Social Club down, open a support ticket with RG

[300 Blackout]

Hi all,

I think the only way Rockstar Games is going to pay any attention to the Social Club login and response issue with GTA IV, is if a couple of thousand of us open support tickets with them.

https://support.rockstargames.com/hc/en-us/requests/new

Anyone having a Social Club login issue with GTA IV, please use the link above and open a support ticket with them. If enough of us do this, they might start to listen.

Please, open a ticket. I have opened one already.

Thanks.

[Icarus]

I have a ticket open with them, they are more interested in screen shots of my lisc key and receipt then trying to help lol... sigh

[300 Blackout]

well, we need about 999 more people to open tickets with them. Just a few ... they will ignore.
Please people, open service tickets with the link above if you cannot log into Social Club. Everyone.

[Icarus]

I just got a refund on the game, if Rockstar and Steam don't want to help. I don't see any reason to pay for a broken game. i'm tired of screwing around with broken games...

[EABOD]

I also opened a ticket, with all the relavent details, it's on their end... No response in hours.

[Gunner9213]

i opened one, no response

[barberK79]

I too have opened a ticket

[EABOD]

Reading on their forums, they aren't addressing the people complaining on there about it either.

[Gunner9213]

Someone responded!

Hello Gunner 9213,

We understand that you are unable to log into GTAIV using the Social Club.

In an attempt to resolve this issue, we would recommend you to please try the below mentioned troubleshooting steps and see if the issue resolves:

We have received some reports about Social Club is unavailable or valid logins resulting in an "invalid user name/password" error when trying to play GTAIV on PC, and we are looking into this now. Except during maintenance periods or other instances of Social Club downtime, "Social Club Unavailable" messages in the GTAIV launcher are most often caused by firewalls, connectivity issues, security or VPN settings, or the use of mods/cracks.

If Social Club is available for you, but the launcher says that you are using an invalid user name or password, please test on the Social Club website to verify that your information is correct. If you can log in to the website, but not the GTAIV launcher, please follow the steps below.

We recommend verifying that you have updated Games for Windows Live to the latest version. For step-by-step directions, see: https://support.xbox.com/en-US/xbox-on-windows/gaming-on-windows/troubleshoot-games-for-windows-live-connection-problems

Also make sure that you have downloaded the latest patch for GTAIV or EFLC:

GTA IV Patch

http://support.rockstargames.com/entries/484496-grand-theft-auto-iv-patch-7-title-update-v-1-0-7-0-english-1-0-6-1-russian-1-0-5-2-japanese

EFLC Patch

http://support.rockstargames.com/entries/479428-grand-theft-auto-episodes-from-liberty-city-title-update-1-1-2-0-patch-2

Finally, make sure that you are launching GTAIV using the Launch GTA IV.exe file and NOT the RGSC (Rockstar Games Social Club) standalone application and NOT any shortcut that may have been created prior to patching the game.

The patch mentioned above removes the need for RGSC, and if you continue to launch the game using RGSC (or if you do not have the patch and the GTAIV launcher opens RGSC for you) it is possible that your user name and password may not be recognized. There is still a Social Club login screen after installing Patch 7 but it is part of the main GTAIV launcher rather than a separate application.

If you are still receiving an Invalid Username/Password error and you are able to log in to the regular Social Club website without any problems, try validating your account if you didn't do it when you first signed up. The following article will walk you through the steps for having a validation email re-sent so that you can click the link and confirm that you are the owner of the Social club account.

Social Club Account Validation
http://support.rockstargames.com/entries/479715-social-club-account-activation-email-not-arriving-to-inbox

If you are experiencing this issue after trying all of the above steps, please subscribe to this article to be notified automatically via email as soon as there is more information. We will continue to run checks on our side to understand the root cause of these reports so that we can provide accurate workarounds and troubleshooting steps.

If you have any concerns, please contact us. We will be glad to assist you.

Best Regards,

Jolfin F.
Rockstar Support

[[NBBB]Raven]

case created again...

[Icarus]

I got the exact same email as gunner, no isues on this side and they still didn't fix it so I got a refund. I'm not screwing with this game anymore, its broken way too much.

[Gunner9213]

I'd get a refund, but ive had the game since 2013

[Icarus]

Originally posted by Gunner9213:

I'd get a refund, but ive had the game since 2013

So have I (well 2014, but close enough.) I bought it on Steam after I coudln't get the DVD version to work anymore and Rockstar support wouldn't help there either.

[BuzzWeed]

Sent...
http://imgur.com/EDnMXuh

[Gunner9213]

Another update?

In order to resolve code issues, we require certain pieces of information. Please reply and provide the following:

Photo/scan of the receipt for the game showing the date and amount of purchase.

Photo of the physical disc/box accompanied by your email address written on a piece of paper in the photo.

Photo/scan of the Code Sheet clearly displaying the code.

The activation serial key typed into the text body of the request.

We review these requests on a case-by-case basis, so please provide as many of the above items as possible. Once we verify the above information, we will add this to our investigation to come towards a resolution.

Best regards,

Liz T.
Rockstar Support

[EABOD]

I gave them that information right in my initial request so as to avoid delays. It does appear that the Social Club authentication server is online again, but something is still jacked up.

Here's my 2nd response from them:

Originally posted by Vicki S.:

Hello eatabagofdiks,

We are sorry to know that the issue persists.

We thank you for reporting the issue. We will look into it.

Kindly stay tuned to our support site for updates on this issue. If you have any additional questions or concerns, please let us know.

Best regards,

Vicky S.
Rockstar Support

Like... yes, I'd like to know why tf I can't login? lol