Steamをインストール
ログイン
|
言語
简体中文（簡体字中国語）
繁體中文（繁体字中国語）
한국어 (韓国語)
ไทย (タイ語)
български (ブルガリア語)
Čeština（チェコ語）
Dansk (デンマーク語)
Deutsch (ドイツ語)
English (英語)
Español - España (スペイン語 - スペイン)
Español - Latinoamérica (スペイン語 - ラテンアメリカ)
Ελληνικά (ギリシャ語)
Français (フランス語)
Italiano (イタリア語)
Bahasa Indonesia（インドネシア語）
Magyar（ハンガリー語）
Nederlands (オランダ語)
Norsk (ノルウェー語)
Polski (ポーランド語)
Português（ポルトガル語－ポルトガル）
Português - Brasil (ポルトガル語 - ブラジル)
Română（ルーマニア語）
Русский (ロシア語)
Suomi (フィンランド語)
Svenska (スウェーデン語)
Türkçe (トルコ語)
Tiếng Việt (ベトナム語)
Українська (ウクライナ語)
翻訳の問題を報告
ルールとガイドライン
この投稿を報告する
If you want help on the VAC authentication error, then we here can help you fix it, but first you need to have an open mind and know it is on your end.
Now, have you done everything on the support page as of now ?
https://support.steampowered.com/kb_article.php?ref=2117-ilzv-2837
If you have, then post screenshots of ALL of your installed programs from control panel/programs and features in Windows.
Also, is your Windows 10 32 or 64 bit ? Always post these two together when giving your OS.
Also, click start in Windows and type in msconfig and run that, then go to the services tab, and "hide all Microsoft services" box checked, and take screenshots of ALL that is left.
Also, do this in the startup tab from that same msconfig window. Take shots of those as well.
You can use imgur.com and upload them and post the links here. We need to see all this information, so take as many shots as you have to and be sure we can see ALL that is requested here, please.
I forgot there are still people who use 32bit. Of course I am using 64bit (Windows 10, Version 1607, Build 14393.222).
I think I forgot to mention again that I already went through everything in that article plus I already tried playing without anything running (I killed all programs and non-critical services for a test run).
But well, I'll shall give you the information you're asking for anyway.
Non-Windows services: http://i.imgur.com/F2cvJSY.jpg
Installed software: Part 1 http://i.imgur.com/z4zkG8g.jpg Part 2 http://i.imgur.com/sDzanPD.jpg
Startup: http://i.imgur.com/Gg7Cln4.jpg
Again, all those things were killed during the test, with the same result. "Process Hacker" (cause the Windows Task Manager annoys me) may be your first bet when you see it. But keep in mind: That one wasn't running either.
https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335
Personally, 360 Total Security is a suspect, as well as several other processes that you have in those links. Before you say it, it does not matter if you think these are running in the background or not. Fully uninstall them, then restart your computer, then verify game files as suggested.
Then we move on from there if needed. Also, post the model and model number of the computer. If custom built, post the exact motherboard that you have.
Though the article states "There are a number of common software conflicts that can cause this error. If you are running any of the following software, please disable it while playing CS:GO:". Saying it does not matter implies that VAC is actually scanning more than it's supposed to be.
Well, I can temporarly remove them in order to test the issue (I don't really need CCleaner anyway, it's just for quick cache clean ups, but I do need bittorrent).
As for 360 Total Security Essentials, well, it's still the only reliable Anti-Virus for me after all. Uninstalling this is no option (I did try disabling it temporarily) and would make VAC extremely suspicious in my eyes.
Notes:
- That issue ONLY happens with CS:GO. Other VAC secured games, Depth for example, never had this issue.
- This issue appeared just a few weeks ago. With pretty much the same software (aside from the new Windows update) this did not occur previously. Didn't touch CS:GO for a while, though. So it could have occured at an earlier point if I would have been playing.
Btw I won't be able to test that soon since it only happens during the competetive mode for some reason. And right now I've got a 24h ban thanks to this issue.
As for my specs (I'll just give you the full list of relevant specs):
MoBO: MAXIMUS VII RANGER
CPU: i7-4970K @4 GHz
GPU:ASUS Radeon R9 290X DirectCU II
RAM: 8GB Crucial Ballistix Sport DDR3-1600 DIMM CL9 Dual Kit x2
Samsung 850 Evo 500GB (since CS:GO is installed on that one)
Edit:
Just noticed you've got some links on your profile. For example one about this issue and anti-virus programs: http://steamcommunity.com/discussions/forum/9/357288572126129212/?ctp=2#c357288572128593748
Well, tbh, McAfee is crap. But if the mere existence of 360 Security on my PC poses a problem for CS:GO's VAC integration, then I'd have to wait for a fix. I refuse to completely go without an anti-virus just for the sake of some FPS game. That's an issue that Valve has to fix if it's the case. And again, this did not happen in the past.
Edit2:
Just to make it clear, this issue happens after a while playing in competetive and lasts long enough to prevent me from rejoining in time (and joining any mode at all). Shortly after that it works with no issues. Well, except that I cannot play competetive since I'll get a temporary ban.
The following applications have been known to cause issues with Steam and playing games:
Anti-Virus Applications - Any Anti-Virus program could potentially block Steam and Steam game access, especially when not properly configured for use with Steam. Please make sure that Steam and all Steam games are listed as exceptions in these programs. If the issue persists, please try disabling or temporarily uninstalling the program to test the issue.
And this...
* We recommend that applications listed in bold with a ( * ) symbol are fully uninstalled from your system if disabling them does not resolve the issue.
If you are going to assume what is or is not the issue, then you may not get too far troubleshooting this. Simple fact is that some parent programs have hidden child processes that run in the background that can conflict. Instead of beating around the bush, temporarily uninstall the programs and test the issue again after a restart of your computer.
Personally, this will always be a complete and total mystery to me. What is the big deal with uninsalling software ? Software can later be reinstalled after it is found to NOT be causing or partly causing the issue.
There are many antivirus programs much better than 360 Totaly Security. I have seen that one conflict with Steam at times, but it is not on the list, fair enough. Avira and Sophos are much better antivirus programs that don't conflict with Steam.
And "disabled" is not always "disabled". As I said, hidden child processes may still be running even with the parent program disabled. Seen this many times, and the hardest part about trying to help users with this error is convincing them to temporarily uninsall software to troubleshoot it. After all, that is what troubleshooting is, not fixing.
I see several new motherboard driver updates for that board for W10 64 bit.
https://www.asus.com/Motherboards/MAXIMUS_VII_RANGER/HelpDesk_Download/
Got all those fully up to date and properly installed there as of now, and NOT from using Windows update to do it ? All except GPU of course.
You have several processes that are suspect that I personally have not seen before. Are you sure that msconfig screenshot is showing all processes ? The shot is cropped very small for some reason and seems awfully short.
That Glasswire program...that is a firewall application ? That is surely suspect. And, it is in your msconfig shot there. This is my first red flag as of now.
https://www.glasswire.com/
HsManager application ? What is that ? Any manager software can run in the background and conflict possibly, yes again, a child process that you are not sure of can possibly cause this.
What is that PingPlotter 5 process for ?
With process hacker all those processes were killed for certain. The only thing I ever had on my PC that was way too persistent was nProtect GameGuard (which is not installed).
It's not a big deal and I am fine with that. For temporary tests it's no problem. But there are programs that I need long-term, so they cannot stay out forever.
Well, that's a matter of opinion. I tested many AV's, Avast!, Avira, Bitdefender, AVG...they all caused plenty of trouble. 360 Security did not cause anything yet (unless it's somehow causing an issue with CS:GO's VAC integration right now, but figuring that out takes a bit thanks to those bans).
Btw Sophos looks like it's worth a try, though. Thanks for that.
Every piece of software is up-to-date and was installed manully.
Yes, it is showing all processes. I included all necessary information. That's not some rough paint cropping or anything.
Glasswire is only used for one thing (at least by me), and that is for easy traffic monitoring. It does have a firewall option, but it's not in use so Windows is managing the firewall fully on it's own (all rules for CS:GO are also set to open).
That's the driver (application) of my Asus Xonar DGX Soundcard. The exactly same version of that did not cause trouble in the past either.
That service is just idling in case I want to manually check my latency to certain servers (some games do not have a function for that, or it's not reliable). That one doesn't have to be set as service, but it can't be causing any trouble either, since I got the same issues while it wasn't installed at all.
" tested many AV's, Avast!, Avira, Bitdefender, AVG...they all "
Those are all on the list, except Avira.
https://support.steampowered.com/kb_article.php?ref=9828-SFLZ-9289
So why you are testing antivirus programs that are known to conflict with Steam as to if they do conflict with Steam is a bit of a mystery, with all due respect.
Avira and Sophos are not on that list, and I have dozens of links to back up that list here also as proof.
"Every piece of software is up-to-date and was installed manully."
This makes me suspect that you have not done this properly. Drivers are software but the device they are for is hardware. So in actuallity, "every piece of hardware if up to date" is what should have been said. But you did not answer my question, specifically, and because you did not answer it specifically, that makes me seriously doubt it was done properly, as asked about.
"Got all those fully up to date and properly installed there as of now, and NOT from using Windows update to do it ? All except GPU of course."
So do you have the drivers fully up to date from the manufacturer's website ONLY and NOT by using Windows update ? Yes or no, please ?
Let's cut out one thing that I saw you say in a reply above...
Are you or are you not going to uninstall qBittorrent, please ? Just need to know that now, please. I see you kinda touched on not being willing to uninstall that one. Thanks.
1. I do use those programs.
2. The amount of resources they take up is so laughable small that I do not even consider switching them off. After all some of them are running for monitoring so I can find issues if some appear (of course, issues with stuff like VAC are another thing).
That was years ago. Btw none of them ever had issues with Steam, but non-Steam software. That's the joke. Not to mention 360 Security isn't listed there either.
You're being extremely nitpicky here. Then again, you probably dealt a lot with people who do not even know what chipset drivers or GPU drivers are. So I guess it's reasonable to assume I'd be lacking entire drivers.
So again, yes, they were downloaded from the manufacturers site for each piece of hardware and are up-to-date.
You seem to not properly interpret a lot of details I am writing. Again, yes, I have absolutely no issues with temporarily uninstalling anything for the sake of troubleshooting. I am just saying that it won't stay deinstalled forever, because if it causes any issues, let it be...CS:GO, as the only game having such issues, is by far not worth making my life any more uncomfortable. Though let's be honest, even the article suggests that such file-sharing programs are not supposed to run while playing (and they don't run). Just saying. I'll try anyway.
Btw this whole thing probably takes ages, because if I were to remove everything at once and it suddenly works...well, we wouldn't gain too much from it unless I know which program exactly caused the issue, right?
PS: I am still curious why that only happens with CS:GO, though.
A joke, hugh ?
Avast
http://steamcommunity.com/discussions/forum/1/392184289303449855/#c392184289303487619
http://steamcommunity.com/discussions/forum/1/494632338491878382/
http://steamcommunity.com/discussions/forum/1/494631967655269182/
http://steamcommunity.com/discussions/forum/1/541907867783218717/#c541907867783364936
Mentions Avast in passing here about a game's .exe file being quarantined.
http://steamcommunity.com/discussions/forum/1/846940248483949095/?ctp=8#c365172547953202727
http://steamcommunity.com/discussions/forum/1/494632338491878398/
http://steamcommunity.com/discussions/forum/1/490123938433339770/
http://steamcommunity.com/discussions/forum/13/618463738382743119/
Bitdefender
http://steamcommunity.com/discussions/forum/1/864976114970906413/
http://steamcommunity.com/discussions/forum/1/412449508279371020/#c412449508279383692
http://steamcommunity.com/discussions/forum/1/627456486470517367/#c622954302098525272
http://steamcommunity.com/discussions/forum/1/626329820640911962/#c627456486489409239
http://steamcommunity.com/discussions/forum/1/487870763308120497/#c487870763308127593
http://steamcommunity.com/discussions/forum/1/46476145129049653/
http://steamcommunity.com/discussions/forum/0/882966057062440100/
http://steamcommunity.com/discussions/forum/1/358415103478038990/
https://steamcommunity.com/discussions/forum/1/626329187159948782/?ctp=3#c627456486489272123
AVG..In bold and with a green symbol. Seen many new cases here lately in the Help and Tips forum where that one shows as really hating Steam and games.
http://steamcommunity.com/discussions/forum/1/364041517013570291/#c364043054117201718
http://steamcommunity.com/discussions/forum/1/364043054111733937/#c364043054111790158
http://steamcommunity.com/discussions/forum/1/364042703856789676/#c364042703856906905
http://steamcommunity.com/app/730/discussions/0/364042063114127030/#c364042262879377617
http://steamcommunity.com/discussions/forum/1/412448792364896647/#c364042262874422523
http://steamcommunity.com/discussions/forum/1/364041517014568606/?ctp=2#c364041776187790380
http://steamcommunity.com/discussions/forum/1/364041517012304995/#c364041517012759437
http://steamcommunity.com/discussions/forum/9/357288572126129212/?ctp=2#c357288572128593748
http://steamcommunity.com/discussions/forum/1/360670708793913903/?tscn=1470030248
http://steamcommunity.com/discussions/forum/1/361798516964924991/?tscn=1472053062#c361798516965217318
http://steamcommunity.com/discussions/forum/1/364042703856789676/#c364042703863007059
Again, you have several processes/programs there that possibly conflict. The only way to fully troubleshoot it is to uninstall them, restart and then verify the game files. No need to wonder why it only affects this game or that game. That is not important to finding the fix to this specific issue. So I still suggest that you uninstall everything that has been mentioned so far and reboot and verify the game files. Then, if you wish, we can continue here.
I know that by now. But I still need to wait for the penalty to expire before I can test it. And if it still happens, I'll have to wait even longer to continue testing. Don't ask me why it's letting me play all kinds of modes but quickly (well, about 50% of the match) comes up with that VAC error once I go into comp.
I'll report back once I am done.
Temporarily uninstall the program, restart, and verify the game files. Process of elimination is all this is...nothing more.
If you are concerned with cooldowns, then why not uninstall all of that possibly conflicting software (that which was mentioned, as well as manager/updater programs, especially the ones in msconfig under 'startup' and 'services'), and be done with this ?
Why make it so much harder than it has to be ? In the end you have to decide what you want to do...play the game on VAC servers or not. It really is as simple as that, as far as I am concerned that is.
Personally, not to be rude, I would have already uninstall all that was discussed and more if I felt it possibly could conflict, and been probably done with this. Usually, it is the user that posts here that has the fewest programs running/installed that gets to play the game again much sooner. That is a fact easily proven also by using forum search as well as other links I have here.
EDIT..Also, wireless connectivity is a suspect in some of these cases. Use ethernet only directly to the modem to troubleshoot.
https://support.steampowered.com/kb_article.php?ref=1456-EUDN-2493
You do realize I want to know what exactly is causing the issue? I don't want to wipe tons of programs just because they could be the cause. I am not one of those players who would jump in front of a train if they cannot play CS:GO. This game is just another random FPS to me. But I want to know why exactly VAC is having this issue, even more because it only affects this one game.
Not to mention you seem to misunderstand the process of elimination (or more like you have a different approach). That works by going through each suspect, not a bunch of it. Cause otherwise the cause can't be found.
Well, it's true that I just could uninstall a bunch of software and when I notice it works, then I reinstall it one by one until the erros occurs again.
And please, stop picking on irrelevant things. Yes, of course just making exceptions wasn't enough for some if not all. But stop assuming I was taking that as the ultimate solution. I was just mentioning that I did that as well. That's all.
And no, I am not deciding whether I want to play on VAC secured servers or not. I wouldn't care if I could play the comp. mode on unsecured servers. The bans are delayed anyway, so it doesn't help much in that moment.
Of course I am direcly (cable) connected to the router. WLAN on a desktop PC...that would be heresy.
Yes I understand that you want to know what is causing it specifically, but then also, you keep mentioning only having one chance due to cooldowns so what are you going to do ?
Pick one or two programs that are suspect, uninstall them and then play and get another cooldown, rinse and repeat until you find the culprit or culprits ?
Yes that will work, but I personally would not want to do it that way, and if you do, then by all means, do that instead.
And by the way, since you seem to be concerned with cooldowns, as I would expect anyone to be, you don't get tier 3 cooldowns (24 hours) due to this. You get tier 3 cooldowns due to ignoring your previous tiers of cooldowns.
So if you kept your cooldown at tier zero, where it always should be, you would only have to worry about 30 minute cooldowns in order to troubleshoot this with.
The tiers go...
30 Minutes (Level 1)
2 Hours (Level 2)
24 Hours (Level 3)
7 Days (Level 4+)
In that order. So you have a 24 hour cooldown due to not keeping your cooldown level at tier 1 or tier zero, not due to this error specifically. Yes it may be the cause, but you are still in control of your own cooldowns always after tier 1. I only mention this here due to it being what you seem to be concerned with.
tl;dr
Yes, I mean cooldowns. And yes, I have them solely because of this issue. Since I had a 2h ban just yesterday and got another one just some hours ago (I wanted to play, not care about some silly bugs), it will last for 24h.
And I don't care if you wouldn't do it that way, since that doesn't help with finding thecause. I just want to know the cause of this issue that's not even supposed ot happen. Someday they (hopefully) fix it anyway, since there's clearly something wrong with the game (again, it's the only one having this issue, and that's pretty recent as well).
Again, I report back once I managed to fix it or went through all options. Thanks for your help, but lets stop going into unnecessary details unless we're running out of options.
There is not really any 100% way to say "yep, that is the program/process that is conflicting. Uninstall/get rid of that and you won't get the VAC error."
This is the nature of troubleshooting. Remove known possibilities (example CCleaner and qBitorrent, listed) and then move on, if necessary, to unknown possibilities in a methodical manner using process of elimination.
Also, you "could" do this the other way. Uninstall everything suspect, then reinstall one thing at a time until something conflicted with VAC. Not the best solution and surely much more time consuming and possibly frustrating, but still possible.
Please do report back if you want more help or find out what was causing it. We are always happy to learn of new conflicts here with Steam and/or VAC. Thanks.