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I am also encountering a problem claiming the reforged edition. Keeps stating: Unable to claim - Reasons: Your profile is set to private. Please make your profile public and wait for a few hours to claim the game. My profile is not private and I have attempted to change and refresh multiple times with no success. Please get in contact with me for assistance dev team, thanks!

I am having trouble claiming my free upgrade for blackthorn arena. Says my account is set to private but it isn't and won't let me claim please advise