HOW LONG DOES IT TAKE FOR FACEIT SUPPORT TO RESPOND??

[elqq]

I have forgot my email addres to my faceit account and i sent them a support ticket about it like 5 days ago. What i have understood is that isn`t it just pretty easy to tell me what is my email address. Do you have any experiences on how long does it take from them to answer back?

Thank you! :D

[syk0 ⌔]

I guess they only have bots to answer. And to tell you that now you ca spend $ to change your nick! Very nice! All they want is money! ;)

[IcePantha]

Dear member,

I do apologise if you can’t access your FACEIT account to play on our platform. To proceed with resolving this issue you’ll need to create only one support ticket. (http://faceit.uservoice.com/). Once you’ve created the ticket you’ll receive an automated email, you can respond back if the relevant information doesn’t help (please read it carefully).

Due to a high volume of support tickets please don’t create/reply back multiple times due to making the waiting period longer.

Regarding unlinking or deleting any steam profile from FACEIT account. Unfortunately at the current period in time we don’t offer this feature to any user on our platform.

Regards,
z3rO

[syk0 ⌔]

You dont delete any steam profile from faceit? So how are you going to solve my problem? ONe month laterand my matchmaking s still waitiing for one opponent to join? Hilarious...
You can check the bug here: http://imgur.com/1WZbp9k I hope you answer.

[elqq]

Origineel geplaatst door z3rO:

Dear member,

I do apologise if you can’t access your FACEIT account to play on our platform. To proceed with resolving this issue you’ll need to create only one support ticket. (http://faceit.uservoice.com/). Once you’ve created the ticket you’ll receive an automated email, you can respond back if the relevant information doesn’t help (please read it carefully).

Due to a high volume of support tickets please don’t create/reply back multiple times due to making the waiting period longer.

Regarding unlinking or deleting any steam profile from FACEIT account. Unfortunately at the current period in time we don’t offer this feature to any user on our platform.

Regards,
z3rO

Thank you for answering, i did answer with my steam id so now i`m just waiting dor the reply.

[syk0 ⌔]

Origineel geplaatst door _elQQ:

Origineel geplaatst door z3rO:

Dear member,

I do apologise if you can’t access your FACEIT account to play on our platform. To proceed with resolving this issue you’ll need to create only one support ticket. (http://faceit.uservoice.com/). Once you’ve created the ticket you’ll receive an automated email, you can respond back if the relevant information doesn’t help (please read it carefully).

Due to a high volume of support tickets please don’t create/reply back multiple times due to making the waiting period longer.

Regarding unlinking or deleting any steam profile from FACEIT account. Unfortunately at the current period in time we don’t offer this feature to any user on our platform.

Regards,
z3rO

Thank you for answering, i did answer with my steam id so now i`m just waiting dor the reply.

Keep waiting until you realise no answer will come! ;)

[IcePantha]

Please may I ask you all to give me your faceit account names or email addresses.

Regards,
z3rO

[elqq]

Origineel geplaatst door z3rO:

Please may I ask you all to give me your faceit account names or email addresses.

Regards,
z3rO

Account name: Elgeziini

Email addres: [e-mail]

[IcePantha]

Thank you.

[elqq]

Origineel geplaatst door z3rO:

Thank you.

One more question, how long can i expect to wait for a response, because it has been already a week and i haven't heard anything. Thank you!

[IcePantha]

At moment we are experiencing a high volume of tickets, however do not worry the support team will answer.

Regards,
z3rO

[elqq]

Origineel geplaatst door z3rO:

At moment we are experiencing a high volume of tickets, however do not worry the support team will answer.

Regards,
z3rO

Ok and thank you for the interaction with the customers.