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so much bugs, but good simulator about hacker

I don't know why ,my Heroes & Generals can't connect to server, the error message "can't connect to server" shows on screen, and after about 30 secs, another error message "check your internet connection" shows on screen again, then , this kind of status still going on ,even though has no any improve.
I asked some people , but no one knows reason or some peopel give me some advices , but these advices seems can't solve problem, do you know why ? thank you !
have a nice day!