I got banned by VAC by mistake, I need help

[CM_Memories]

On June 6, 2021, I have deposited 210000 VND to buy PUBG pass. On June 10, 2021 I received a notification that there was a conflict between my visa card and steam, then steam locked my account for 1 month to check. I contacted my bank card again, they said that my transaction was successful but steam banned my account permanently. I don't understand why my account is locked and this is a mistake. So I hope Support review my account

[Zekiran]

"1 game ban on record | Info
9 day(s) since last ban"

Could you tell me exactly where on that ban message it says VAC?

Because PUBG does not use vac. at all. take it up with the publisher, this isn't the right place to talk about your game ban.

[CM_Memories]

Originally posted by Zekiran:

"1 game ban on record | Info
9 day(s) since last ban"

Could you tell me exactly where on that ban message it says VAC?

Because PUBG does not use vac. at all. take it up with the publisher, this isn't the right place to talk about your game ban.

VAC and Game Bans for your account, vanhopld98
Bans applied by the Game Developer
PLAYERUNKNOWN'S BATTLEGROUNDS - View Help Page
Game Bans are not VAC Bans and they are issued by the individual game. Steam Support is unable to remove your in-game bans or to provide you with further information about your ban. All the information you can receive about the ban has been provided to you in-game.

Read our FAQ on Game Bans.

[CM_Memories]

Originally posted by Zekiran:

"1 game ban on record | Info
9 day(s) since last ban"

Could you tell me exactly where on that ban message it says VAC?

Because PUBG does not use vac. at all. take it up with the publisher, this isn't the right place to talk about your game ban.

what should i do , i contact PUBG support they said i have to contact steam to unlock

[Mr.Kim]

Go to this link and submit a ticket.
https://support.pubg.com/hc/en-us/requests/new?ticket_form_id=114093984654

This discussion is nothing you can do about Game Ban. Clearly, you have a Game Ban by PUBG Developers. Not a VAC Ban.

Read this link of information about Game Ban.
https://support.steampowered.com/kb_article.php?ref=6899-IOSK-9514

[CM_Memories]

Originally posted by ~ĐĐ~Mr.Kim:

Go to this link and submit a ticket.
https://support.pubg.com/hc/en-us/requests/new?ticket_form_id=114093984654

This discussion is nothing you can do about Game Ban. Clearly, you have a Game Ban by PUBG Developers. Not a VAC Ban.

Read this link of information about Game Ban.
https://support.steampowered.com/kb_article.php?ref=6899-IOSK-9514

I submitted a ticket and received an email from PUBG saying I have to contact Steam to unlock it, what should I do?

[Mr.Kim]

Steam Support can not remove a Game Ban. Only Game Developers can remove a Game Ban.
Once you submit a ticket, you have wait until remove a Game Ban about month or less. If not remove a Game Ban, you will get a Idea.

[cSg|mc-Hotsauce]

So, you had this issue to begin with...

https://steamcommunity.com/discussions/forum/1/3118160664909442883/

Correct?

You will have to let PUBG support know about the issue and also contact Steam support and ask if they can get in touch with the developer to let them know about the banking issue that caused the ban due to the banking issue that was not your fault.