PLEASE CONTACT EA SUPPORT REGARDING BROKEN ACHIEVEMENTS

[Eos]

PLEASE CONTACT EA SUPPORT.

You can message support to share with them you want Steam Achievements Fixed. You can do it here: https://help.ea.com/en

"Hey Everyone, 

Thanks for taking a moment to reach out to the community here at Answers HQ!

I wanted to update everyone who has shared feedback on Mirrors Edge Catalyst, issues with certain achievements are happening due to Online Service being shut down for Mirrors Edge Catalyst. 

The servers were shut down on December 8th, 2023.

Currently, we do not have any plans to patch out these achievements or change how you can earn them. As always we love to see feedback we can share with the team, for the latest news on EA games, check out ea.com or our social media channels. 

Thanks!"

Anyone expecting any different of a response from EA, I hope this is a wake up call. Stop buying their games. Show them how you feel by voting with your wallet.

I very much doubt they didn't know this would happen. They gave absolutely no warning this would break all achievements and likely because they know announcing that all achievements would break on PC could cause an uproar.

There are methods of getting these achievements still. Be it a program from github or tirelessly trying to unlock them through origin. Anyone against you obtaining what you should rightfully be able to unlock is in a way defending EA's actions. Do what you want.

[tyl0413]

Originally posted by Karl Pilkington:

I think this is fine, it's similar to what Mass Effect Trilogy players have to do.

Are they actually broken on MELE because all I've heard is that EA Desktop in general made all achievements unreliable and reverting to Origin fixes it, meanwhile here they suddenly broke nearly completely with the server shut down on Origin as well so I think its a different issue.

[Karl Pilkington]

It's a different issue for sure. They are "broken" in a different way.

[fadster]

You should've made a new post and kept the original. This isn't a valid solution if half a dozen achievements still can't be unlocked. The correct thing to do is to keep pestering their support department.

[Eos]

Originally posted by fadster:

You should've made a new post and kept the original. This isn't a valid solution if half a dozen achievements still can't be unlocked. The correct thing to do is to keep pestering their support department.

This is why I left the links at the bottom. I also thought about making a new thread, but it doesn't feel right keeping it up while some of the posts mention the program that we want to discourage people from using. I'll reword the title.

[Karl Pilkington]

Don't worry about it, the topic is valid

[Eos]

Originally posted by fadster:

You should've made a new post and kept the original. This isn't a valid solution if half a dozen achievements still can't be unlocked. The correct thing to do is to keep pestering their support department.

I've given it some thought and decided to delete the thread. It's not a perfect solution and I feel it distracts from what you all ultimately want. I don't want EA to have an excuse to not fix the problem. Sorry for any trouble I caused. I hope this gets fixed eventually.

[Catalyst]

You're just ignorant troll, gonna ignore you

[Cryen]

Originally posted by fadster:

I suggest you also upvote and voice your complaints on the following related posts on the EA forum:

https://answers.ea.com/t5/Other-EA-Games/Patch-online-trophies-achievements-of-Mirror-s-Edge-Catalyst/m-p/13297095

https://answers.ea.com/t5/Other-EA-Games/Achievements-not-working-Mirror-s-Edge-Catalyst/m-p/13294591

Why are these exactly the same posts? I mean, they have basically the same comments but with a different main topic name and creator.

[Karl Pilkington]

I'm guessing they are two separate topics that were merged together by a mod.

[Karl Pilkington]

The support ticket system is so bad. There's no way to reply to the answer I got, and now I have a new person assigned to my case and they are asking me things I already explained. All the previous comments are gone.

[Karl Pilkington]

Latest reply on my case.

Thank you for contacting EA help. My name is Nameera and I would assist you with your issue today.
Please be assured, we will do our best to help you with the issue.

We checked your issue and it seems there are some technical difficulties going on the server and many players are facing this issue.
However as the game is sunset now and no longer supported , we would require to report this issue further again so it can come to notice of our company and they can share any update on it.

There might be other players who've submitted similar feedback or have similar issues on AHQ (https://answers.ea.com/) Please reach out here and make a post and request them to upvote your post. This also helps to identify and get the issue resolved ASAP.


Please note: - For a quick reply regarding this matter, you can contact our live chat support team as well.

There's a live chat support team? Where can I reach them?

[Cryen]

Originally posted by Karl Pilkington:

Latest reply on my case.

Thank you for contacting EA help. My name is Nameera and I would assist you with your issue today.
Please be assured, we will do our best to help you with the issue.

We checked your issue and it seems there are some technical difficulties going on the server and many players are facing this issue.
However as the game is sunset now and no longer supported , we would require to report this issue further again so it can come to notice of our company and they can share any update on it.

There might be other players who've submitted similar feedback or have similar issues on AHQ (https://answers.ea.com/) Please reach out here and make a post and request them to upvote your post. This also helps to identify and get the issue resolved ASAP.


Please note: - For a quick reply regarding this matter, you can contact our live chat support team as well.

There's a live chat support team? Where can I reach them?

Neat!
Second reply I've seen when they mention sending it somewhere higher!
(And the first one when they acknowledge that many users face this problem)

I've also been instructed to reach them on live chat but their instructions didn't match the site layout at all.
I guess it should be available when resuming the case as an alternative to email (like some guide for using the tech support page showed) but I don't have it there.

[Scrumbles]

Originally posted by ValentB:

Originally posted by Catalyst:

You're just ignorant troll, gonna ignore you

No I'm just not an achievement nerd.

Just SAM them, who cares?

The achievements police are going to kick down your door and force you to stop.

[ESCape]

Fix the achievements in Mirror's Edg Catalyst on STEAM

[Karl Pilkington]

I have received another reply to my open case.

Thank you for being so patient. My name is Premkant and I will assist you with your issue today.

I have reviewed your case and found that you have contacted us regarding achievements are no longer unlocking on the Steam. Kindly, Do not worry, I am looking into it.

I understand this is really disappointing. I will definitely help you with the best information to solve this problem.

I have now checked the details of the game Mirror's Edge Catalyst and found that the game is already retired, there is no way the game is available on any online store at all.

Also the game team have closed the game code support for this game as well.

If you want then you can reach to any offline stores and see if they have any copy of the game with them.

The game have completed its life time and once the game life cycle is completed, its servers are closed and online availability is also closed.

Since the game online servers are closed, the online copies of the game is not available anymore.

Also, in order to contact live chat support, please try using the following link to contact Live support team.

https://help.ea.com/help-contact-us/?product=ea-account&platform=&topic=resecure-h[…]d-account&category=manage-my-account&subCategory=hacked-account

If you have any further questions regarding this or any other issues, please do not hesitate to let us know.

You can also find answers to common questions on our Help Desk at http://help.ea.com or ask our community experts a question by visiting Answer HQ at http://answers.ea.com.

Thank you for contacting EA.

They are straight up lying now.