Opening intro is gone

[SnarkySinner]

I used to get it upon launching the game but after having set the resolution to 1768 x 992 x 32 it made it that i only have to black lines and a white screen only before it goes to the screen to start the game. how do i fix on restoring it to get it back....

[Jinn-Gon Qui]

Try verifying the files first. Maybe the intro movie file is missing for whatever reason.

[SnarkySinner]

Originally posted by Jinn-Gon Qui:

Try verifying the files first. Maybe the intro movie file is missing for whatever reason.

if it's missing, how can i get it back? I had it before i changed the resolution after that it disappeared usually it would play when launching the game before main menu. I have tried verifying files and that didn't resolve the issue. I have also tried re-installing the game.

[Jinn-Gon Qui]

Originally posted by SnarkySinner:

Originally posted by Jinn-Gon Qui:

Try verifying the files first. Maybe the intro movie file is missing for whatever reason.

if it's missing, how can i get it back? I had it before i changed the resolution after that it disappeared usually it would play when launching the game before main menu. I have tried verifying files and that didn't resolve the issue. I have also tried re-installing the game.

Make sure the Max Payne game folder is completely deleted and then try to reinstall. On top of that, install Max Batch. Maybe that will fix it as well.

[SnarkySinner]

Originally posted by Jinn-Gon Qui:

Originally posted by SnarkySinner:

if it's missing, how can i get it back? I had it before i changed the resolution after that it disappeared usually it would play when launching the game before main menu. I have tried verifying files and that didn't resolve the issue. I have also tried re-installing the game.

Make sure the Max Payne game folder is completely deleted and then try to reinstall. On top of that, install Max Batch. Maybe that will fix it as well.

how do i make sure that the folder is completely deleted???

[Jinn-Gon Qui]

Originally posted by SnarkySinner:

Originally posted by Jinn-Gon Qui:

Make sure the Max Payne game folder is completely deleted and then try to reinstall. On top of that, install Max Batch. Maybe that will fix it as well.

how do i make sure that the folder is completely deleted???

Start by simply searching Max Payne in your computer and see if any folders RELATED TO THE GAME ONLY doesn't exist.

[SnarkySinner]

Originally posted by Jinn-Gon Qui:

Originally posted by SnarkySinner:

how do i make sure that the folder is completely deleted???

Start by simply searching Max Payne in your computer and see if any folders RELATED TO THE GAME ONLY doesn't exist.

Would that also include appdata too? As that tends to be a hidden away file.

[Jinn-Gon Qui]

Originally posted by SnarkySinner:

Originally posted by Jinn-Gon Qui:

Start by simply searching Max Payne in your computer and see if any folders RELATED TO THE GAME ONLY doesn't exist.

Would that also include appdata too? As that tends to be a hidden away file.

No. The only folders that exist regarding the game should where you installed your Steam games and the save files in documents, but this one should be left untouched.

Go to where your Steam folder is installed, Steam Library > steampps > common > Max Payne and delete the folder. Once done, reinstall the game.

[SnarkySinner]

Originally posted by Jinn-Gon Qui:

Originally posted by SnarkySinner:

Would that also include appdata too? As that tends to be a hidden away file.

No. The only folders that exist regarding the game should where you installed your Steam games and the save files in documents, but this one should be left untouched.

Go to where your Steam folder is installed, Steam Library > steampps > common > Max Payne and delete the folder. Once done, reinstall the game.

I did that it’s still missing and I wouldn’t exactly know what the missing intro movie file would be called… I’d probably have to ask if someone can provide me a copy of their files to see if it fixes the problem.

[Jinn-Gon Qui]

Originally posted by SnarkySinner:

Originally posted by Jinn-Gon Qui:

No. The only folders that exist regarding the game should where you installed your Steam games and the save files in documents, but this one should be left untouched.

Go to where your Steam folder is installed, Steam Library > steampps > common > Max Payne and delete the folder. Once done, reinstall the game.

I did that it’s still missing and I wouldn’t exactly know what the missing intro movie file would be called… I’d probably have to ask if someone can provide me a copy of their files to see if it fixes the problem.

Before you had any issues, did you had any mods installed, use Max Batch for sound and mouse fix or widescreen fixes like this: https://steamcommunity.com/sharedfiles/filedetails/?id=1633394421

[SnarkySinner]

Originally posted by Jinn-Gon Qui:

Originally posted by SnarkySinner:

I did that it’s still missing and I wouldn’t exactly know what the missing intro movie file would be called… I’d probably have to ask if someone can provide me a copy of their files to see if it fixes the problem.

Before you had any issues, did you had any mods installed, use Max Batch for sound and mouse fix or widescreen fixes like this: https://steamcommunity.com/sharedfiles/filedetails/?id=1633394421

Only had sound batch installed to fix sound issues but it was always working fine with that… what seems to have caused the movie intro to go missing is changing resolution 1768 x 922 x 32 and then when I booted the game a white screen square with black on the sides and you can here the music for the movie playing but then it crashed the game and an error came up and that’s when the issue started

[Jinn-Gon Qui]

Originally posted by SnarkySinner:

Originally posted by Jinn-Gon Qui:

Before you had any issues, did you had any mods installed, use Max Batch for sound and mouse fix or widescreen fixes like this: https://steamcommunity.com/sharedfiles/filedetails/?id=1633394421

Only had sound batch installed to fix sound issues but it was always working fine with that… what seems to have caused the movie intro to go missing is changing resolution 1768 x 922 x 32 and then when I booted the game a white screen square with black on the sides and you can here the music for the movie playing but then it crashed the game and an error came up and that’s when the issue started

I'm assuming you're playing at said resolution? Maybe that's the problem. What's your monitor make and model?

[SnarkySinner]

Originally posted by Jinn-Gon Qui:

Originally posted by SnarkySinner:

Only had sound batch installed to fix sound issues but it was always working fine with that… what seems to have caused the movie intro to go missing is changing resolution 1768 x 922 x 32 and then when I booted the game a white screen square with black on the sides and you can here the music for the movie playing but then it crashed the game and an error came up and that’s when the issue started

I'm assuming you're playing at said resolution? Maybe that's the problem. What's your monitor make and model?

My monitor model is Asus VP247 it supports 1920 x 1080p. Should mention i have changed it back to its original but the issue still persist

[darkje]

look in your registry (regedit) for a key called:
"[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Direct3D\Shims\EnableOverlays]"

if you see an entry for Max Payne there the looks like:
"C:\\Steam\\steamapps\\common\\Max Payne\\maxpayne.exe"=dword:00000001

you can remove that entry.
After that the white screen on the opening movie is back to normal.

[SnarkySinner]

Originally posted by darkje:

look in your registry (regedit) for a key called:
"[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Direct3D\Shims\EnableOverlays]"

if you see an entry for Max Payne there the looks like:
"C:\\Steam\\steamapps\\common\\Max Payne\\maxpayne.exe"=dword:00000001

you can remove that entry.
After that the white screen on the opening movie is back to normal.

I did what you said to do and it fixed it so thank you so much!!!! :)

[darkje]

great :) glad it helped you.