2 Apex Pack gone after opened Heirloom

[HeistHero]

So yesterday, i decided to open 4 apex pack (had 1 Legendary and 3 normal). I opened the legendary, then opened one normal pack, which had Heirloom shards inside. I was so happy that i didn't open the 2 last pack. Today, after a match, i got another Apex Pack from a Treasure Pack, then i recognized that the game says I only have 1 pack to open. Tried to restart the game to see if it will refresh the missing ones, but still says i have just one.

[Automaton-37467]

Must be witchcraft. Truly a magical experience, i wish i had hairloom shards :( instead i got lifelines hairloom before hairloom shards were a thing

[Alcator]

That's not how it works.
MYTHIC SHARDS are *not* in any pack you have -- instead, a special "mythic shards pack" will be *inserted* before the pack you tried opening, so the pack you tried opening will NOT be consumed.

Also, since this is a 'financial transaction' (ultimately), there is simply no way that a bug would evade detection for 4+ years and you'd be the first to experience it. You have missed something crucial and/or are confused about the numbers.

[LongRatThing]

Originally posted by HeistHero:

So yesterday, i decided to open 4 apex pack (had 1 Legendary and 3 normal). I opened the legendary, then opened one normal pack, which had Heirloom shards inside. I was so happy that i didn't open the 2 last pack. Today, after a match, i got another Apex Pack from a Treasure Pack, then i recognized that the game says I only have 1 pack to open. Tried to restart the game to see if it will refresh the missing ones, but still says i have just one.

It's prolly a bug, but i'd say getting Heirloom shards is WAY better than having 2 Packs

[alumlovescake]

Originally posted by Alcator:

That's not how it works.
MYTHIC SHARDS are *not* in any pack you have -- instead, a special "mythic shards pack" will be *inserted* before the pack you tried opening, so the pack you tried opening will NOT be consumed.

Also, since this is a 'financial transaction' (ultimately), there is simply no way that a bug would evade detection for 4+ years and you'd be the first to experience it. You have missed something crucial and/or are confused about the numbers.

expect since launch the game has had bugs where you straight up dont recive packs or coins or items or shards, this is not out of the question and that is not how it works either

[HeistHero]

Originally posted by Alcator:

That's not how it works.
MYTHIC SHARDS are *not* in any pack you have -- instead, a special "mythic shards pack" will be *inserted* before the pack you tried opening, so the pack you tried opening will NOT be consumed.

Also, since this is a 'financial transaction' (ultimately), there is simply no way that a bug would evade detection for 4+ years and you'd be the first to experience it. You have missed something crucial and/or are confused about the numbers.

https://steamcommunity.com/sharedfiles/filedetails/?id=3075475768
I took this screenshot right before i closed the game and went to work. And now the only pack i had in my inventory is the one i get from the Treasure Pack in the morning. :/
Now i have 3 packs, because i exchanged the challenge points.
But Freeze_Demon- is right, Heirloom shards is still better than 2 packs.
I'm just curious if something like this happened to someone too.

[gun goes pew pew]

Originally posted by Alcator:

That's not how it works.
MYTHIC SHARDS are *not* in any pack you have -- instead, a special "mythic shards pack" will be *inserted* before the pack you tried opening, so the pack you tried opening will NOT be consumed.

Also, since this is a 'financial transaction' (ultimately), there is simply no way that a bug would evade detection for 4+ years and you'd be the first to experience it. You have missed something crucial and/or are confused about the numbers.

tbh ever since the new season came out, and especially after the post malone event, i been experiencing such bugs as well, for example yesterday i unlocked the new music track in the season pass, however it did not appear in my loadout selection, only after a few hours did it finally show up and i could equip it, the leveling up rewards have been also bugging out, like i would level up and should receive an apex pack, but it only appears on my account after a match or two, it feels like the game server is simply lagging or failing to register items sometimes

[HeistHero]

Originally posted by gun goes pew pew:

Originally posted by Alcator:

That's not how it works.
MYTHIC SHARDS are *not* in any pack you have -- instead, a special "mythic shards pack" will be *inserted* before the pack you tried opening, so the pack you tried opening will NOT be consumed.

Also, since this is a 'financial transaction' (ultimately), there is simply no way that a bug would evade detection for 4+ years and you'd be the first to experience it. You have missed something crucial and/or are confused about the numbers.

tbh ever since the new season came out, and especially after the post malone event, i been experiencing such bugs as well, for example yesterday i unlocked the new music track in the season pass, however it did not appear in my loadout selection, only after a few hours did it finally show up and i could equip it, the leveling up rewards have been also bugging out, like i would level up and should receive an apex pack, but it only appears on my account after a match or two, it feels like the game server is simply lagging or failing to register items sometimes

I'm afraid that this bug could do more problem than 2 packs for someone else, i should report this problem somewhere.

[󠁳К]

Yeah, i agree with you