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My problem is that when I went to make a purchase through the cart on (mobile), without realizing it, at the end of the transaction my account was empty, and I received an email stating that I had to wait for the pagseguro payment method to be processed and Since there was no money in the account, I instantly received another email from pagseguro, which confirmed that the transaction failed, but when I retry the purchase through the cart, it tells me that there is a transaction in process and I cannot follow the transaction, since Several days have passed and it has not been solved, nor have I received an email to try again with a discount that I had when I went to buy it, if you can solve it and help me solve this problem, I want my dlc that I was going to buy, thank you.
Please answer mu email as soon as possible!