Voice chat doesn't work

[coth]

Using latest beta on one side and stable on another. Both can see their microphone working. But can't hear each other. Is it broken or what?

[Sev501]

Been having the problem for some months now, beta channel user here

[coth]

And i'll add. Voice call gets connected successully. So it's not closed ports issues.

[austinp_valve]

What model of router you have? I was having the same issue when trying to chat with my brother and it turned out that whenever we started trying to send voice packets back and forth his modem was dropping them. The network settings all looked correct though. He was able to resolve the issue by replacing the modem. The modem that had the issue was a Ubee UBC1301

[Sev501]

Originally posted by austinp_valve:

What model of router you have? I was having the same issue when trying to chat with my brother and it turned out that whenever we started trying to send voice packets back and forth his modem was dropping them. The network settings all looked correct though. He was able to resolve the issue by replacing the modem. The modem that had the issue was a Ubee UBC1301

Is there a way to see if my modem or network is dropping packets?
Thanks

[lntrepidlyshaobing]

wty?
..........................

[coth]

Originally posted by austinp_valve:

What model of router you have? I was having the same issue when trying to chat with my brother and it turned out that whenever we started trying to send voice packets back and forth his modem was dropping them. The network settings all looked correct though. He was able to resolve the issue by replacing the modem. The modem that had the issue was a Ubee UBC1301

We have both MGTS, which is largest ISP in Moscow region, which is largest city in Europe. It's GPON, so it's impossible to switch to own modem. On one side it was either Sercomm RV6699 v2 or v3, on my side it is Sercomm RV6699 v4. UPnP is working. No problems in other apps, games and torrents.

But, I also have Beeline, which is second ISP in Moscow, connected via Keenetic Giga II router. And I did try connecting and establishing call via Beeline. Result was same. Call gets established, but no sound on both sides, yet both can see their mic working.

[austinp_valve]

Can you try to call another friend who has successfully called other users with Steam voice chat? It's possible that your friend has an issues with his settings since both sides need to have it working for the call to be successful. If you're already getting to the point of the call connecting then I think you have all the required ports open but you could double check that 27014-27030 are open. The other setting that I don't see on the support docs is an MTU of >= 1500.

The logs looked like this where connected to each other and on each end sending seemed fine but no voice data packets ever were received on the other side:

(VoiceChat) Mic input now above threshold.
-----------------------------------------------------------
 Voice Report: Mon, 27 Apr 2020 22:10:15 GMT
-----------------------------------------------------------
(WebRTC) (Sender SSRC)                            Audio Packets Sent   Connection State     Writable             Track State          Round Trip MS        Transport Bytes Sent     Transport Bytes Received
(WebRTC) 3386770091                               0                    succeeded            writable             active               29                   1395                     0                      
-----------------------------------------------------------
(WebRTC) (Receiving)                              Packets Received     Est. Delay MS        Packets Lost         Last Jitter MS       Jitter Buffer MS     Decoding Successes   Decoding Errors    
-----------------------------------------------------------
(VoiceChat) Mic input below threshold, cutting output.
-----------------------------------------------------------
 Voice Report: Mon, 27 Apr 2020 22:10:25 GMT
-----------------------------------------------------------
(WebRTC) (Sender SSRC)                            Audio Packets Sent   Connection State     Writable             Track State          Round Trip MS        Transport Bytes Sent     Transport Bytes Received
(WebRTC) 3386770091                               0                    succeeded            writable             active               37                   1550                     0                      
-----------------------------------------------------------
(WebRTC) (Receiving)                              Packets Received     Est. Delay MS        Packets Lost         Last Jitter MS       Jitter Buffer MS     Decoding Successes   Decoding Errors    
-----------------------------------------------------------
-----------------------------------------------------------
 Voice Report: Mon, 27 Apr 2020 22:10:35 GMT
-----------------------------------------------------------
(WebRTC) (Sender SSRC)                            Audio Packets Sent   Connection State     Writable             Track State          Round Trip MS        Transport Bytes Sent     Transport Bytes Received
(WebRTC) 3386770091                               0                    succeeded            writable             active               25                   1550                     0                      
-----------------------------------------------------------
(WebRTC) (Receiving)                              Packets Received     Est. Delay MS        Packets Lost         Last Jitter MS       Jitter Buffer MS     Decoding Successes   Decoding Errors    
-----------------------------------------------------------
-----------------------------------------------------------
 Voice Report: Mon, 27 Apr 2020 22:10:45 GMT
-----------------------------------------------------------
(WebRTC) (Sender SSRC)                            Audio Packets Sent   Connection State     Writable             Track State          Round Trip MS        Transport Bytes Sent     Transport Bytes Received
(WebRTC) 3386770091                               0                    succeeded            writable             active               26                   1550                     0                      
-----------------------------------------------------------
(WebRTC) (Receiving)                              Packets Received     Est. Delay MS        Packets Lost         Last Jitter MS       Jitter Buffer MS     Decoding Successes   Decoding Errors    
-----------------------------------------------------------
-----------------------------------------------------------
 Voice Report: Mon, 27 Apr 2020 22:10:55 GMT
-----------------------------------------------------------
(WebRTC) (Sender SSRC)                            Audio Packets Sent   Connection State     Writable             Track State          Round Trip MS        Transport Bytes Sent     Transport Bytes Received
(WebRTC) 3386770091                               0                    succeeded            writable             active               27                   1705                     0                      
-----------------------------------------------------------
(WebRTC) (Receiving)                              Packets Received     Est. Delay MS        Packets Lost         Last Jitter MS       Jitter Buffer MS     Decoding Successes   Decoding Errors    
-----------------------------------------------------------

[coth]

Not in coming weeks, as people i can left the city to summer houses during lockdown.

MTU on MGTS is 1400, on Beeline is 1500.

[Mue steaua]

nice

[austinp_valve]

Have you tried using Steam Remote Play Together with a friend or used remote play to stream to your phone?

[coth]

Just a plain call from chat.
But i did try Steam Link few weeks ago and Moonlight few years ago.

Just tried Steam Link via LTE, i.e. phone via LTE to PC via MGTS. It's working, including sound.

[austinp_valve]

Can you also try watching a friend's broadcast?

[i-W.C_TwiLiGht]

Joining the problem. Same with MGTS with same results.

[BloNiX]

I think I have the same problem.

Steam system sounds are still running, but when the voice chat beggins no one can hear me and i cant hear anyone... it's frustrating...
I've try opening ports, creating an exception on the antivirus and nothing. other software like skype works fine.

[coth]

Originally posted by austinp_valve:

Can you also try watching a friend's broadcast?

Didn't try broadcast, but dedicated CS server works fine. At least on Beeline. Didn't try MGTS. Beeline has opened ports 21, 22, 110 and 1025-65535 opened by default. There is a way to switch off protection and open all ports, but it's clearly not the case. I also lowered MTU to 1496. Still no lack.