Apex Legends

Apex Legends

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Getting engine error while in game
I keep getting an engine error which says "DXGI_ERROR_DEVICE_HUNG" on this account since 2 days ago. It happens only when I am in game/lobby. I tried to look for help online and it says it could be my graphic card out of date. The thing is when I played on my alt accounts everything is just as fine as before. It looks like its an account-specific issue. Any suggestions on how to fix this issue?
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Beiträge 115 von 17
Neko 10. Juni 2021 um 16:34 
No one had this kind of issue before?
This error means that the app device has crashed due to malformed commands sent by the app, as stated in the official Microsoft documentation available online. This is a design time issue that needs to be investigated and fixed. The error often appears in the middle of various video games and this causes them to crash instantly when this error is displayed on the screen.
How to fix DXGI_ERROR_DEVICE_HUNG

Across the vast territory of online forums, several users submitted methods that worked best for them, and we decided to collect them all in one article. Good luck with the methods below!
Solution 1: update your graphics card driver

This is one of the most basic troubleshooting steps when it comes to solving video game related problems. However, several users were able to fix the problem using this method alone, and it saved them days and days of troubleshooting. Plus, nothing bad can come of it, and you still end up with the last graphics card driver installed on your computer anyway.

Click the Start Menu button, type Device Manager and select it from the list of results by simply clicking the first result. You can also use the Windows Key + R keyboard shortcut to open the Run dialog box. Enter "devmgmt.msc" in the box and click "OK" to run it.
Expand one of the categories in the Device Manager window to find the name of the device you want to update, then right-click it and select Remove Device. Since we want to update the graphics card, expand the Display Adapters category, right-click the graphics card and select the Uninstall device option.
Confirm any dialogs that may ask you to confirm your choice and wait for the process to complete.

Find your graphics card driver on the card manufacturer's website and follow the instructions that should be available on the site. Save the installation file on your computer and run it from there. Your computer may restart several times during installation.

Nvidia Drivers - Click Here!

AMD Drivers - Click Here!

Note: If the steps above do not work, there is a script that you might want to run to fix this problem as games fail to administer the driver you just installed. The script consists of basic commands that can be easily run through a .bat file. Good luck!

Open a new text document by right-clicking on the desktop and choosing New> Text Document from the context menu.
Neko 10. Juni 2021 um 18:07 
Same solution as what I got from beforer. But how come it only happens to my main account but not my other accounts?? It doesn’t make sense to have a gpu issue on one account but not the other accounts.
bebiii 10. Juni 2021 um 19:06 
is your gpu overclocked? or has it been? because while i did o.c testing my gpu. i get this msg when it was too high, i reverted it back to normal i never see it. so your gpu is unstable
Ursprünglich geschrieben von Dr. Dro:
Ursprünglich geschrieben von ッSLICKッ:
Expand one of the categories in the Device Manager window to find the name of the device you want to update, then right-click it and select Remove Device. Since we want to update the graphics card, expand the Display Adapters category, right-click the graphics card and select the Uninstall device option.

Absolutely do not use the device manager to install or uninstall graphics drivers - ever! This is awful advice, graphics drivers are extremely complex and have specialized uninstallers and installers for a reason. Doing this WILL break stuff.
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:steamhappy:
nothing like this, do not mislead yourself and others, you can delete or rollback, by default the base driver from the supporting system will be installed, I myself have done so many times and everything is fine!)LOL:steamthumbsup::steammocking::steamsalty:
Neko 12. Juni 2021 um 13:43 
Ursprünglich geschrieben von taner:
is your gpu overclocked? or has it been? because while i did o.c testing my gpu. i get this msg when it was too high, i reverted it back to normal i never see it. so your gpu is unstable
Guess it has been overclocked before. I have found out why my gpu is overclocking and it actually fixed the issue. Thanks!
Ursprünglich geschrieben von Dr. Dro:
Ursprünglich geschrieben von ッSLICKッ:
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:steamhappy:
nothing like this, do not mislead yourself and others, you can delete or rollback, by default the base driver from the supporting system will be installed, I myself have done so many times and everything is fine!)LOL:steamthumbsup::steammocking::steamsalty:

As a driver beta-tester and extremely experienced user:

Oh god why

you're tech support nightmare
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LOL!
listen, no one is to blame for the fact that you are so on your own if you are not worried about something, please, the Internet is a little smart and here he is, you are a new boyfriend of this time, if you do not have enough experience in these realities, everything can be fixed you do not bother too much if it suddenly comes the moment when you can understand it!):steamthumbsup:
!~![Dr. Dro]~!
I'm not going YOU WHAT EVER persuade ME unnecessary YOUR RELIGION BEFORE YOUR imagination yet again if you do not understand it is possible to remove or rollback the driver itself order for it to reinstall it if an error occurred or changed to another driver MORE REVELETIVNY OTHERWISE YOU DO NOT GET SPECIAL RESULTS YOUR PERSONAL EXPERIENCE PROFESSOR PROFESSOR ABOUT IT :steambored:
Zuletzt bearbeitet von メF么IRY IN EX3么SYメ; 12. Juni 2021 um 22:14
Knee 12. Juni 2021 um 22:51 
im loving this google translate battle going on
Believe me, I can very well cope without an interpreter about what you can convey for me here hahaha!):steammocking:
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Geschrieben am: 10. Juni 2021 um 15:54
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