"Reconnecting" or "connecting" when attempting to join group chat or private chat

[Pancakes]

Im being told by steam support to post this in a new discussion thread seems a bit redundant since there are several other threads that indicate this being an issue. So heres the breakdown

2 days ago logged into the steam client and attempted to join a group chat created with my friends. When attempting to join the voice channel it displays under my name "reconnecting" and does not go away. Unable to hear anyone in the group chat or be heard by them. We tested private chats with just one person and shows "connecting" when attempting to join the private chat.

Followed the appropriate steps in attempting to resolve the issue via the support doc it gives when clicking on "reconnecting." (Just for reference: https://support.steampowered.com/kb_article.php?ref=2598-RTZB-6114).

Once completing all these steps multiple times I then decided to try an alternate log in (friend log in) to see if continued to happen. To my surprise (logging into the steam client and on the exact same computer) the alternate account work perfectly fine - no issues joining group chats or private chats. I made this very clear in the ticket provided to steam support and was told that I need to do the same steps again and that it sounds like is a PC issue. Oh also forgot to mention that I completely uninstalled Steam and reinstalled.

Im not a computer engineer or have any super extensive knowledge on programming but am I crazy to think that if it works fine with one log in but not the other on the same PC this would be Steam/profile issue and not a PC issue?

Previous threads and discussions with individuals having the same issue are referencing this error code from their chat logs: (WebRTC) Got failure (2) response from InitiateWebRTCConnection - which is the same message I'm seeing in my logs then repeats the same steps

[Tekstorn]

I have exactly the same problem. It's not about the hardware, since everything works from another account on the same computer, as far as I understand the problem is massive. Everything happened after updating the Steam client

[Guligan]

Same here! it works in Discord, Skype and everywhere... except Steam Chat where is stuck at Reconecting message... from one day to the other , no changes .

[Bluerry]

Same here! i just cannot connect any voice chat in steam

[Petr.eth]

Well, same here

[grafjohn]

Same by me .... but i tried it on 2 PCs with the same Account ... its realy strange

[Bluerry]

Originally posted by grafjohn:

Same by me .... but i tried it on 2 PCs with the same Account ... its realy strange

i tried with a difffretn accout on same pc and it works on the other account this issue is definitly steam based

[Yanco]

Same sh!t

[Tekstorn]

That's what those answered me. support steam again on this issue

"Hello!

We are sorry for the long wait.

Due to the wide variety of microphone and headset configurations, we are unable to provide support for specific device or voice chat troubleshooting. Microphone problems can be caused by operating system settings, in-game settings, or custom configuration for the affected game.

Please refer to Voice Chat Connection and Quality Issues article for information. You can also try to find a solution to the problem in our forums.

Unfortunately, due to the large number of possible causes of microphone and voice chat issues, providing more accurate instructions remotely is not possible. We regret that we cannot provide a more adequate solution in this case.

Best Regards,
Carmen "

They do not want to admit that this is the case in the Steam client itself.

[BEING DODGED]

STEAM CHAT KEEP RECONNECTING

I CAN'T CONNECT TO VOICE CHAT.

THIS IS THE LOG:

(VoiceChat) Settings loaded from local storage
Resetting voice chat state and initiating to room 50761176
(VoiceChat) Call to room 50761176 now initating getUserMedia/WebRTC
(VoiceChat) Audio Worklets supported - high performance mic noisegate in use!
(VoiceChat) NoiseGate setup: {"attack":0.800000011920929,"release":0.05999999865889549,"threshold":-36,"bufferSize":128,"sampleRate":48000}
(WebRTC) OnCreateOfferSuccess
(VoiceChat) Inputs: 1 channels: 2 samples: 128
(VoiceChat) Outputs: 1 channels: 2 samples: 128
(VoiceChat) Noise gate had to re-initialize due to parameters changing
(VoiceChat) Mic input now above threshold.
(WebRTC) OnSignalingStateChange: have-local-offer
(WebRTC) Offer (Local Description): {"type":"offer","sdp":"v=0\r\no=- 7784764103606128707 2 IN IP4 127.0.0.1\r\ns=-\r\nt=0 0\r\na=group:BUNDLE audio\r\na=msid-semantic: WMS 92044a13-968d-4d8b-ae38-24b77b75033f\r\nm=audio 9 UDP/TLS/RTP/SAVPF 111 103 104 9 0 8 106 105 13 110 112 113 126\r\nc=IN IP4 0.0.0.0\r\na=rtcp:9 IN IP4 0.0.0.0\r\na=ice-ufrag:X2Oz\r\na=ice-pwd:lk6yYj859J7zdp9nqfHDutZ8\r\na=ice-options:trickle\r\na=fingerprint:sha-256 E3:13:6E:1D:A4:3E:9A:F1:59:93:73:53:15:1E:F4:72:52:A1:48:AA:E7:E5:5D:EA:31:D1:D5:34:EE:AB:99:5D\r\na=setup:actpass\r\na=mid:audio\r\na=extmap:1 urn:ietf:params:rtp-hdrext:ssrc-audio-level\r\na=extmap:2 http://www.webrtc.org/experiments/rtp-hdrext/abs-send-time/r/na=extmap:3 http://www.ietf.org/id/draft-holmer-rmcat-transport-wide-cc-extensions-01/r/na=sendrecv/r/na=rtcp-mux/r/na=rtpmap:111 opus/48000/2\r\na=rtcp-fb:111 transport-cc\r\na=fmtp:111 minptime=10;useinbandfec=1;usedtx=1\r\na=rtpmap:103 ISAC/16000\r\na=rtpmap:104 ISAC/32000\r\na=rtpmap:9 G722/8000\r\na=rtpmap:0 PCMU/8000\r\na=rtpmap:8 PCMA/8000\r\na=rtpmap:106 CN/32000\r\na=rtpmap:105 CN/16000\r\na=rtpmap:13 CN/8000\r\na=rtpmap:110 telephone-event/48000\r\na=rtpmap:112 telephone-event/32000\r\na=rtpmap:113 telephone-event/16000\r\na=rtpmap:126 telephone-event/8000\r\na=ssrc:2822231706 cname:12Qg3IJPNigLCdR8\r\na=ssrc:2822231706 msid:92044a13-968d-4d8b-ae38-24b77b75033f 00f435bd-433a-466b-b7b6-c5caed09bc61\r\na=ssrc:2822231706 mslabel:92044a13-968d-4d8b-ae38-24b77b75033f\r\na=ssrc:2822231706 label:00f435bd-433a-466b-b7b6-c5caed09bc61\r\n"}
(ICE) OnIceGatheringStateChange: gathering
(ICE) Local candidate: {"candidate":"candidate:1178812653 1 udp 2113937151 a55fb8fc-bec7-4f9f-8673-e51807cf1804.local 63547 typ host generation 0 ufrag X2Oz network-cost 999","sdpMid":"audio","sdpMLineIndex":0}
(ICE) OnIceGatheringStateChange: complete
(ICE) Local candidate: null
(WebRTC) Got failure (2) response from InitiateWebRTCConnection
(VoiceChat) Retrying InitiateVoiceChat in 250 milliseconds...
(WebRTC) Mic Stream went inactive: inactive
Resetting voice chat state and initiating to room 50761176
(VoiceChat) Call to room 50761176 now initating getUserMedia/WebRTC
(VoiceChat) Audio Worklets supported - high performance mic noisegate in use!
(VoiceChat) NoiseGate setup: {"attack":0.800000011920929,"release":0.05999999865889549,"threshold":-36,"bufferSize":128,"sampleRate":48000}
(WebRTC) OnCreateOfferSuccess
(VoiceChat) Inputs: 1 channels: 2 samples: 128
(VoiceChat) Outputs: 1 channels: 2 samples: 128
(VoiceChat) Noise gate had to re-initialize due to parameters changing
(VoiceChat) Mic input now above threshold.
(WebRTC) OnSignalingStateChange: have-local-offer
(WebRTC) Offer (Local Description): {"type":"offer","sdp":"v=0\r\no=- 8618223801692784486 2 IN IP4 127.0.0.1\r\ns=-\r\nt=0 0\r\na=group:BUNDLE audio\r\na=msid-semantic: WMS 174c5f06-ca74-4fd9-916c-75687a9143ba\r\nm=audio 9 UDP/TLS/RTP/SAVPF 111 103 104 9 0 8 106 105 13 110 112 113 126\r\nc=IN IP4 0.0.0.0\r\na=rtcp:9 IN IP4 0.0.0.0\r\na=ice-ufrag:aD69\r\na=ice-pwd:xHYt/Yo96td6bBQ04DZByf1m\r\na=ice-options:trickle\r\na=fingerprint:sha-256 66:88:26:D6:CE:16:53:E5:86:BF:D8:C6:B0:35:4C:9E:2A:DB:3B:07:1F:4F:59:E3:AF:5F:B4:13:01:ED:32:22\r\na=setup:actpass\r\na=mid:audio\r\na=extmap:1 urn:ietf:params:rtp-hdrext:ssrc-audio-level\r\na=extmap:2 http://www.webrtc.org/experiments/rtp-hdrext/abs-send-time/r/na=extmap:3 http://www.ietf.org/id/draft-holmer-rmcat-transport-wide-cc-extensions-01/r/na=sendrecv/r/na=rtcp-mux/r/na=rtpmap:111 opus/48000/2\r\na=rtcp-fb:111 transport-cc\r\na=fmtp:111 minptime=10;useinbandfec=1;usedtx=1\r\na=rtpmap:103 ISAC/16000\r\na=rtpmap:104 ISAC/32000\r\na=rtpmap:9 G722/8000\r\na=rtpmap:0 PCMU/8000\r\na=rtpmap:8 PCMA/8000\r\na=rtpmap:106 CN/32000\r\na=rtpmap:105 CN/16000\r\na=rtpmap:13 CN/8000\r\na=rtpmap:110 telephone-event/48000\r\na=rtpmap:112 telephone-event/32000\r\na=rtpmap:113 telephone-event/16000\r\na=rtpmap:126 telephone-event/8000\r\na=ssrc:4253539968 cname:Q3I3KtwtU6Vi84Bo\r\na=ssrc:4253539968 msid:174c5f06-ca74-4fd9-916c-75687a9143ba c2acd138-3572-461f-a509-8cb20eb8b4b7\r\na=ssrc:4253539968 mslabel:174c5f06-ca74-4fd9-916c-75687a9143ba\r\na=ssrc:4253539968 label:c2acd138-3572-461f-a509-8cb20eb8b4b7\r\n"}
(ICE) OnIceGatheringStateChange: gathering
(ICE) Local candidate: {"candidate":"candidate:1178812653 1 udp 2113937151 a55fb8fc-bec7-4f9f-8673-e51807cf1804.local 63550 typ host generation 0 ufrag aD69 network-cost 999","sdpMid":"audio","sdpMLineIndex":0}
(ICE) OnIceGatheringStateChange: complete
(ICE) Local candidate: null
(WebRTC) Got failure (2) response from InitiateWebRTCConnection
(VoiceChat) Retrying InitiateVoiceChat in 1000 milliseconds...
(WebRTC) Mic Stream went inactive: inactive
Resetting voice chat state and initiating to room 50761176
(VoiceChat) Call to room 50761176 now initating getUserMedia/WebRTC
(VoiceChat) Audio Worklets supported - high performance mic noisegate in use!
(WebRTC) OnCreateOfferSuccess
(WebRTC) OnSignalingStateChange: have-local-offer
(WebRTC) Offer (Local Description): {"type":"offer","sdp":"v=0\r\no=- 7617891065321909829 2 IN IP4 127.0.0.1\r\ns=-\r\nt=0 0\r\na=group:BUNDLE audio\r\na=msid-semantic: WMS 0523dddc-470c-42fc-8dd2-fb7bf915ddfa\r\nm=audio 9 UDP/TLS/RTP/SAVPF 111 103 104 9 0 8 106 105 13 110 112 113 126\r\nc=IN IP4 0.0.0.0\r\na=rtcp:9 IN IP4 0.0.0.0\r\na=ice-ufrag:YO9g\r\na=ice-pwd:/OY3imNBGKDgKfd7tZzyXzAK\r\na=ice-options:trickle\r\na=fingerprint:sha-256 04:75:C5:FA:4A:14:3A:51:5A:FE:30:6B:64:D2:7F:C0:85:0B:C5:14:A3:6E:46:F0:DA:F1:0F:B9:F2:97:97:65\r\na=setup:actpass\r\na=mid:audio\r\na=extmap:1 urn:ietf:params:rtp-hdrext:ssrc-audio-level\r\na=extmap:2 http://www.webrtc.org/experiments/rtp-hdrext/abs-send-time/r/na=extmap:3 http://www.ietf.org/id/draft-holmer-rmcat-transport-wide-cc-extensions-01/r/na=sendrecv/r/na=rtcp-mux/r/na=rtpmap:111 opus/48000/2\r\na=rtcp-fb:111 transport-cc\r\na=fmtp:111 minptime=10;useinbandfec=1;usedtx=1\r\na=rtpmap:103 ISAC/16000\r\na=rtpmap:104 ISAC/32000\r\na=rtpmap:9 G722/8000\r\na=rtpmap:0 PCMU/8000\r\na=rtpmap:8 PCMA/8000\r\na=rtpmap:106 CN/32000\r\na=rtpmap:105 CN/16000\r\na=rtpmap:13 CN/8000\r\na=rtpmap:110 telephone-event/48000\r\na=rtpmap:112 telephone-event/32000\r\na=rtpmap:113 telephone-event/16000\r\na=rtpmap:126 telephone-event/8000\r\na=ssrc:3725318162 cname:kl7/OxpDf1x4t1Q1\r\na=ssrc:3725318162 msid:0523dddc-470c-42fc-8dd2-fb7bf915ddfa 22ee6dee-01c9-49c3-a767-dcc64f6458c4\r\na=ssrc:3725318162 mslabel:0523dddc-470c-42fc-8dd2-fb7bf915ddfa\r\na=ssrc:3725318162 label:22ee6dee-01c9-49c3-a767-dcc64f6458c4\r\n"}
(ICE) OnIceGatheringStateChange: gathering
(VoiceChat) NoiseGate setup: {"attack":0.800000011920929,"release":0.05999999865889549,"threshold":-36,"bufferSize":128,"sampleRate":48000}
(VoiceChat) Inputs: 1 channels: 2 samples: 128
(VoiceChat) Outputs: 1 channels: 2 samples: 128
(VoiceChat) Noise gate had to re-initialize due to parameters changing
(VoiceChat) Mic input now above threshold.
(ICE) Local candidate: {"candidate":"candidate:1178812653 1 udp 2113937151 a55fb8fc-bec7-4f9f-8673-e51807cf1804.local 63553 typ host generation 0 ufrag YO9g network-cost 999","sdpMid":"audio","sdpMLineIndex":0}
(ICE) OnIceGatheringStateChange: complete
(ICE) Local candidate: null
(WebRTC) Got failure (2) response from InitiateWebRTCConnection
(VoiceChat) Retrying InitiateVoiceChat in 1000 milliseconds...
(WebRTC) Mic Stream went inactive: inactive
(VoiceChat) Left chat room (50761176) voice chat

[DirtyTiki]

same along with MANY others.

[Kyrocera]

I have been having this problem for the past 2 days with no luck.

Installed beta version etc... with no luck.

[Bluerry]

Originally posted by Tekstorn:

That's what those answered me. support steam again on this issue

"Hello!

We are sorry for the long wait.

Due to the wide variety of microphone and headset configurations, we are unable to provide support for specific device or voice chat troubleshooting. Microphone problems can be caused by operating system settings, in-game settings, or custom configuration for the affected game.

Please refer to Voice Chat Connection and Quality Issues article for information. You can also try to find a solution to the problem in our forums.

Unfortunately, due to the large number of possible causes of microphone and voice chat issues, providing more accurate instructions remotely is not possible. We regret that we cannot provide a more adequate solution in this case.

Best Regards,
Carmen "

They do not want to admit that this is the case in the Steam client itself.

this is so annoying I also sent a message to steam support i hope they don't answer me like this

[eizo]

Hi guys, got the same issue for 2 days now. Interesting to see that there's other people with the same experience and still it seems like Steam tries to avoid the situation. Support also told me to post here or "ask a local PC specialist" for help...great advice, thanks!

All other software (TS, Discord) works properly and when logging into my steam account on other PCs (where there's no problem with friends' accounts) I got the same problem. Therefore it is obvious that it is bound to my steam account.

[Pancakes]

It seems to be funny that steam support is amazing at providing a very canned response to everyone’s complaint and missing what was specifically said in the messages. Is team support a bot?

You would think if it wasn’t they would have seen the details on using the exact same pc, headset, and steam client that one profile works and the other doesn’t.

Maybe some customer service tips for them would be reading the complaint and fully understanding the issue before giving the canned response. I understand there are lots of things out of their control and saying ya we are aware there is some bug/issues happening with it and working towards the resolution would prevent a majority of individuals frustrations

[[OFc] Capt Soapy]

Same issue for me.. not my setup as headset and mic works in everything but steam chat