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- changing a file to mp4 from something else (.mov, .webm, etc.) doesn't work if you simply rename it in files, you have to use an online converter to do that
- make sure (if using windows) that you have the option "file name extensions" enabled to ensure the file you're using is really an mp4 (you might have to look up how to do that)
other than that, idk. I could only assume it's user error on your end bc it's worked for me and many others already. best of luck!
):