Apex Legends Issue: Access Violation Error Launch 12.09.2024

[Hatred]

I encountered an issue with Apex Legends after switching the game to use DX12. This problem began occurring after an update around September 12, 2024. The game crashed with an access violation error. Even after reverting to DX11, the game continues to crash with the same error.

I have tried the following steps to resolve the issue:
1. Updating graphics drivers and the operating system.
2. Running sfc /scannow to check system file integrity.
3. Disabling antivirus and firewall software.
4. Checking RAM with the Windows Memory Diagnostic tool.
5. Deleting the Apex Legends configuration files.

None of these solutions have resolved the issue, and the game continues to crash on launch. I would appreciate any assistance or suggestions to fix this problem.

Error Details:

************* Preparing the environment for Debugger Extensions Gallery repositories **************
ExtensionRepository : Implicit
UseExperimentalFeatureForNugetShare : true
AllowNugetExeUpdate : true
NonInteractiveNuget : true
AllowNugetMSCredentialProviderInstall : true
AllowParallelInitializationOfLocalRepositories : true
EnableRedirectToChakraJsProvider : false

-- Configuring repositories
----> Repository : LocalInstalled, Enabled: true
----> Repository : UserExtensions, Enabled: true

>>>>>>>>>>>>> Preparing the environment for Debugger Extensions Gallery repositories completed, duration 0.000 seconds

************* Waiting for Debugger Extensions Gallery to Initialize **************

>>>>>>>>>>>>> Waiting for Debugger Extensions Gallery to Initialize completed, duration 0.016 seconds
----> Repository : UserExtensions, Enabled: true, Packages count: 0
----> Repository : LocalInstalled, Enabled: true, Packages count: 42

Microsoft (R) Windows Debugger Version 10.0.27668.1000 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\yairr\AppData\Local\Temp\PACKER_966859_13264.dmp]
User Mini Dump File: Only registers, stack and portions of memory are available


************* Path validation summary **************
Response Time (ms) Location
Deferred srv*
Symbol search path is: srv*
Executable search path is:
Windows 10 Version 19045 MP (16 procs) Free x64
Product: WinNt, suite: SingleUserTS
Edition build lab: 19041.1.amd64fre.vb_release.191206-1406
Debug session time: Sat Sep 14 01:43:10.000 2024 (UTC + 5:00)
System Uptime: not available
Process Uptime: 0 days 0:01:19.000
................................................................
................................................................
................................
Loading unloaded module list
..
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr
(33d0.4328): Access violation - code c0000005 (first/second chance not available)
For analysis of this file, run !analyze -v
00000000`010f1fb0 448b18 mov r11d,dword ptr [rax] ds:00000000`7c9d0000=????????
0:001> !analyze -v
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************


KEY_VALUES_STRING: 1

Key : AV.Fault
Value: Read

Key : Analysis.CPU.mSec
Value: 578

Key : Analysis.Elapsed.mSec
Value: 1623

Key : Analysis.IO.Other.Mb
Value: 0

Key : Analysis.IO.Read.Mb
Value: 0

Key : Analysis.IO.Write.Mb
Value: 0

Key : Analysis.Init.CPU.mSec
Value: 171

Key : Analysis.Init.Elapsed.mSec
Value: 4196

Key : Analysis.Memory.CommitPeak.Mb
Value: 387

Key : Failure.Bucket
Value: INVALID_POINTER_READ_c0000005_r5apex.exe!unknown_error_in_process

Key : Failure.Hash
Value: {078bf14e-e79e-ed1d-3dd7-f961e73050d8}

Key : Timeline.Process.Start.DeltaSec
Value: 79

Key : WER.OS.Branch
Value: vb_release

Key : WER.OS.Version
Value: 10.0.19041.1

Key : WER.Process.Version
Value: 1.0.0.0


FILE_IN_CAB: PACKER_966859_13264.dmp

NTGLOBALFLAG: 1

CONTEXT: (.ecxr)
rax=000000007c9d0000 rbx=00000000003874e0 rcx=0000000000000004
rdx=00000000018ff410 rsi=000000000110b838 rdi=000000007c9d0000
rip=00000000010f1fb0 rsp=00000000018ff2d0 rbp=0000000000000090
r8=00000000018ff4a0 r9=0000000000ec0fc7 r10=00000000000000f1
r11=00000000000000a0 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei pl nz na po nc
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010206
00000000`010f1fb0 448b18 mov r11d,dword ptr [rax] ds:00000000`7c9d0000=????????
Resetting default scope

EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 00000000010f1fb0
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: 000000007c9d0000
Attempt to read from address 000000007c9d0000

PROCESS_NAME: r5apex.exe

READ_ADDRESS: 000000007c9d0000

ERROR_CODE: (NTSTATUS) 0xc0000005 - 0x%p 0x%p. %s.

EXCEPTION_CODE_STR: c0000005

EXCEPTION_PARAMETER1: 0000000000000000

EXCEPTION_PARAMETER2: 000000007c9d0000

IP_ON_HEAP: 00000000010f1fb0
The fault address in not in any loaded module, please check your build's rebase
log at <releasedir>\bin\build_logs\timebuild\ntrebase.log for module which may
contain the address if it were loaded.

FRAME_ONE_INVALID: 1

STACK_TEXT:
00000000`018ff2d0 00000000`0110c0a3 : 00000000`0110c0a4 00000000`0110c0a4 00000000`0110c0a4 00000000`0110c0a4 : 0x10f1fb0
00000000`018ff3c8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x110c0a3


STACK_COMMAND: ~1s; .ecxr ; kb

SYMBOL_NAME: r5apex.exe!unknown_error_in_process

MODULE_NAME: r5apex

IMAGE_NAME: r5apex.exe

FAILURE_BUCKET_ID: INVALID_POINTER_READ_c0000005_r5apex.exe!unknown_error_in_process

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

IMAGE_VERSION: 1.0.0.0

FAILURE_ID_HASH: {078bf14e-e79e-ed1d-3dd7-f961e73050d8}

Followup: MachineOwner
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