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All Discussions > Beta Feedback > Topic Details
Inari May 26, 2023 @ 12:53pm
New Steam UI doesn't open anymore. Steamwebhelper not responding?
New UI worked fine for me, but now it complains about Steamwebhelper not responding when I try to open it.

Reinstalling Steam fixed it, but only while I was still on the old UI, now on the new one it happens again? Have to restart Steam with browser sandboxing disabled for it to open.

Am on windows 10 if that helps?
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Showing 1-15 of 27 comments
rohan May 27, 2023 @ 7:40pm 
I am also experiencing this with the latest update. Steam absolutely will not load without Browser Sandboxing disabled. On W11 here.
Pouce Crotte Jun 15, 2023 @ 8:12am 
Did you solved your problem because i cant open steam anymore steamwebhelper never respond…
Inari Jun 15, 2023 @ 11:48pm 
Seems for me it resolved itself hah
Sacilave Jun 18, 2023 @ 12:57am 
My friend got this problem too yesterday and I Fixed it.
If u got the similar issue, Steamwebhelper.exe not responding, or can't open steam any more. Follow these...
1. reboot ur computer
2. reinstall Steam into C disk (the default location)
I fixed it at the second step
hope this works :aos2saki:
Inari Jun 18, 2023 @ 1:39am 
Reinstalling Steam had only fixed it for me till I rebooted
Sacilave Jun 18, 2023 @ 2:39am 
For me... New Steam UI doesn't work when it was installed in the disk D
But work in disk C. it's the same SSD though.
Weird... lol
SKIBIDICLAT1914 Jul 22, 2023 @ 8:05pm 
Same issue here, I have to restart Steam with browser sandboxing disabled for it to open, I am on windows 11.. have you got a solution?
Sacilave Jul 22, 2023 @ 11:32pm 
Originally posted by Heads:
Same issue here, I have to restart Steam with browser sandboxing disabled for it to open, I am on windows 11.. have you got a solution?
Does Steam start correctly after u disabled browser sandboxing.
If so, try to delete the browser cookies in Settings.
Hope this work for u.
Zeki Sep 13, 2023 @ 7:05pm 
I have Steam installed on my C drive, but it wont boot without sandboxing disabled. Every time =/
Sacilave Sep 13, 2023 @ 8:11pm 
Originally posted by Zeki:
I have Steam installed on my C drive, but it wont boot without sandboxing disabled. Every time =/
Is this still a issue? Are u in beta version?
Carul Sep 14, 2023 @ 1:14am 
I tried everything but it didn't work, this all happened when I changed the language on steam to Indonesian and since then steam is like an error and now 2 days steam is not responding because steamwebhelper.exe is not responding at all.

Can anyone help me about this or just waiting from the developer to update next?
Sacilave Sep 14, 2023 @ 1:32am 
Originally posted by Caleg Crazy:
I tried everything but it didn't work, this all happened when I changed the language on steam to Indonesian and since then steam is like an error and now 2 days steam is not responding because steamwebhelper.exe is not responding at all.

Can anyone help me about this or just waiting from the developer to update next?
delete everything about steam including the cache in AppData folder and then reinstall it, if this doesn't work, u should report this to Steam Support. :poppo:
Carul Sep 14, 2023 @ 1:51am 
Originally posted by Sacilave:
Originally posted by Caleg Crazy:
I tried everything but it didn't work, this all happened when I changed the language on steam to Indonesian and since then steam is like an error and now 2 days steam is not responding because steamwebhelper.exe is not responding at all.

Can anyone help me about this or just waiting from the developer to update next?
delete everything about steam including the cache in AppData folder and then reinstall it, if this doesn't work, u should report this to Steam Support. :poppo:
I've done it even three times but it's still like that:steamfacepalm:
Sacilave Sep 14, 2023 @ 3:03am 
Originally posted by Caleg Crazy:
Originally posted by Sacilave:
delete everything about steam including the cache in AppData folder and then reinstall it, if this doesn't work, u should report this to Steam Support. :poppo:
I've done it even three times but it's still like that:steamfacepalm:
No more solutions I can tell :TiredArisa:
Seven7 Sep 14, 2023 @ 3:09am 
Originally posted by Caleg Crazy:
Originally posted by Sacilave:
delete everything about steam including the cache in AppData folder and then reinstall it, if this doesn't work, u should report this to Steam Support. :poppo:
I've done it even three times but it's still like that:steamfacepalm:
now time to make dxdiag.log and post here(on to steam support) links to pastebin with dxdiag.txt, bootstrap_log webhelper_log cef_log connection_log and maybe few other logs from Steam\logs\ :2017cat:
neither we nor Steam support have yet learned to read minds and remotely, by the power of thought, determine the computer configuration :lunar2020ratinablanket:
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All Discussions > Beta Feedback > Topic Details
Date Posted: May 26, 2023 @ 12:53pm
Posts: 27