FAQ

Introduction

CS:GO-REP is a group created for traders by traders. Our objective is to provide a platform where you can safely choose who you trade with, as well as provide you with a way to start your journey in this community.

What is a feedback?

A feedback, also known as "rep" or "reputation", is essentially a rating that you can write on someone's profile after you've completed a trade with someone (and the other user can do the same for you).
If you successfully complete a trade involving something outside of the Steam trading window (which means someone had to send something first, expecting the other user to finish the agreement), it's important to make sure to write feedback on that user's profile so that the community can check the user's trade history in the future and it will help everyone make a decision next time they're looking to complete a transaction.

What does positive and neutral feedback mean?

Feedback can only have one of two ratings, positive or neutral.
Positive should be used when a trade is completed successfully without any kind of issues, both users felt completely comfortable during the whole process, the user was reasonable, no sudden unjustified change of plans and the transaction was an overall great experience.
Neutral should be used when a trade is completed successfully, but there was an issue. This can be due to a wide variety of reasons, the trade was started and the user disappeared for days without notice, the trade is halfway done and the user decides to back down and revert everything, or any other situation that makes you feel uncomfortable and have an unpleasant experience.
Negative feedback does not exist in CS:GO-REP. The reason for this is, if someone is worthy of a negative feedback, it means the user scammed someone, in which case a report is filed against that user and the user will be banned for that action. In other words, negative feedback is replaced by a direct ban to the user at fault.

What is a Middleman feedback?

Middleman feedback is a specific type of feedback that is given when a person that's not the seller or buyer assists in the trade by holding the item/money from one user until the other party goes through with the transaction.
Middleman feedback should only be given to the person assisting with the trade, not to the seller or buyer.


I am banned, what do I do?

If you believe you were incorrectly banned, contact one of the staff.