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Hawara

Mar 13 @ 10:36pm

Game deleted from Account

Edit: I just got an answer on my support ticket from "Instant Gaming" where i had bought the key and they said it was an error on their part and i also got a new key.

Why was my game here on Steam revoked all of sudden. I bought it 1 1/2 years ago on instant gaming? How can this happen such a long time after?
It can't have anything to do with payment after such a long period.

Last edited by Hawara; Mar 14 @ 9:38am

A developer of this app has marked a post as the answer to the topic above.
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Originally posted by oeregharcos:

Originally posted by oeregharcos:
Hey guys!
We recently had to tighten our privacy measures, and unfortunately, your codes were most likely affected. This is because the distributor you purchased your key from isn’t one of our trusted partners.

To avoid similar issues in the future, we recommend purchasing from reputable sources (Steam for instance), as third-party sites with lesser credibility can pose privacy risks.

Please, message me about this, and let me know what the site you purchased your game from is. It's possible it is among our trusted partners after all. In this case we'll work with you to recuperate your losses. You can contact me on our website's[neocoregames.com] support chat, or DM me on our Discord server[discord.gg]. My name on there is 'oeregharcos - Neocore Support'

Hello!

We want to make it very clear, that no keys were revoked that were purchased from us (neither directly nor indirectly through stores that we sold keys to).

We suggest that everyone who is affected by this contact the reseller they purchased their key from for a refund. At the same time we want to reiterate the importance of purchasing keys from reputable sources.

I'm locking this thread, as there isn't much to be debated in this matter, but leaving it up, so others similarly affected can still get informed.

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Showing 1-15 of 45 comments

LaMainNoire Mar 13 @ 11:32pm

same for me

Batman Mar 13 @ 11:49pm

Also have this problem after almost 2 years. bumping in the tread

chantalcx Mar 14 @ 12:22am

yes, same here, after near 2 Years the key is now revoked and game removed from account, how this can work for people having your game activated, developers?

Crashdown Mar 14 @ 12:37am

Same...

Darksun1980 Mar 14 @ 12:42am

Same here,

Osztihun Mar 14 @ 12:45am

gonsi Mar 14 @ 1:04am

If you got the key from shady site that is the risk you take.

Devs can revoke keys they gave away but not meant to be sold.

Geon Mar 14 @ 1:16am

Same

Hawara

Mar 14 @ 1:56am

I really dont like that they can do this after such a long period of time and don't even tell you anything. I bought the game over a year ago 2023, i don't care about the rest.
You just now stole it.
It just shows how unsafe owning something digital is, even years after, they just delete it from your account out of the blue and don't even write a mail or make an official post.
Maybe a few weeks but not years, this should not be allowed.

Last edited by Hawara; Mar 14 @ 1:58am

Fenol Mar 14 @ 4:51am

Same for me

#10

607й Mar 14 @ 6:20am

same for me after 2 year
Warhammer 40,000: Inquisitor - Martyr - Sororitas (DLC) - also deleted from Account

Last edited by 607й; Mar 14 @ 6:26am

#11

xoxmodav Mar 14 @ 6:24am

I bought the game two years ago - yesterday it was recalled from my account. What kind of joke is this?

#12

Hawara

Mar 14 @ 7:04am

I assume then it's Neocore games doing something weird.
Did everybody here buy their game with Instant gaming? I have like 30 games bought there over the years and never had a problem.

#13

Eleonora Falcon Mar 14 @ 7:06am

Yup, same here. Game suddenly deleted from my account.

#14

oeregharcos [developer] Mar 14 @ 7:35am

Hey guys!
We recently had to tighten our privacy measures, and unfortunately, your codes were most likely affected. This is because the distributor you purchased your key from isn’t one of our trusted partners.

To avoid similar issues in the future, we recommend purchasing from reputable sources (Steam for instance), as third-party sites with lesser credibility can pose privacy risks.

Please, message me about this, and let me know what the site you purchased your game from is. It's possible it is among our trusted partners after all. In this case we'll work with you to recuperate your losses. You can contact me on our website's[neocoregames.com] support chat, or DM me on our Discord server[discord.gg]. My name on there is 'oeregharcos - Neocore Support'

#15

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King Arthur: Knight's Tale > General Discussions > Topic Details

Date Posted: Mar 13 @ 10:36pm

Posts: 45