Master Fixes for HUMANKIND

[Satoru]

If you are running into any issues with the game, please try all the workarounds below to see if one of them solves your issue. Also, please look for any existing threads that might cover your issue before starting a new one. Thanks!

I'll try to correlate fixes for HUMANKIND in this thread so it's easier to find.

OpenDev Beta Users Delete Previous Profile

The devs appreciate your participation and feedback from all the OpenDevs.

There is a known issue however with pervious profiles causing issues with the game.

If you participated in an OpenDev before please delete your previous profile from

My Documents/Humankind

DO NOT UNINSTALL EPIC

This issue has now been fixed.

https://steamcommunity.com/app/1124300/discussions/0/3047235309977012941/

Update the game to the latest version to address this issues

Force Vulcan Mode

One potential fix for performance or crash issues is to force Vulcan drivers. Add the command line option to force this

* Right click -> Properties on Humankind
* GENERAL tab
* Scroll down to "LAUNCH OPTIONS"
* In the box put in

-force-vulkan

* Click the "X" in the upper right to close the window
* Re-launch the game

Disable or Uninstall Audio Enhancement Tools

Some audio enhancement tools may cause the game to crash. So far known programs that may cause issues are

Nahimic (installed on MSI laptops)
Sonic Sound 2 (installed on Asus laptops)
Sonic Suite
Razer Chroma (and possibly Synapse) - note your headset will still be usable
If you have any of these programs in your system tray, please kill them and try relaunching the game.

Mac Missing Executables

https://steamcommunity.com/app/1124300/discussions/0/2961669453616158944/

There is a Mac beta you can opt into to test

Update Your Video Card Drivers

• For AMD cards, download the AMD Catalyst Control Center, which you can find here:
  
  http://www.amd.com/en-gb/innovations/software-technologies/catalyst
  
  
• For NVidia cards, go to this page and download the appropriate drivers for your card by providing the correct information:
  
  http://www.nvidia.com/Download/index.aspx
  
  If you have an NVidia GeForce card, you can also download and install the GeForce Experience to update your cards through that:
  
  http://www.geforce.com/geforce-experience

Always make sure you reboot your machine after installing the drivers, just to be safe. Then try relaunching the game.

Laptop users should force their Nvidia/AMD cards

Use the Nvidia Control Panel or AMD CCC to force the game to use your built in GPU instead of the Intel one

This guide should help you depending on your video card:

http://www.howtogeek.com/175281/how-to-force-graphics-options-in-pc-games-with-nvidia-amd-or-intel-graphics/

Try running both Steam and Humankind.exe as administrator

• Go to c:\program files\steam\
  
• Right click ->Properties on steam.exe
  
• Click the Compatibility tab
  
• Check "Run this program as an administrator

Then try doing it for the Humankind exe

• Go to c:\program files\steam\steamapps\common\Humankind
  
• Right click ->Properties on Humankind.exe
  
• Click the Compatibility tab
  
• Check "Run this program as an administrator

Reinstall DirectX

Go to

C:\Program Files (x86)\Steam\steamapps\common\Steamworks Shared\_CommonRedist\DirectX

And the dxsetup.exe

Then reboot your computer

Reinstall VCRedist 2012/2013/2019

Go to

C:\Program Files (x86)\Steam\steamapps\common\Steamworks Shared\_CommonRedist\vcredist

And run the following

2012\vc_redist.x64.exe
2013\vc_redist.x64.exe
2019\vc_redist.x64.exe

Note you must run all 3. 2013 is needed for Logitech RGB systems.

Then reboot your computer

Reinstall Dot Net

Go to

C:\Program Files (x86)\Steam\steamapps\common\Steamworks Shared\_CommonRedist\DotNet\4.5.2

Run the NDP452-KB2901907-x86-x64-AllOS-ENU.exe

Then reboot your computer

How To Report Turn Pending Issues

Please note 'turn pending' is not a singular bug but multiple different bugs that manifest the same way. Which is why its important to report such bugs because your particular version of the bug may not have been reported or known yet.

https://www.games2gether.com/amplitude-studios/humankind/forums/215-bug-reports

Please report your issues on the G2G forums and upload your impacted save game as well as your player.log and diagnostisc.html

Verify the Integrity of the Game Cache

If you have tried all of these workarounds, and are still having trouble running the game, or if there are other obvious missing elements to the game (such as missing fonts), validate that all of the files are actually installed properly:

• Go to your Steam Library
  
• Right click -> Properties on HUMANKIND
  
• Click the "Local Files" tab
  
• Click on the "Verify Integrity of Game Cache..." button

Post your system specs and details about your issue

It's important for the devs to know what your system specs are if they are to troubleshoot issue. Try to put a baseline information such as

OS:
Video Card:
CPU:

You can also go to the Steam Client and go to
Steam-Help-System Information

That window has a lot of technical stuff about your system that can help the devs identify things

Also please upload your DIagnostic.html file from

My Documents\Humankind\Temporary Files

as well as your player.log file from

C:\Users\<username>\AppData\LocalLow\AMPLITUDE Studios\Humankind

Also when describing your problem be as descriptive as possible. They'll need to recreate your problem so more details is always better. Adding screenshots can also be helpful in describing visual issues.

[RinoaDH]

Game freezes at ~80-90% load on initial screen. Followed every previous advice.
PLayer log was too big to add onto this, if u want it u can message me

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz
CPU Family: 0x6
CPU Model: 0x9e
CPU Stepping: 0xc
CPU Type: 0x0
Speed: 3600 Mhz
16 logical processors
8 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Supported
AVX512F: Unsupported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Unsupported
AVX512VNNI: Unsupported
SHA: Unsupported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce RTX 2080
DirectX Driver Name: nvldumd.dll
Driver Version: 30.0.14.7168
DirectX Driver Version: 30.0.14.7168
Driver Date: 8 5 2021
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 59 Hz
DirectX Card: NVIDIA GeForce RTX 2080
VendorID: 0x10de
DeviceID: 0x1e82
Revision: 0xa1
Number of Monitors: 2
Number of Logical Video Cards: 2
No SLI or Crossfire Detected
Primary Display Resolution: 3840 x 2160
Desktop Resolution: 7680 x 2160
Primary Display Size: 24.45" x 13.43" (27.87" diag)
62.1cm x 34.1cm (70.8cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 8191 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Headset Earphone (CORSAIR VOID

Memory:
RAM: 16318 Mb

VR Hardware:
VR Headset: None detected

Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 2395204 Mb
Largest Free Hard Disk Block: 866557 Mb
OS Install Date: Jan 01 1970
Game Controller: None detected
MAC Address hash: d5fea6d2ea9598320d98d6566f07d27fad9d8eed

Storage:
Disk serial number hash: 804703e3
Number of SSDs: 2
SSD sizes: 2000G512G
Number of HDDs: 0
HDD sizes: %s1

17:59:15:870None

Waiting for scene (#0, name: 'Mercury (Main)') to be loaded...

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Scene (#0, name: 'Mercury (Main)') has been loaded.

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Amplitude.Framework version 2.5.16+496d0d3f13.

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Starting the application, version is V1.01.0034-S10, RELEASE (64-bit Standalone, build: 163265)...

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Multiplayer cross-compatibility version is 34756d97f5febd78125233b777845947.

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Parsing the command line arguments...

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Loading registry file 'D:/SteamLibrary/steamapps/common/Humankind/Registry.xml'...

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Registry file 'C:\Users\Matthew R Elwood\Documents\Humankind\Registry.xml' does not exist.

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Loading plugin scene 'Assets/Scenes/Plugins/Platform/Steam (Platform).unity'...

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AssetDatabase.Load GraphicsLowLevel

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Loading plugin scene 'Assets/Scenes/Plugins/Transportation/Photon (Transportation).unity'...

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Loading plugin scene 'Assets/Scenes/Plugins/Backtrace/Backtrace.unity'...

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Steamworks successfully initialized.

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Using digital distribution client: [SteamClient] (Amplitude.Steamworks.DigitalDistribution.SteamworksDigitalDistributionClient)

17:59:16:222None

Using digital distribution credentials: 'RinoaDH', 0x01100001034ae262, Steam.

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Using digital distribution current game language: 'english'.

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Operation was queued without a running storage thread. Executing the operation immediately.

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Operation was queued without a running storage thread. Executing the operation immediately.

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Simulation: Entity contract count: 37 / 63.

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Initializing the Wwise sound engine...

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Sound engine initialized.

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Loading audio module 'Amplitude.Mercury.Audio.BankAudioModule'...

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Loading audio module 'Amplitude.Mercury.Audio.BattleAudioModule'...

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Loading audio module 'Amplitude.Mercury.Audio.MercuryAudioModule'...

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AssetDatabase.Load Audio

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Loading audio module 'Amplitude.Mercury.Audio.MusicAudioModule'...

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Loading audio module 'Amplitude.Mercury.Audio.CityAudioModule'...

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Loading audio module 'Amplitude.Mercury.Audio.UnitAudioModule'...

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Loading audio module 'Amplitude.Mercury.Audio.UnitVoiceAudioModule'...

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Changing display settings to 1920x1080 (0)...

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... switching to 1920x1080 (0) (fullscreen: True)...

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Storage thread started.

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Steamworks successfully initialized.

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Scanning assemblies for subclasses of Message...

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Scanned 124 assemblies in 25 milliseconds.

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AssetDatabase.Load GraphicsFont

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AssetDatabase.Load UILowLevel

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AssetProvider 'mercury.data.production.ui.assetbundle' has been mounted.

17:59:17:056UI Steam

[UI] In UIMercuryMaterialCollection (Amplitude.UI.UIMaterialCollection) using a 1240 collisionFreeHashSetSize

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AssetDatabase.Load UIData

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AssetProvider 'ui_textures.assetbundle' has been mounted.

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Creating atlas [Font:distanceFieldAtlas] from 2048x2048xRFloat

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Creating atlas [Font:softwareRasterAtlas] from 2048x2048xARGB32

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Changing display settings to 1920x1080 (0)...

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... switching to 1920x1080 (0) (fullscreen: True)...

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Mounting complete

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AssetProvider 'en-us-localization.assetbundle' has been mounted.

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The database of type 'Amplitude.Framework.Input.ActionDefinition' has overriden an element because its key name 'RenameSelected' was already registered for the same revision number #1.

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Discarding action map 'Presentation.Cheats' because of accessibility level 'ProtectedInternal' < Public.

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Discarding action map 'Presentation.Editor' because of accessibility level 'Internal' < Public.

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Discarding action map 'Presentation.Camera.Internal' because of accessibility level 'ProtectedInternal' < Public.

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Discarding action map 'Presentation.HelpLayer.Internal' because of accessibility level 'Internal' < Public.

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RequestEncryptedAppTicket is completed with result : k_EResultOK

17:59:19:391UI Steam

[UI] Resolution initialized to 1920x1080

17:59:19:485None

Start play movie (Movies/AMPLITUDE Studios.webm) with timeout (25)

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Playing with 2 downloadable content(s): Pre-purchase, Deluxe.

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Playing with 2 activated downloadable content(s): Pre-purchase, Deluxe.

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Loading audio module 'Amplitude.Mercury.Audio.PingAudioModule'...

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The audio manager is ready.

17:59:19:529UI Steam

[UI] Loading regular fallback texture dcd92d053b27adc4d97b97e345d65460 (nullref: True)

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Movie start after 2.9175996

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Cannot get statistic (name: 'StatHalfTerritoryCount', type: integer) from Steam.

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Cannot get statistic (name: 'StatColonizedPercent', type: integer) from Steam.

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End play movie Movies/AMPLITUDE Studios.webm

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Movie end after 4.8072875

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AssetDatabase.Load Avatar

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AssetProvider 'mercury.data.avatars.assetbundle' has been mounted.

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AssetProvider 'mercury.data.customizations.assetbundle' has been mounted.

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AssetProvider 'outgameviews.assetbundle' has been mounted.

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Trying to get a datatable element of type Amplitude.Mercury.Persona.PersonaPresetDefinition from a datatable element reference that has not been initialized.

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Parsing the command line arguments...

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[Analytics] CommandLine EndPoints 0; CommandLine Filters 0; Accessibility Public

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[Analytics] Starting Analytics Public Session with user_id 76561198015504994 ; gamecode 1124300 ; platformID 1 ; application_version V1.01.0034-S10, RELEASE (64-bit Standalone, build: 163265); sessionId 7a6cfa9c53d44b6582bbf3fa14b014fb

17:59:21:770None

Runtime configuration is null or empty; using the default module 'project mercury' as new configuration.

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Loading runtime module 'project mercury', 'Project Mercury'...

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AssetProvider 'mercurydatabases.assetbundle' has been mounted.

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The database of type 'Amplitude.UI.UIMapper' has overriden an element because its key name 'EventPublishNotificationData' was already registered for the same revision number #2.

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The database of type 'Amplitude.UI.UIMapper' has overriden an element because its key name 'EndGameDefinition_LastHumanStanding' was already registered for the same revision number #2.

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The database of type 'Amplitude.UI.UIMapper' has overriden an element because its key name 'EndGameDefinition_SpaceRace' was already registered for the same revision number #2.

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The database of type 'Amplitude.UI.UIMapper' has overriden an element because its key name 'EndGameDefinition_Standard' was already registered for the same revision number #2.

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The database of type 'Amplitude.UI.UIMapper' has overriden an element because its key name 'EndGameDefinition_TimeLimit' was already registered for the same revision number #2.

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The database of type 'Amplitude.UI.UIMapper' has overriden an element because its key name 'SystemSettingControlsStartChatting' was already registered for the same revision number #2.

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The database of type 'Amplitude.Framework.Simulation.Description.Descriptor' has overriden an element because its key name 'Effect_EmpireBonus_PrehistoricStrengthBonus' was already registered for the same revision number #2.

17:59:40:008None

The database of type 'Amplitude.Framework.Simulation.Description.Descriptor' has overriden an element because its key name 'Effect_Ambition' was already registered for the same revision number #2.

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Spent 20.3231654 second(s) loading 1 module plugin(s).

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Application started.

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GameScenarioDefinition 'Scenario_OpenDevStadia1' doesn't have any valid save.

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GameScenarioDefinition 'Scenario_OpenDevStadia1' doesn't have any valid save.

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GameScenarioDefinition 'Scenario_AprilOpenDev' doesn't have any valid save.

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[UI] Could not find UIMapper 'DiplomaticAbility'

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[UI] Could not find UIMapper 'RenameUnit'

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[UI] Could not find UIMapper 'DiplomaticAbility'

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[UI] Could not find UIMapper 'RenameUnit'

17:59:42:401UI Steam

[UI] Start loading out-game windows.

17:59:43:078None

%ControlBannerReligionPopupReformationDescription Trying to get a parameter 0 out of bound 0.

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%NextTenetTitle Trying to get a parameter 0 out of bound 0.

17:59:43:117None

%VeterancySingleStatTooltipBrickCurrentVeterancyLevelDescription Trying to get a parameter 0 out of bound 0.

17:59:43:122UI Steam

[UI] Finished loading out-game windows windows in 0.7 seconds.

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AssetDatabase.Load Default|FxLowLevel|FxData|Terrain|Unit

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AssetProvider 'automation.assetbundle' has been mounted.

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AssetProvider 'fxartist.heavy.assetbundle' has been mounted.

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AssetProvider 'levelbuildcomposition.assetbundle' has been mounted.

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AssetProvider 'levelbuildelements.heavy.assetbundle' has been mounted.

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AssetProvider 'terrain.exploration.assetbundle' has been mounted.

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AssetProvider 'terrain.matchingheavy.assetbundle' has been mounted.

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[Ledders]

OK this is going to sound weird but it worked for me. The Epic games overlay on my machine was trying to start (despite launching from steam). So I uninstalled the epic games launcher and now the game works.

[Sehto]

Originally posted by Ledders:

OK this is going to sound weird but it worked for me. The Epic games overlay on my machine was trying to start (despite launching from steam). So I uninstalled the epic games launcher and now the game works.

worked for me too

[Gandulf teh grei]

ok thats dumb but it worked

[Burning Thyme | inFo]

Originally posted by Ledders:

OK this is going to sound weird but it worked for me. The Epic games overlay on my machine was trying to start (despite launching from steam). So I uninstalled the epic games launcher and now the game works.

i laughed so hard when this actually worked

[Satoru]

I'd be curious if you could just disable the epic overlay rather than unisntalling the client entirely

[Shataraterevar]

Didn't work for me. Did all the stuff above, crash at about 60% trying to get the game started. Tried Epic game launcher uninstall - same deal. Reinstalled Epic game launcher and had it turned on in the background - same deal. Tried full window mode to see if something changes.

Every time it reapeats at around 60%. First the music stops. In window mode only a small window pops up loading something. The music returns and right after that the game crashes entirely.

Don't know how to post the log or screenshot of the small pop out window here...

[Murderburgerz]

Originally posted by Shataraterevar:

Didn't work for me. Did all the stuff above, crash at about 60% trying to get the game started. Tried Epic game launcher uninstall - same deal. Reinstalled Epic game launcher and had it turned on in the background - same deal. Tried full window mode to see if something changes.

Every time it reapeats at around 60%. First the music stops. In window mode only a small window pops up loading something. The music returns and right after that the game crashes entirely.

Don't know how to post the log or screenshot of the small pop out window here...

Exact same here.

[SlayersRomi]

uninstall epic games launcher worked

[Qufi]

I have literally the same issue as @Shataraterevar , at this point i have tried every possible "fix" ive found and nothing, havent been this dissapointed in a game for quite some time...

[Sani]

Originally posted by Ledders:

OK this is going to sound weird but it worked for me. The Epic games overlay on my machine was trying to start (despite launching from steam). So I uninstalled the epic games launcher and now the game works.

Good! It worked for me

[tombanks86]

Mac not working for a few weeks. Well take it off the store then!! Not fair and scamming people out of money if you know it wont work.

[Fu_Schuh]

unistalling epic game launcher worked for me aswell

[Murderburgerz]

Stack Trace of Crashed Thread 10556:
ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.' (Address: 00007FF88256BA75)
0x00007FF88256BA75 (AudioDevProps2) (function-name not available)
ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.' (Address: 00007FF88B20BD74)
0x00007FF88B20BD74 (AudioSes) (function-name not available)
ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.' (Address: 00007FF88256BC9B)

[Owen F]

Originally posted by Shataraterevar:

Didn't work for me. Did all the stuff above, crash at about 60% trying to get the game started. Tried Epic game launcher uninstall - same deal. Reinstalled Epic game launcher and had it turned on in the background - same deal. Tried full window mode to see if something changes.

Every time it reapeats at around 60%. First the music stops. In window mode only a small window pops up loading something. The music returns and right after that the game crashes entirely.

Don't know how to post the log or screenshot of the small pop out window here...

I think I am having the same issue.
The loading screen is named Humankind - Unity 2020.3.7f1_dd97f2c94397
Has a picture of the Humankind "hand print" with an exclamation mark in a red square.

I have done all the fixes suggested, but keep getting that window pop up before game crashes.

Edited to add: I don't have epic games launcher on my computer.