If you're experiencing crash or startup issues

[76561198159009553]

Hello,

We've seen a few threads where users are having issues, possibly even with game crashes. We want to address these concerns as quickly as possible so you can go back to enjoying the game.

If you're running into an issue where the game crashes are refuses to run, please fill out the following template of info. After collecting this information we'll look for common issues between users and work to develop a solution.

** Basic Info：
OS:
GPU：
CPU：
RAM:
Gamepad/Controller：
Explanation of what was displayed on the screen just as the game freezes/crashes：
Example: "Small icon in the upper right of the screen displayed for a moment just before the crash."


** Additional Info (if possible):
Exception Code:
Exception Offset:
Fault Module Name：

Thank you for your assistance working through this concern. We'll work to get this resolved as quickly as we can.

-KJPDev

[salsa]

OS: Win 8.1 64 Bit
GPU：960 2gb MSI
CPU：AMD Phenom x6 1035T
RAM: 6gb DDR 3
Gamepad/Controller：Keyboard + mouse
White screen instant crash

[Chris]

My game doesn't crash it just freezes on a black screen after "CHAPTER 1: REVENGE" appears.

OS Windows 7
GPU 980 Ti
CPU 4790k
16gb ram

Keyboard & Mouse

[Varv]

OS: Windows 8.1
GPU: AMD Series 7800
CPU: i7 -2600
RAM: 16 GB

The game keeps saying Download Corrupt, this is a downloading problem.

[E—]

OS: Window 7
GPU：Nvidia GTX 760
CPU：Intel Q6600 @3.5ghz
RAM: 8GB
Gamepad/Controller：PS3

White screen on startup and crash, Ground Zeroes runs perfect at 60 fps.

[APastyWhitePolak]

OS: Windows 7 home premuim
GPU: GTX 770
CPU: Athlon II x4 630
RAM: 16GB
No controller
White screen followed by the message "Metal Gear Solid V: The Phantom Pain has stopped working"

[solidsteak]

OS: Windows 10 Pro (64bit)
GPU：EVGA GTX 960 SC
CPU：AMD Phenom II X4 965
RAM: 16GB DDR3
Gamepad/Controller：Keyboard/Mouse

Windowed white box appears, then Phantom Pain has stopped working.

[Arkterus]

** Basic Info：
OS: Windows 10
GPU： AMD R9 270X
CPU： AMD PhenomII X6
RAM: 8GB
Gamepad/Controller：Xbox 360 Controller

Window opens for the game. Is just white, then Windows says the game has 'Stopped Working'

[RuBisCO]

OS: Windows 7
GPU: Nvidia GeForce GTX 760
CPU: AMD Phenon II X4 965
RAM: 12GB DDR3
Controller: Xbox 360

White screen and crashes on start. "MGSV:TPP has stopped working" Error.

[orenjiminto_]

OS: Win 10 64 Bit
GPU：NVidia GTX770
CPU：AMD Phenom II x4 955
RAM: 8gb DDR 3
Gamepad/Controller：XBOXOne controller
White screen instant crash. "MGSV:TPP has stopped working" Error.

[cool pup]

OS: Windows 10 64 bit
GPU：nVidia GTX 460
CPU：AMD Phenom ii black x4 955
RAM: 8gb @ 1333 mhz, dual channel
Gamepad/Controller：None

window appears with just white being displayed for two seconds, then game crashes with normal windows crash dialogue

[Zadrave]

OS: Windows 10 Pro
GPU：GTX 660
CPU：Phenom II x4 965
RAM: 12 GB DDR3
Gamepad/Controller：360 controller

Window appears white and says it stopped working a moment later.

[Firgof]

Sadly, can't get you that additional info because Win10 doesn't give me the 'additional info' box I'm used to. Can you direct me to where the game saves crashlogs/minidumps if it does? I wasn't able to find any in my local directories.

White-screen crash on startup.

OS: Windows 10 Home 64-bit
GPU: nVidia GTX 970 []
CPU: AMD Phenom II X6 1050T []
RAM: G.Skill DDR3 (8GB) @ 668MHz
Gamepad: None hooked in presently. Do have a Oculus Rift DK2 plugged in though.

Have turned off as much in Steam as I could, manually installed redistributables, launched outside of steam, verified files, ran in compatability mode, launched as administrator, turned off steam cloud/broadcasting/sharing/in-game browser. Restarted Steam and OS, checked for new drivers on all components, and killed off non-essential background services (e.g. Origin, Krita, Chrome, etc.). Still replicates.

Also redownloaded and reinstalled. Worth noting that this is a fresh install on my OS so it should be pretty clean for testing/diagnostic purposes.

[TallGuy1990]

OS windows 7 64-bit
GPU nvidia geforce gtx 560
CPU 2.66 ghz
RAM 8 gigs of ram

GAMEPAD using motionjoy with PS3 controller

Problem Event Name: APPCRASH
Application Name: mgsvtpp.exe
Application Version: 1.0.0.1
Application Timestamp: 55db0b53
Fault Module Name: mgsvtpp.exe
Fault Module Version: 1.0.0.1
Fault Module Timestamp: 55db0b53
Exception Code: c000001d
Exception Offset: 0000000002fd9c0c
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: fd81
Additional Information 2: fd812cb801c86d3dcaf1ec9b8b7dde10
Additional Information 3: 28f3
Additional Information 4: 28f3aa901d78fb95ee4b4488498fc832

[Twirlie]

OS: Windows 7 64bit SP1
GPU：GeForce GTX 550 Ti
CPU：Phenom II X4 945
RAM: 4GB DDR3
Gamepad/Controller：Xbox One controller (not currently plugged though)
Game launches with a white screen and immediately crashes

[Kira]

OS: Windows 7 x64
GPU：AMD HD 7950
CPU：Intel 2500K
RAM: 16gb
Gamepad/Controller：Xbox 360 Wireless USB adapter
Explanation of what was displayed on the screen just as the game freezes/crashes：I get a steam game launching window for a second and then nothing follows. The window lasts a few seconds more after reboots but still does nothing else.

** Additional Info (if possible):
I get this when I try to run it directly from the exe http://puu.sh/jVXEx/e9c8c22faf.png