Shipping Status: Shipped :: Valve Index Headset General Discussions

DiLLiGaF Dec 1, 2019 @ 8:52pm

Are you in the US? I just ordered mine yesterday. How long did it take for you to get your shipped status?

#1

--ranXerox-- Dec 1, 2019 @ 10:24pm

look in your receipt. it will tell you the tracking number. its in help steam support, look for the order.

#2

KIRIIYA Dec 2, 2019 @ 8:31am

Originally posted by --ranXerox--:
look in your receipt. it will tell you the tracking number. its in help steam support, look for the order.

I looked at the receipt and there is no tracking number to be found.

#3

Zispinhoff Dec 4, 2019 @ 12:53pm

Originally posted by Elvisman:
Are you in the US? I just ordered mine yesterday. How long did it take for you to get your shipped status?

Similarly curious. I wasn't expecting to receive my full kit before Christmas (Ordered Nov 30, 2019), but now I'm wondering if I'll be waiting until like, Valentine's Day.

They're clearly sold out of stock as of Dec 2, 2019. Their store note on the full kit went from "Due to recent high demand, delivery before December 25th cannot be guaranteed" to "Due to recent high demand, this item will ship after December 25th".

So my questions become: How long of a backorder wait will we have? Will those that ordered the full kit on say, Nov 30th, still have a chance of receiving before Dec 25? Will all of us be waiting for weeks after Dec 25 now? How long is the queue? Etc.

I wonder if I should make a separate post?

#4

KIRIIYA Dec 4, 2019 @ 2:51pm

I’m in Canada, got the notification after 2 days, 5 days later it arrived. I ordered on the 25th. Canadian orders are hit or miss with tracking.

#5

3*General Dec 4, 2019 @ 9:59pm

Has anyone’s money been refunded? Like I didn’t request a refund but I got the exact amount back but it doesn’t say it’s from valve. Plus it still says my order is processing. Orders morning of December 1st.

#6

Zispinhoff Dec 5, 2019 @ 11:20am

Originally posted by 3*General:
Has anyone’s money been refunded? Like I didn’t request a refund but I got the exact amount back but it doesn’t say it’s from valve. Plus it still says my order is processing. Orders morning of December 1st.

Looks like you ordered yours about 15 hours or so after mine, and I just checked my PayPal transactions. I have not been refunded (yet,) myself, but I would be concerned about seeing an exact amount charged back.

I might try to find some time to call them, myself. My PayPal invoice says Valve's number is (425) 952-2985. I would definitely call them if I were you.

What region are you in? Will you let us know what you find out?

Last edited by Zispinhoff; Dec 5, 2019 @ 11:21am

#7

3*General Dec 5, 2019 @ 11:23am

Looks like you ordered yours about 15 hours or so after mine, and I just checked my PayPal transactions. I have not been refunded (yet,) myself, but I would be concerned about seeing an exact amount charged back.

I might try to find some time to call them, myself. My PayPal invoice says Valve's number is (425) 952-2985. I would definitely call them if I were you.

What region are you in? Will you let us know what you find out? [/quote]

so the money was taken back. paid to valve yesterday night even though i paid for it on the first. also I'm in colorado.

#8

Zispinhoff Dec 5, 2019 @ 11:38am

I'm very sorry to hear that, man. I guess I'm gonna call them about mine.

Edit: I chickened out. The phone number they have is just a line to a voicemail box.

"Thank you for calling SteamBilling. If you have questions about charges from Valve or steampowered.com, please leave a message after the tone. To expedite the process, please provide the last four digits of the card, the card type, and the date and the dollar amount of the charge. If you have any other billing or product related issues, please, visit our website, at help.steampowered.com."

So I'd either leave a message, or file a ticket, and I would worry that trying to do so would somehow topple my house of cards that I *might* have gotten my order in on time. I'll just refresh my PayPal about a billion times instead, looking out for a refund.

Sorry again, 3*General.

Last edited by Zispinhoff; Dec 5, 2019 @ 12:43pm

#9

3*General Dec 6, 2019 @ 7:22pm

"Due to recent high demand, this item will ship after December 25th"
For anyone who was wondering..

#10

KIRIIYA Dec 6, 2019 @ 8:51pm

haha

#11

Unsociable Dec 6, 2019 @ 9:00pm

Originally posted by 3*General:
Has anyone’s money been refunded? Like I didn’t request a refund but I got the exact amount back but it doesn’t say it’s from valve. Plus it still says my order is processing. Orders morning of December 1st.

So this just happened to me I ordered on the 2nd or 1st cant remember now and they charged it
took the money it got put on hold for a lil then the money got sent back
Just leave it because less than a day later they took the money back and this was all still processing

Like it was a Pre Charge to see if i actually had the money to spend

Last edited by Unsociable; Dec 6, 2019 @ 9:00pm

#12

Zispinhoff Dec 6, 2019 @ 9:23pm

There's a spectacular reddit thread and a spreadsheet being built! Check it!

https://www.reddit.com/r/ValveIndex/comments/e5gqxs/a_thread_to_track_when_headsets_were_shipped/

https://docs.google.com/spreadsheets/d/1F-iqZnhUTg3GsCDs1bgIoESTlsHUdK_MZwlGyVABDZ0/edit#gid=1735757412

#13

Valve Index Headset

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