STEAM GROUP
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STEAM GROUP
Steam Client Beta SteamBeta
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January 8, 2013
Strahl Dec 15, 2016 @ 4:07am
Steam Account self-lock without mobile authenticator
So the case is I've factory reset my phone forgot to turn off mobile authenticator then logging in my account but the mobile authenticator is on my way for logging in and I can't unlock my account so I tried this self-lock option it get worse than I expected. I don't know my code and the recovery code it's like in an endless loop but then I've remember that I wrote my recovery code but it isn't helping because of the mobile authenticator blocking the account even if I insert my recovery code the message was "sorry this account is on lock please contact the steam support for your log in request"
I've waited just one week to recover my account and the time interval for a steam staff to reply to your ticket (request message) is just two days so don't lose hope for having a long reply for your 'mistaken self-lock account'
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Showing 1-2 of 2 comments
Strahl Dec 15, 2016 @ 4:08am 
Good lord Gaben answer my prayers and thanks to his angel staffs <3 good work guys and Thank you
Tev Dec 15, 2016 @ 4:23am 
Yeah, you should've used the written recovery code, or your SMS code before self-locking yourself out. https://help.steampowered.com/en/wizard/HelpWithLoginInfo?lost=8&issueid=402

So, what - did you contact Steam Support already? Did you give this a look?
https://support.steampowered.com/kb_article.php?ref=6416-FHVM-3982
How do I unlock my account?
If you believe your account is secure, you can use the "unlock my account link" from your self-lock confirmation email to initiate the unlock process.
When locking an account, please ensure that you write down the provided unlock code. Once the account has been secured, this code can be used to remove the restrictions.
Last edited by Tev; Dec 15, 2016 @ 4:23am
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Date Posted: Dec 15, 2016 @ 4:07am
Posts: 2