[SOLVED] Black screen on my Steam browser

[76561198072325646]

When I open steam, the store page load and when the loading it is finished nothing appears just a black screen (failed without error message)

My Computer

Intel(R) Core(TM) I7 2600K CPU @ 3.40GHz
Gigabyte (Sandy-Bridge) | GA-Z68MA-D2H-B3
SATA 3.0 HDD 4TB 7200RPM
Gigabyte Nvidia GeForce GTX 680 OC 2GB GDDR5 256-bit
Corsair 650W | 650TXV2
Aerocool X-Warrior Black edition Red light
Corsair: (2x)4GB DDR3 1333MHz

Steam Client Beta Version

None (I disable the Client Beta but the issue still persists)

Info

My antivirus is Malwarebytes
My OS is Windows 7 Ultimate
I really don't know how i get this issue, but i have more friends with exactly same problem
At the moment, i'm not using Steam Skins/Themes (ex: Metro for Steam)

All i tried

• Disable my antivirus and my Windows firewall
  
• Disable the Steam Client Beta
  
• Disable Background Applications
  
• Clean all htmlcache -folder
  
• Clean all cookies of Steam Browser
  
• Flush my Steam application files
  
• Disabling Background Applications
  
• Remove completely the Steam and reinstall the program (radical solution but i still have the problem)
  
• Using a Firewall with Steam (Unable to load library Steam.dll)
  
• Refresh my Steam Files

[Bumbefly (we/All)]

See if this helps : Add the Steam adresses +
http://store.akamai.steamstatic.com to your (antivirus and) Firewall exceptions.

[76561198072325646]

UPDATE 20 Jan 2016
I Still have the problem, now i tried to ''Flush my Steam application files''

• Reset the Steam application's files to rule out a few potential causes of this issue
  
• Exit Steam
  
• Opened Internet Explorer, typed ''steam://flushconfig'' then press Enter
  
• When prompted by Steam to reset my configuration, clicked 'OK' to confirm
  
• Log in to Steam and re-test the issue

[76561198072325646]

Originally posted by Bumbefly Sony Test םו:

See if this helps : Add the Steam adresses +
http://store.akamai.steamstatic.com to your (antivirus and) Firewall exceptions.

I already tried to disable and reinstall my antivirus

[Bumbefly (we/All)]

"Disable and reinstall my antivirus" is not the same as "Add the Steam adresses +
http://store.akamai.steamstatic.com to your (antivirus and) Firewall exceptions.". Malwarebytes doesn't have a firewall does it? Firewall is more important in this suggestion then AV.

On the use of a Firewall Steam also offers this advise :
"Using a Firewall with Steam"
https://support.steampowered.com/kb_article.php?ref=2198-AGHC-7226

If that doesn't help, i am afraid you should try these possibilities :
"Nothing appears on the Storefront page"
https://support.steampowered.com/kb_article.php?ref=9988-YUSH-3643

[76561198072325646]

Originally posted by Bumbefly Sony Test םו:

"Disable and reinstall my antivirus" is not the same as "Add the Steam adresses +
http://store.akamai.steamstatic.com to your (antivirus and) Firewall exceptions.". Malwarebytes doesn't have a firewall does it? Firewall is more important in this suggestion then AV.

On the use of a Firewall Steam also offers this advise :
"Using a Firewall with Steam"
https://support.steampowered.com/kb_article.php?ref=2198-AGHC-7226

If that doesn't help, i am afraid you should try these possibilities :
"Nothing appears on the Storefront page"
https://support.steampowered.com/kb_article.php?ref=9988-YUSH-3643

Now i till try this ''Using a Firewall with Steam'' but i already tried the ''Nothing appears on the Storefront page''

[76561198072325646]

UPDATE 23/01/2016

The Steam Support finally replied my ticket and we found a solution:

1. Close Steam program and go to the C:\Program Files\Steam\(C:\ProgramFiles\Steam \) (this is the default folder for installation of Steam - if you put the program in another directory, you need to go to the correct folder)
   
2. Delete all files in the folder except:
   
   A \Steamapps\folder, the\userdata\folder and Steam.exe (This file is listed as an application and its icon Steam logo in black and white).
   
3. Restart your computer.
   
4. After that, run the Steam.exe from the installation folder and not from any existing shortcut.
   
5. With Steam running, see if you're still getting the same error.

I don't know how this worked, because i already tried to remove completely the Steam and reinstall the program.

[76561198072325646]

Originally posted by Bumbefly Sony Test םו:

"Disable and reinstall my antivirus" is not the same as "Add the Steam adresses +
http://store.akamai.steamstatic.com to your (antivirus and) Firewall exceptions.". Malwarebytes doesn't have a firewall does it? Firewall is more important in this suggestion then AV.

On the use of a Firewall Steam also offers this advise :
"Using a Firewall with Steam"
https://support.steampowered.com/kb_article.php?ref=2198-AGHC-7226

If that doesn't help, i am afraid you should try these possibilities :
"Nothing appears on the Storefront page"
https://support.steampowered.com/kb_article.php?ref=9988-YUSH-3643

Thanks very much for help me.

[76561198072325646]

That's all, when i restart my computer i just got the problem again, I'm done with Steam Browser.

[76561198072325646]

Originally posted by Corvo:

That's all, when i restart my computer i just got the problem again, I'm done with Steam Browser.

POSSIBLE FIX

1. Exit Steam
   
2. Run steam without admin (SOME GAMES MIGHT NOT WORK)
   
3. Restart your computer.
   
4. After that, run the Steam.exe from the installation folder and not from any existing shortcut.
   
5. With Steam running, see if you're still getting the same error.

[chadderson]

Doesn't work. Steam is no help at all, what the ♥♥♥♥.

[aLi112]

still no solution for this ? i've been having this problem for a long time but kept ignoring it until now

[vixstarr]

Originally posted by Corvo:

UPDATE 23/01/2016

The Steam Support finally replied my ticket and we found a solution:

1. Close Steam program and go to the C:\Program Files\Steam\(C:\ProgramFiles\Steam \) (this is the default folder for installation of Steam - if you put the program in another directory, you need to go to the correct folder)
   
2. Delete all files in the folder except:
   
   A \Steamapps\folder, the\userdata\folder and Steam.exe (This file is listed as an application and its icon Steam logo in black and white).
   
3. Restart your computer.
   
4. After that, run the Steam.exe from the installation folder and not from any existing shortcut.
   
5. With Steam running, see if you're still getting the same error.

I don't know how this worked, because i already tried to remove completely the Steam and reinstall the program.

This had worked for me. Thank you.

[rdeforest]

A few minutes ago I posted that this fixed the bug for me, but in fact it just reverted me back to the non-beta client. When I switched back to the families beta the problem (browser-based steam interfaces blank) returned.

[rdeforest]

I found an actual fix. I disabled "GPU accelerated rendering in web views" in the Interface part of Settings.

I've got a GeForce 4070, I'm on Linux kernel 6.1, and nVidia driver version 535.183.06 (the latest available for Debian Testing).

Since I think I'm pretty good at this Linux stuff (been using it for 30 years), I'm going to try to install the latest (stable) GPU driver version (550.107.02, released 2024-07-29). I'll update here with whatever results I get.

[rdeforest]

Problem seemed fixed by the driver update but came back after further seemingly unrelated activities. I'll update if I figure out anything new.

Would love to get some guidance from Valve on this, such as how to learn more about what Steam thinks it's trying to do but failing at (suppressed warnings and errors).