by dark-breed:

Originally posted by Ironwu:

Hi Dark! Welcome back. Want to take it from here? :)

yeah i had some work to do and only now time to look at the forum.

Awesome. I will check back later and see how it is going. If it gets solved, would like to add the solution to my list of 'Things to Try' for next time. :)

Good Luck!

[芝士海]

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