Any ideas why steamxbox.sys causes BSOD?

[Niko]

I'm on latest Steam Client Beta. Running Windows 10. Here's the BSOD [imgur.com].

[Crashed]

Can you upload a minidump via Steam Support? All this proves is that steamxbox.sys was at the top of the stack when Windows crashed; a minidump may indicate something like a conflict with another driver or at the very least the address where the driver crashed.

[Crashed]

P.S. I've never seen a mouse cursor on a BSOD; curious what your GPU is, or if the BSOD occurred within a VM.

[Niko]

Originally posted by Crashed:

P.S. I've never seen a mouse cursor on a BSOD; curious what your GPU is, or if the BSOD occurred within a VM.

RX 570, not in a VM

[Niko]

Originally posted by Crashed:

Can you upload a minidump via Steam Support?

I'm stoopid, how do I do that?

[Crashed]

Originally posted by Fander:

Originally posted by Crashed:

Can you upload a minidump via Steam Support?

I'm stoopid, how do I do that?

After the most recent BSOD, there should be a folder in C:\Windows called Minidump, only accessible to administrators. The most recent file there will contain partial memory contents, around the addresses where the driver that crashed was operating, as well as the full parameters of the STOP code. If Valve knows what they are doing they should be maintaining a .pdb file that corresponds to the .sys capable of referencing the memory addresses to their source code.

[Niko]

Steam support sent me to Microsoft Support, can't even be bothered to contact them. Just gonna uninstall extended Xbox driver from Steam, since the issue occurred only after I installed the driver.

[Crashed]

Originally posted by Fander:

Steam support sent me to Microsoft Support, can't even be bothered to contact them. Just gonna uninstall extended Xbox driver from Steam, since the issue occurred only after I installed the driver.

If the driver was provided by Valve then they should be responsible.

[Niko]

Originally posted by Crashed:

Originally posted by Fander:

Steam support sent me to Microsoft Support, can't even be bothered to contact them. Just gonna uninstall extended Xbox driver from Steam, since the issue occurred only after I installed the driver.

If the driver was provided by Valve then they should be responsible.

that's what i thought too

[Crashed]

Originally posted by Fander:

Originally posted by Crashed:

If the driver was provided by Valve then they should be responsible.

that's what i thought too

You are running a supported release version of Windows 10, correct, and not either an outdated build or an Insider build?

I do believe the minidump file is tagged with the Windows build number that the crash occurred on. It is tagged with signatures of all loaded modules (i.e. .exe, .sys, .dll, etc.) so it can find the symbols for official Microsoft modules on the Microsoft Symbol Server, to better analyze the stack trace.

[Niko]

Originally posted by Crashed:

Originally posted by Fander:

that's what i thought too

You are running a supported release version of Windows 10, correct, and not either an outdated build or an Insider build?

I do believe the minidump file is tagged with the Windows build number that the crash occurred on. It is tagged with signatures of all loaded modules (i.e. .exe, .sys, .dll, etc.) so it can find the symbols for official Microsoft modules on the Microsoft Symbol Server, to better analyze the stack trace.

I'm not that technical and didn't get most of the last paragraph of your post. I was and still am running a fully up to date Windows 10 install (not an insider build, since they have proven to be way to unstable for my usage).

[austinp_valve]

We are going to ship an update today with an update to the driver to fix some crashes. Please let us know if you continue to get crashes after installing the update. If it still crashes please send the dumps to [e-mail]

[Crashed]

Originally posted by austinp_valve:

We are going to ship an update today with an update to the driver to fix some crashes. Please let us know if you continue to get crashes after installing the update. If it still crashes please send the dumps to [e-mail]

Also, please make sure when someone contacts Steam Support about a steamxbox.sys (or any other Valve supplied driver) error, that you don't redirect users to Microsoft, but instead ask for the minidump file.

EDIT: Just noticed you gave an email to send minidumps to.
That said, to ensure your system is ready to save minidumps, press Windows+R and enter sysdm.cpl
In the "System Properties" control panel go to the Advanced tab and select Settings... under Startup and Recovery. Make sure either Small Memory Dump or Automatic Memory Dump is selected.

Check in the C:\Windows\minidump folder after a system crash (make sure to let the BSOD fully collect data before rebooting).

[Niko]

Originally posted by Crashed:

EDIT: Just noticed you gave an email to send minidumps to.
That said, to ensure your system is ready to save minidumps, press Windows+R and enter sysdm.cpl
In the "System Properties" control panel go to the Advanced tab and select Settings... under Startup and Recovery. Make sure either Small Memory Dump or Automatic Memory Dump is selected.

Check in the C:\Windows\minidump folder after a system crash (make sure to let the BSOD fully collect data before rebooting).

Thanks. I checked and it already was set to "Automatic Memory Dump". Well, time to install the new driver once again!

[Niko]

Originally posted by austinp_valve:

We are going to ship an update today with an update to the driver to fix some crashes. Please let us know if you continue to get crashes after installing the update. If it still crashes please send the dumps to [e-mail]

👍

[austinp_valve]

Just to confirm - thumbs up emoji means no more crashes?