Audio not being send

[LostWolf]

ISSUE
I tried the new voice chat with a m8 and i can hear him clearly but for some reason he does not seem to recive my audion(no blue bars next to my image) while on my side it shows that i am speaking(the blue bar)

OS
Windows 10

STEPS
Start a call with frien or join voice room
talk

RESULTS
He doesnt seem to be able to hear me

EXPECTED
my audio being transmittet propperly

[snh]

Just a side note on this -- I've been to hell and back debugging Chrome WebRTC issues and eventually resolved my issue down to Chrome ignoring the systems configured default audio device and hand picking its own. Might be of some value checking which device Chrome has decided is its acceptable default and as far as I can recall, Steam's browser is built on top of a headless version of Chrome?

[jmccaskey]

Thank you to the several of you who sent logs. I didn't reply to everyone yet, but we are continuing to investigate and these logs are useful.

[jmccaskey]

Do people have any firewall software beyond Windows Firewall installed? Maybe stuff like Peer Block, etc? From the logs we have received it's appearing that everything is fine, except the actual voice packets you send just never reach our server. One possibility is your local firewall/network settings are preventing them. It's unusual though because the initial smaller connection packets are fine, and you receive traffic fine, you just can't seem to send the larger actual voice payload packets.

One thing to test may be to disable any extra firewall type software, and to ensure Steam.exe and steamwebhelper.exe are marked to allow all traffic in the Windows Firewall.

[Ace]

I completely deactivated windows firewall and every filter in my router; didnt change anything. Don't have any other fireware installed, be it soft- or hardware.

[švepsi]

Well i just did the same thing, disabled firewall, turned off windows defender, and nothing, But i did make it to work for one call yesterday, i did something in windows privacy settings but not really sure what. I will try some more things out i guess.

[jmccaskey]

švepsi eredeti hozzászólása:

Well i just did the same thing, disabled firewall, turned off windows defender, and nothing, But i did make it to work for one call yesterday, i did something in windows privacy settings but not really sure what. I will try some more things out i guess.

That's very interesting that it worked in one call yesterday, after changing some windows privacy settings. Let us know if you figure out what may have been related.

I have another question for everyone, can you go into the Sounds settings in the Windows Control Panel, go to the Recording tab. Find your microphone device in the list, right click, Properties. Then under the Advanced tab you should see "Default Format" with something like "2 channel, 16 bit, 44100 Hz (CD Quality)" except your values may be different. Can you post here what that setting says? I am wondering if there is an issue with certain input formats from some microphone devices.

[švepsi]

As the audio quality settings mine is "2 channel, 24 bit, 192000Hz(Studio Quality)", but i already tried every other setting and nothing helped, even reinstalled new drivers.

[jmccaskey]

švepsi eredeti hozzászólása:

As the audio quality settings mine is "2 channel, 24 bit, 192000Hz(Studio Quality)", but i already tried every other setting and nothing helped, even reinstalled new drivers.

Thanks, you are the second person with this issue who has 24bit rather than the more common 16bit, and there may be an issue with that.

If you were to change the setting and try again then I think you may need to restart Steam and or Chrome before trying voice again to ensure the change is picked up.

[švepsi]

Well i reverted to default audio settings (16bit), and i tried chrome beta, and a full restart, and no changes whatsover.

[jmccaskey]

Thanks for continuing to test. Actually, the good news is, I can now reproduce failures. The trick was to change the Default Format on my Playback device to 192000Hz. The 24bit wasn't the issue, and the Mic format may not be the issue at all but rather the default playback format which impacts our WebAudio based processing before transmission.

If you are able to change your playback format to 44100Hz (or lower) I suspect it will fix the issue. Obviously this isn't a good fix though, and we will investigate how to get things functioning properly for those with higher default format settings. Everyone in this thread has been very helpful in narrowing down the issue, if those of you experiencing can check and test changing playback format so we know this is the problem for all of you that would continue to help us.

[švepsi]

Well i tried the lowest settings, and i still cant get it to work,(and also reinstalled steam) well atleast you can reproduce the problem, so i hope you guys can fix it eventually, for now gotta go to sleep, will try to test more tommorow.

[Ace]

setting your PLAYBACK format (Not the mic one!) to 44100 or 48000hz fixed it for me. Had it on 24bit/192000 before.

[švepsi]

Ace eredeti hozzászólása:

setting your PLAYBACK format (Not the mic one!) to 44100 or 48000hz fixed it for me. Had it on 24bit/192000 before.

Apperantly i cant read, but the problem was fixed for me when i changed the PLAYBACK format to default setting, doesnt make much sense to me, but it works. Thanks Ace

[Zylenxx]

Seeing as this issue is regarding windows 10, i have the same issue with windows 7 ultimate, even tho both the audio is transmitting, the server is being connected, port is opened and bar is showing , yet noone can recieve said audio. The antivirus software has NOT blocked access to it neither has chrome. Waiting for a fix in the next few days.

[Zylenxx]

Mic does not transmit from any frequency from 22k to 192k. tested and confirmed not sending.