CtA Gates of Hell: Ostfront Troubleshooting

If you are unable to launch the CtA GoH client, make sure you try launching in Safemode (No Mods)

This can be found when hitting the play button in your steam library, if it does launch you will want to try to disable any mods from the workshop.

NO SDL

If you have a [NO SDL] file error, you can fix this by cleaning your steam cloud, to do this follow these steps or use our troubleshooter[digitalmindsoft.eu]

1. Find CtA: Gates of Hell in your steam library
2. Right click and select properties.
3. Select launch options and enter exactly as follows
-reset_cloud_profiles

4. Now locate Documents / My Games / Gates of Hell
5. You will see a profiles folder, rename this folder to anything you would like i.e. profile2
6. Launch the expansion.

Not seeing Gates of Hell under My Games folder? Follow the steps here.

In some cases the CtA: GOH folder will be located in the local app data section.

You can locate this by opening the windows cmd prompt window and typing

echo %localappdata%

Then follow steps 5 & 6

Copy the path that is displayed (should look similar to this)

C:\Users\username\AppData\Local\

Alternatively you can try our troubleshooter[digitalmindsoft.eu]

Error 51

This is related to an anti virus blocking the application from launching, more information is available here.
https://support.steampowered.com/kb_article.php?ref=2235-YXVB-8261

DirectX Error

The GoH client requires DirectX 10 and a graphics card that is suitable for DirectX 10 applications, if you are receiving errors in regards to this make sure your graphics card model meets these standards. You can also try installing driver updates from your graphics card providers website.

Black Screen

This is generally caused by an outdated graphics card driver or a graphics card that does not meet system requirements.

GoH Launches / Closes

Locate your install folder, generally located

C:\Program Files (x86)\Steam\SteamApps\common

Launch the DLC exe from there.

DLL Errors

api-ms-win-crt-runtime-l1-1-0.dll is missing
MSVCR110.dll is missing
Make sure you have your windows fully updated.
Locate and run vcredist x86 in your commonredist folder located inside of your install location.
C:\Program Files (x86)\Steam\SteamApps\common

Others

Admin Privledges

Some systems require administrative rights to run the game, if you are having problems please try to run the game as admin.

Non-listed Issues

There are some issues that are not covered, but here is a good way to make sure everything is up to standards. Only follow these steps if you have covered everything else.

1. Locate your files under Documents / My Games
- Rename the folder 'this will save your previous saved games so you can recover them at a future date'

2. In steam select CtA GoH, properties, and disable the steam cloud.

3. Locate the steam workshop and unsubscribe from all mods.
- Most errors originate from mods that are out of date or conflict with one another.

4. Manually delete the client files located in your steam install folder
C:\Program Files (x86)\Steam\SteamApps\common

5. If it says the CtA GoH client is still installed on steam, uninstall it through steam.

6. Reinstall the client, do not download any mods and attempt to play.

Please make sure you are not attempting to run the game with any cheats as the game anti cheat will close the game.
Using any sort of cheats can lead to a permanent ban.
If you wish to make modifications to the game you can use the steam workshop to do so.

Contact Us

This guide is going to be updated as more issues are presented. If you are having trouble be sure to follow the steps slowly and carefully.

If it is still an issue after following these steps please email

[e-mail]

Please include screenshots of the error, what steps you have taken, and provide any additional details you can think of.