I was unbanned... No Wait!

[Farinha]

โพสต์ดั้งเดิมโดย Neil Infestation Survivor Support:

Hello Survivor,

Thank you for contacting Infestation customer support!

I reviewed your account and have overturned the ban. Play safe and have fun!

Thank you for your patience and if you have any additional questions, please feel free to submit a new ticket and we will get back to you as soon as possible.

Sincerely,
Infestation Customer Support

but still banned!
Someone help me?

[The doctor is in]

are you also banned by punkbuster. hammerpoint can unban you from punkbuster. so if you were also banned by punkbuster you will need to contact evenbalance and work it out with them

http://www.punkbuster.com/troubleticket/new_ticket.php?game=twz

if you were only banned by fairfight (hammerpoint) then you need to contact hammerpoint support and work it out with them

https://warz.zendesk.com/home

[Farinha]

I already sent ticket to ff, and the answer to this above, I think I was just banned by ff because I read that the ban by punkbuster a message with a number of protocol, I only see the message:

Your account has been permanently banned

[The doctor is in]

then its fairfight / hammerpoint...

[Farinha]

What should I do? According to Neil I was already unbanned, but I still can not log in! The support of this game is not good!