Steam Mobile Auntenthicator sending a wrong SMS code !!!

[Viriato]

Lately iv'e been trying to add the mobile steam guard, i did everything correct but when it sends the SMS code to confirm that i want to activate it, it says that the code is incorrect ! It ALWAYS says that it's incorrect. I can't fix it and i really really really need to enable it. Please !!

[Viriato]

Първоначално публикувано от Sektion8:

Thanks Vozone. Your solution fixes this "bug" they won't talk about. If only Steam were bright enough to say/do something about it... long-time customers wouldn't be ripping their hair out.

Sucks for my family, as we like to have our phones a few minutes fast.

No problem, it was a pleasure to help ! :)

[Kliwir]

i got the same prob too
can anyone help me ?

[.~[YoPie]]

Първоначално публикувано от Teutep:

Does it say incorrect only on the phone, or also when you enter the code from the SMS on the desktop client / website itself? https://store.steampowered.com/phone/manage

Sir, ive tried what u said and still it send wrong sms. and i cannot click on the "Verify Button" on the link u rovided. How? when i point the cursor on the button it says "you just have recently verified ur phone no. as a result you cannot verify again this time" but i have not been able to verify it cause it always sends the wrong sms.. pls help

[Tev]

Първоначално публикувано от ▪▪.FabuLous!-:

Първоначално публикувано от Teutep:

Does it say incorrect only on the phone, or also when you enter the code from the SMS on the desktop client / website itself? https://store.steampowered.com/phone/manage

Sir, ive tried what u said and still it send wrong sms. and i cannot click on the "Verify Button" on the link u rovided. How? when i point the cursor on the button it says "you just have recently verified ur phone no. as a result you cannot verify again this time" but i have not been able to verify it cause it always sends the wrong sms.. pls help

As Vozone said earlier in this thread, try checking your phone's time and timezone are both set correctly.

Set the time fetching to be automatic, then reboot your phone.

[Viriato]

Първоначално публикувано от Vozone:

Първоначално публикувано от Vozone:

My SteamGuard Codes Don't Work?!?!
The authenticator user your phone's time in order to generate the codes. If the time is off on your phone, then the app will generate the wrong code and it wont work.

Check that your phone time is properly synced, then try a new code.

Try this !

[hvala ti Nado, iz sela Dvorište]

VOZONE THANKY YOU I LOVE YOUUUUUUUUUUUUUUU

[axyzs twitch.ru]

Първоначално публикувано от Ninja Bunny:

My SteamGuard Codes Don't Work?!?!
The authenticator user your phone's time in order to generate the codes. If the time is off on your phone, then the app will generate the wrong code and it wont work.

Check that your phone time is properly synced, then try a new code.

THANK YOU!

[always Radke]

https://www.youtube.com/watch?v=cG_dJfcgduU
here's the solution

[Rucklels]

the first link helped me i deleted my phone and re-did it all on the browser :D

[Quasimoto]

turns out my phone's time was out by daylight savings rip

[chiken]

https://www.youtube.com/watch?v=cG_dJfcgduU
It's something with ur timezone

[Kerrazy]

This also happens to me, can anyone please help me? I want to remove my old number to a new number and it always say Bad SMS code please try again later.

[Tev]

Първоначално публикувано от drnk.I@N:

This also happens to me, can anyone please help me? I want to remove my old number to a new number and it always say Bad SMS code please try again later.

Ensure your phone's time, date and timezone are correct, are set to update automatically and try to restart your phone.

If you're trying to remove the phone number on your phone's browser, that should be all there's to it. If you're trying to do it on your computer, ensure the former rules apply to your PC too.

You can re-synchronize your PC's time by opening services.msc, activating Windows Time
Opening up cmd.exe with elevated priviledges and typing in w32tm /resync

[flahsbang gernaed]

I am not getting an email

Първоначално публикувано от Teutep:

There's an option to confirm your Steam Mobile Guard authenticator using your e-mail.

Unless that's been removed.

I wont get the email or the sms code. Help!! Im trying to get rid of old phone number and replace with my new one. please help me!

[Tev]

Първоначално публикувано от julkan | kickback.com:

I am not getting an email

Първоначално публикувано от Teutep:

There's an option to confirm your Steam Mobile Guard authenticator using your e-mail.

Unless that's been removed.

I wont get the email or the sms code. Help!! Im trying to get rid of old phone number and replace with my new one. please help me!

Because my post is from 2015 and is under a completely different context. Mine referred to the authenticator's registration process.

Back then[web.archive.org] it was like this: http://i.imgur.com/Y4t1jYQ.jpg

I wasn't talking about the phone number removal there. No one was.

Go here: https://store.steampowered.com/phone/edit

• Via SMS
  

  Can you receive SMS texts to both the old and new phone numbers?
  To change your number, you'll verify both numbers via SMS.

  Yes, I have the old phone number
  
  
• Via Mobile Auth
  

  Do you have access to your Mobile Authenticator?

  Yes, use my authenticator
  
  
• None of the Above
  

  If you cannot verify using an option above, we can help you remove your old phone number. You will be able to register a new number after your old phone number has been removed.

  Remove my old phone number
  1. Given you have applicable proof of ownership, you could try to remove the phone number via the confirmation code you get to your e-mail. The process is similar-ish to this: Video version is initiated here. https://youtu.be/h6NHrhvCLpg
     If you cannot see the text. Click the YouTube watermark on the bottom right.
     
     1. Remove my phone number
        
     2. I no longer have access to my Mobile Authenticator
        
     3. Email an account recovery code to x@y.z
        
     4. Continue
        

        Having trouble receiving an Account Recovery code?
        It could take up to 5 minutes for an Account Recovery code to be delivered.

     5. etc... If it tosses you to the wrong removal (i.e. SGMA removal) for some reason instead of the phone number removal, click [Choose what to reset] from the top.
  2. If you repeat enough, you'll get to the Steam Support contacting form.[/olist][/list][/list][/list]
     
     Alternatively you can contact your mobile phone carrier and request a new SIM-card with the old number (even if for temporarily.)