Unable to connect to the Steam network. 'Offline Mode' is unavailable because there is no Steam login information stored on this computer. You will not be able to use Steam until you can connect to the Steam network again.

All Discussions > Steam Forums > Help and Tips > Topic Details

KF7 Jan 24, 2015 @ 4:50pm

So, I managed to ♥♥♥♥ up my Steam and now when I try running Steam it gives me that message. I have tried lots of different things (reinstalling the app, deleting certain files etc.) but nothing seems to work. Any ideas?

< >

Showing 1-15 of 17 comments

The Giving One Jan 24, 2015 @ 4:52pm

Have a look at this and see if it helps...

https://support.steampowered.com/kb_article.php?ref=3134-TIAL-4638

Refresh Your Steam Files

"I believe that Steam's files may be modified, corrupted, missing, or misconfigured. How can I restore Steam to its original state without having to reinstall my games?"

Last edited by The Giving One; Jan 24, 2015 @ 4:53pm

KF7 Jan 24, 2015 @ 5:02pm

that didn't work...I don't really mind having to reinstall my games. I'd rather not reinstall them but if I have to I will. All I want right now is Steam to function properly

The Giving One Jan 24, 2015 @ 5:03pm

Ok...check this out and you can do it by moving the game folder and not have to reinstall if you wish..

https://support.steampowered.com/kb_article.php?ref=9609-OBMP-2526

EDIT...Did you follow the instructions exactly when refreshing the files ?

EDIT 2 if you do decide to reinstall Steam after Uninstalling it, check for any leftover empty folders from the uninstallation process before you reinstall it just in case...and restart your pc after you uninstall it.

Last edited by The Giving One; Jan 24, 2015 @ 5:07pm

KF7 Jan 24, 2015 @ 5:17pm

not working..

The Giving One Jan 24, 2015 @ 5:23pm

Originally posted by lel:
not working..

Do you just not like to type or are you not able to be more specific here on what you tried and any new changes you may have seen ?

Respectfully, it is a little frustrating for me when I go through the trouble to find pages and link them here and type my advice out tryting to explain it well only to have the OP give back short and vague answers like this....

Last edited by The Giving One; Jan 24, 2015 @ 5:23pm

KF7 Jan 24, 2015 @ 5:27pm

Thing is, there was an update for Dota 2 I was trying to download and Steam said it was queued. I tried lots of things tried to get the update to download but it didn't work. the problem I am currently facing appeared when I went to Steam>Settings in the Account Tab and I changed something in the update section it has. I clicked on something that said Steam beta or something like that. And from then onwards I've been facing this problem

Last edited by KF7; Jan 24, 2015 @ 5:29pm

The Giving One Jan 24, 2015 @ 5:31pm

Originally posted by lel:
Thing is, there was an update for Dota 2 I was trying to download and Steam said it was queued. I tried lots of things tried to get the update to download but it didn't work. the problem I am currently facing appeared when I went to Steam>Settings in the Account Tab and I changed something in the update section it has. I clicked on something that said Steam beta or something loke that. And from then onwards I've been facing this problem

Ok...thanks...that is quite a lot of uncertainties here....without knowing what you did it could be h ard to troubleshoot this...

I see nothing but posts about the beta giving users problems...I would first try to opt out of that if you can...

What happened with the reinstalling of Steam like we talked about before ? You should be able to follow that page and then restart and reinstall Steam.

KF7 Jan 24, 2015 @ 5:34pm

I reinstalled Steam and restarted my PC but the same problem occurred. Any ideas on how I can opt out of the beta?

The Giving One Jan 24, 2015 @ 5:44pm

Originally posted by lel:
I reinstalled Steam and restarted my PC but the same problem occurred. Any ideas on how I can opt out of the beta?

By this I hope you mean you uninstalled it then restarted and THEN reinstalled it like suggested before...

If you cannot log in your cannot change the setting for opting out of the beta I am pretty sure...you need a good clean installation of Steam.

The Giving One Jan 24, 2015 @ 5:45pm

EDIT...do you have another computer around that you can log into your account from ?

#10

VeilStrider Jan 24, 2015 @ 5:47pm

You might need to change the download server. Try one close to your location.

#11

KF7 Jan 24, 2015 @ 5:50pm

yes I have another computer. So do I log in to my account from the other computer and opt out of the beta from there?

#12

The Giving One Jan 24, 2015 @ 5:55pm

Originally posted by lel:
yes I have another computer. So do I log in to my account from the other computer and opt out of the beta from there?

I would do that if you can, but we still need to have a good and clean installation of Steam on the other PC...at this point I have no idea of what you have done and what files are messed up like you said on that installation of Steam so you should uninstall Steam on it then reboot, then reinstall Steam...

Are both computers authorized through Steam Guard to use your account on ?

#13

KF7 Jan 24, 2015 @ 5:59pm

Yes they are. Thanks for all your help, it's 4 AM here, I'll go get some sleep now. I'll do as you suggested tomorrow and hopefully it works. Thanks again for all the advice

#14

The Giving One Jan 24, 2015 @ 6:03pm

Originally posted by lel:
Yes they are. Thanks for all your help, it's 4 AM here, I'll go get some sleep now. I'll do as you suggested tomorrow and hopefully it works. Thanks again for all the advice

Ok I know what you mean...sleep well and know one way or another we will get your fixed up...you are welcome and hope the advice helps tomorrow...good night to you.

#15

< >

Showing 1-15 of 17 comments

Per page: 1530 50

All Discussions > Steam Forums > Help and Tips > Topic Details

Date Posted: Jan 24, 2015 @ 4:50pm

Posts: 17

Start a New Discussion

Discussions Rules and Guidelines

Report this post