61 people found this review helpful
12 people found this review funny
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Not Recommended
0.0 hrs last two weeks / 65.4 hrs on record (64.2 hrs at review time)
Posted: Sep 22, 2021 @ 4:31pm
Updated: Sep 23, 2021 @ 8:30pm

-23rd Evening

I've been attempting to talk to both the ingame support and service email for the developers, both will ONLY respond with copy-pasted (probably autonomous) responses. Their copy-paste email response they've used a few times has absolutely broken English that's hard to read. If you have any real issues you will NOT get any help from the devs.

While I was asleep on the 22nd of September I received a (false) game ban from the developers which'll ruin the reputation of my steam account permanently aslong as it's in effect. I'm absolutely confident I've never used a 3rd party software, exploit, or service to gain a advantage in this game and the devs won't even give a human response to try and show what I could've done(there's nothing and they either know that or have their entire anti-cheat and support on full automation).

The only programs I've used in the last few months besides games themselves are Armoury Chest (built into ASUS motherboards), Discord, Steam(yes this client you're viewing this on), Opera & Opera GX (web browsers), Chrome Browser, Porofessor & Blitz: League of Legends statistic assistants which are the same as sites like op.gg and metasrc (all of which are completely allowed by LoLs ToS), RimPy (rimworld mod load manager), Vortex (mod manager being used for multiplayer 7 Days 2 Die).

If you wana see that I've never been banned in any other competitive or mmo game I've played that's popular and reputable, go ahead and check or contact me on them.

-Cs:go, FFXIV, Smite, Paladins, DOTA2, Rocket League,
Warframe, DbD, RS Siege, For Honor: All this steam account
-LoL NA: Kagarin Izuriha
-WoT NA: Kuroneko_38T
-Mcc Reach & 3: Smug Kitty8995(I think, haven't opened it in awhile)

===================================================================
-22nd Evening (original before they gave 6 automated email responses)

64 Hours, cosmetics bought and interacting with community and streamers just to be false banned. Leaving a scar on my pristine profile that I've kept clean for 13 years. Now because of a faulty system or a mass report I can't be trusted.

I don't have or own a single cheat software and i've put hundreds if not thousands of hours into games with way more notable anti-cheat than Naraka, take a look at my games on steam, let alone off steam games like League of Legends (and other riot games), World of Tanks, and several other mmo's.

Unless they fix this issue i won't be changing this review, and i'll actively discourage purchases of this game. I'll do a proper review of the gameplay itself when I'm able to play to 100 hours.
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15 Comments
malgrumm Dec 22, 2022 @ 1:35am 
2 red flags, not for you though...These red flags are for the company that made this game, 1st red flag is the automated messages, it tells me they have little to no actual customer support outside of China and only rely on those automated messages when sending to a player outside of China. the 2nd red flag is the broken English...That tells me without a shadow of a doubt that they have NO pre-made messages in anything other than Chinese and are using a text translating program to change it from Chinese to X language.
Watchdog Oct 22, 2021 @ 10:37am 
Yes, people do actually care if you have cheated. I always raise my eyebrows when I see someone who has been banned for cheating. You can get banned on private servers if you are accused of that and they search your Steam profile. Remember, just because you don't care, doesn't mean that others don't.
Puppy Vi | Bark :3 Oct 22, 2021 @ 10:32am 
Do any people actually care about having a game ban listed on your profile? Nobody I know has ever given a crap. I get it's a really crappy situation, and an undeserved ban is an undeserved ban, but how does it permanently ruin your account's rep? You could ruin it more by just having a bunch of hentai games on display instead
Death Angel Oct 21, 2021 @ 12:56pm 
I just got a ban on this game and I dont even own it. It is not in my game library. The game was purchased but a full refund given by Steam within a couple of hours as I was hacked. I am unable to get a hold of any support what so ever and my rep with Steam has been damaged. I need this ban removed but not being able to get a hold of anyone makes me think it is never going to happen.
I do NOT cheat. I dont see the point, and now I am branded a cheater with this game ban publically showing on my page for all to see.
fuxkeduphuh Oct 16, 2021 @ 10:35pm 
thank you for spread awareness, playing this game in beta and it was the most fun experience but thank god i haven't spend money to buy this game and never will, sh1tty customer support+ bad reputation will ruined this game in long run.
Uhhhhhhhhhhhhhhh... Oct 16, 2021 @ 2:41am 
Valve should look at their policies for this sort of thing if they're going to continue doing business with these sorts of devs. Steam has gotten a lot worse in the last few years and this shows it. If things stay as they are, you'll have that ban on your profile well after the devs go under or whatever inevitably causes this game to be abandoned. It's horseshit.
DarkMiros Oct 9, 2021 @ 12:57am 
I wouldnt be surprised if you never get a meaningful respond at all. Maybe you get something like this but not more:

Hi minsu!
Thank you for choosing and supporting Naraka! Sorry for not providing a better game experience for you. We will continue to optimize and improve the game.

Thats the stuff what other players get by a bad review (or the same in German).
SMUG KITTY Oct 9, 2021 @ 12:30am 
16 days in, haven't been able to get into contact with a real person in support.
DarkMiros Oct 9, 2021 @ 12:20am 
I think its helpful as well. Its important to know that is easy to get banned. It shows what kind of a****les they are

@ARedRose You are wrong, i care as well.
Desert Leaf Oct 7, 2021 @ 12:18pm 
You can get banned for crashing during a match too often