Faulty data on IsThereAnyDeal

[Dark Hunter]

Hi,
We have just released our game Dark Light today (8th May 2020) on EA section.
However, after 1 hour we started selling our game, we have received complain from a customer saying that the website is showing information that we started to sale the game from 28th April 2020 at 60% discount, which we have impossibly done. Our current normal price is 14.99 USD. On IsTHereAnyDeal, it says we've been selling the game since 28th April 2020 on steam at historic low price of $1.18. Here is the link: https://isthereanydeal.com/game/darklight/history/#/chart:avgduration.

It has seriously damaged our reputation and our affecting our sales.
Could you please help to investigate how this could happen??

Thanks,
Michelle

[cvnthulhu]

disclaimer: i am not associated with ITAD, i'm just a user of the site.

if you actually click on the game that was off for 60% and you get this: https://store.steampowered.com/app/1216370/DarkLight/

it's a case of same-name different-game, it'll get sorted out eventually. OneShot had the same thing happen to it a few weeks ago and that's fixed now.

[Dark Hunter]

OMG, thank you so much for letting us know about this! We'll contact the site now.
Thanks again