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the game has two different anti cheat systems
punkbuster and fairfight
punkbuster looks at what you have on your computer for example looks for hacks
fairfight looks at your stats and telemetry for cheating, glitching, exploting bugs/limits
so its not just having hacks installed that they ban for its also things like shooting through walls, being out of bounds like on rooftops that you cant be on top of, picking up weapons you cant be picking up cause they are in areas that you cant get to. etc.
so im not saying you were hacking, cheating, glitching, exploting bug, etc. perhaps its a bug with the game. i have no way of knowing.
if you are banned the first thing you need to do is determine who banned you pb or ff so that way you will know what you have to do.
pb will give you a violation number and a associated message
with the pb violation number you can find out what to do
http://www.pbbans.com/info-center-pbviols.html
if pb you will need to get your pb guid, again pbbans has a webpage for this
http://www.pbbans.com/info-center-clientlog.html
if its pb you get and run pbsvc.exe and run test it may tell you
http://www.punkbuster.com/downloads/pbsvc/pbsvc.exe
if pb then you need to contact evenbalance and keep pbbans and hammer point in the loop
if ff then you need to contact hammer point and work it out with them
dont get deterred by any automated response. just add to the ticket and provide complete details of what happened
changes are if you were cheating they will not unban you, but if you are banned for no fault of your own like because of a bug that the game has with some luck they will.
so the more details that you can provide as to what happened the better hopefully your chance will be that when someone looks at your case
also a number of people maybe getting banned because the game is crashing on them and they immediately restart the game and the security thinks there are multiple copies if this is your case you would know because you would have gotten a specific message, but perhaps you ignored it.
also a number of people maybe getting banned because the game warned them repeatedly, kicked them repeatedly and they ignored the warnings and the kicks did not resolve them and continue to restart and play the game. after certain number of times of warning and kicking you basically get banned.
regardless i would not just give up if innocent i would create a ticket explain my case as best i could and try to work it out with them.
also keep in mind they maybe busy with the sale and it may take days or even more then a week before its looked at and resolved, it it can be resolved.
hammer point support
https://warz.zendesk.com/home
game forums (where to report a bug)
http://forums.infestationmmo.com/index.php?/forum/20-bug-report/
evenbalance support
http://www.punkbuster.com/troubleticket/new_ticket.php?game=twz
pbbans
http://www.pbbans.com/appeal-ban.html
good luck :)
AMEN!
Say good buy to the game bro
When you get an email back, they will say something like
after a investigation we found you hacking
Something along that
So you will have to buy another acount, no one has been unbaned yet
im sorry
Money.
sorry to hear
try this
http://steamcommunity.com/app/226700/discussions/0/846958724832141930/#c846958724832802795
also please post any warning message(s) that you were getting prior to being banned. or post whether you were being kicked. or was pb having problems updating its defintions or communicating with its servers. of if you were crashing, etc.
thanks