Xbox Elite Series 2 (FW 5.13.3143.0) and paddles mapping

[Monochromatic Soul]

Hello!

I have Xbox Elite Wireless Controller Series 2 and I'm using extended feature support for xbox controllers in Steam. It used to work perfectly fine, but just a few days ago I got a firmware update for the controller - it's version 5.13.3143.0 and now paddle mapping doesn't work anymore. If I try to use paddles when no profile is selected on the controller (i.e. default profile), it seems like there is no input from paddles whatsoever. If I switch to any of the profiles, the paddles just work as XABY duplicates.

I'm not sure if that's an issue with the firmware, or if Steam's driver just doesn't support the new firmware.
It is reproducible both with the stable version of the client and with the latest beta.

I created a support ticket: HT-6N8G-P86N-PD6G , but was asked to write a message here, so here it is.

Thank you!

[splitsticks]

I think Microsoft broke the paddles in their latest update, seeing a lot of these posts lately. If anyone has working, remappable paddles, please chime in and help.

Can you check the controller's inputs and see if the paddles are even working? On my PC I can test all of the controller buttons in Control Panel-Devices and Printers-Right click the controller icon-game controller settings-properties. In default mode, every button lights up except for the paddles which don't light up at all. They're just totally disabled in default mode. If I rebind them using an Xbox Accessories profile then the paddles just emulate another button. The paddle buttons never light up, they're just straight up disabled.

So whatever Microsoft did, it completely disabled the paddles when using the default profile, so the paddle inputs are totally inaccessible by any other software, and inaccessible to steam's controller configurations.

[Monochromatic Soul]

Ah, I see, that was my guess as well. Worst part is that it looks like there's no way to downgrade controller's firmware from PC, you can only do that with an Xbox 😕

[Deus_0101]

I upgraded to windows 11 and have this issue. i did not update the firmware.

[Ember]

Just found out how to revert to 4.8.1908.0 on pc (and have paddles work) - I tried this on windows 11 but I think it works all across.

Open xbox accessories app, then hit windows + R (run) and input this command:
xboxaccessories:\\firmwareupdate?legacyDowngrade=true

It should then give you option to revert.

[Monochromatic Soul]

Killer Bee の投稿を引用：

Just found out how to revert to 4.8.1908.0 on pc (and have paddles work) - I tried this on windows 11 but I think it works all across.

Open xbox accessories app, then hit windows + R (run) and input this command:
xboxaccessories:\\firmwareupdate?legacyDowngrade=true

It should then give you option to revert.

Thanks a lot! That worked for me as well! It didn't work at first over wireless connection, but worked perfectly fine when I connected the controller with USB.

[Chimp_On_Stilts]

I am having this same problem. My best guess is that Microsoft made some change in their firmware that causes Steam's custom firmware (the "extended feature support" firmware) to work incorrectly.

I am still able to assign actions to the paddles in Steam's controller configurator. However, no matter what action I assign to the paddles, they will only reproduce the XABY face buttons on the controller.

I am sure I am using the default profile, the extended feature firmware is installed, etc. I have tried both wired and wireless.

Ideally, this will be fixed with no need to downgrade the controller's firmware version.

[Gibby]

Thanks for this thread. I just got my Elite 2 this morning and was worried this was a permanent issue because I found a few Reddit threads about it with no answers from 1+ years ago. Reverting worked perfectly!

[Evil Star]

Ugh yep. Same issue. All paddle settings fail. Downgrading. W/ microsoft products it's really hit or miss with updates. You usually need to find an update that is stable and just keep it as long as possible.

[profanicus]

Thank you so much for this thread. I just got an Elite 2 and was pulling my hair out over why the paddles didn't work in Steam. That, plus the official software only being able to assign existing buttons to the paddles, was making me regret the purchase a bit, even though the hardware itself is superb.

Please keep us informed here, I'd love to know if/when Valve fix the enhanced support so I can update the firmware again. :)

[Dino Girl]

Just wanted to say thank for this post! Just today I decided to try out the extended support with my Elite V2 and after assigning the paddles they weren't responding in game. After downgrading the firmware, they work perfectly.

I am on Windows 11 and tested the custom paddle settings in The Witcher 2.

By the way, is there an official FAQ or manual on Steam for the Xbox Extended Feature Support? I wasn't able to find anything.

EDIT: I would like to note that as mentioned above the firmware downgrade didn't work over the wireless connection, but wired worked fine.

[Seven Of Nine]

I'll not recommend it sadly, stick with the 4.8.1908.0 firmware while waiting for official statement.

[Monochromatic Soul]

AFAIK this is not something that could be fixed on Valve's end. Hopefully the next firmware version will have paddles working again with default mode, but so far there were no firmware updates.

[80TCS]

I'm sticking to the older version 4.8.1908.0 thanks to the link to the downgrading process, but it does bug me that now I see that stupid red "firmware is reverted" message in the Accessories app.. Not only that, but now my controller does not rumble as hard as it did previously in more subtle effects.. which was the one thing that set it apart from other controllers until the upgrade.

[Greensilver]

Does anybody have further tips on how to fix this? the downgrade option no longer works

[sepruecom]

It still works, you have to do the following:

- The XBox Accessories App has be open
- the Controller has to be connected via USB and be switched on
- You have to be within one of the config profiles
- then you press Win-R and enter the command
- you will have to acknowledge that going back to an old firmware version is a bad idea two or three times (in other words click "OK" on the prompts that come up)
- The controller will then start to go back an older firmware version (since I just got the device, the one I bought it with).