Support FAQ -? Read this!

[Indiegala]

Hi Galapeople do you need any kind of support?
Please contact us directly if you need help:
You may email us or read our Support FAQ at our Support Page[[e-mail]].

We can not guarantee prompt assistance if you post here in the Steam Group. Please email us for the best results.

[Turkey Legs 27]

Първоначално публикувано от slnthll92 I gamehag.com:

i cant login indiegala profile. 500 Internal Server Error , i get this error

me too. they must be working on something atm. it's not just you !

[tom-]

Emails to my adress usually take seconds, sometimes minutes from anyone in the world. From indiegala, the emails to unlock my account take hours or days to arrive (checking my spam folder ofcourse but they are never spam, just delayed in the normal inbox). It has been like that for years. Is there a way to see where the problem is?

[tom-]

Ok it arrived after some hours and was already outdated and therefore invalid.
edit: the next one arrived within minutes, it's all good for the moment but this situation is coming up regularly and might be worth looking into what causes the delay.

[tom-]

I have the same problem again... 2 days and no unlock email arrived. Not sure how it got solved last time, but if there was manual intervention involved, it is necessary again. Thanks for your help, and -if possible- please fix it so that no intervention is necessary.

[satanapank]

site didn't work for me more than week...
[e010] Please insert a valid email address.

[amsterDan]

Nobody receives prompt assistance via email either. Your customer service is an absolute disgrace.

[Sarge T. | allkeyshop]

Why does it have to be so frustrating to combine GalaCredit with another payment method? I had to try 15-20 times in order to get it to work properly - most of the times it just error'ed out, and other times it just wanted to charge the full amount.... at least it finally complied in the end, but still an overall annoying experience.

[Skeletor]

Waitin for Death Stranding pre-order keys

[Pretender]

Can you please check my request (15369)? I've replied but there's no response from your side in weeks. Please investigate.

[Tweet]

Bought a key from you and Im getting a Error 500.

[HanimBanim]

I purchased a key which, when opened, read "NODATAFOUND" instead of the usual Steam Key numbers. I have already sent an email to the Support Team. Hope to see a speedy solution to the problem

[Dimi]

I can't acces my account for days now! (I know this is not the place, but tickets and mails get ignored).

Hello support,

It has been since monday that I contacted you guys through mail and through the support ticket system. In both instances it says a reply within 48 hours. Still no dice.

I recently bought a bundle here and can't access a single game because I did not get a mail with the codes and I can not access them on the website itself because it says I need to verify with a code that it's me but said code never arrives on my e-mail.

This is the second time this happened. Can you please get it in order and fix it for the future.

If this post still leads to nothing the only thing left and that you force me to do is to start a paypal claim...

account name: Vree

Kind regards,

[C²C^Guyver |NZB|]

Please fix the Champions Glory Bundle. It can't be purchased.