Contacting Steam Support

[TehSpoopyKitteh]

OK, so while I do not have a VAC ban, I am curious as to when one should contact Steam Support if one thinks that the VAC ban (and I am aware of how small a chance this is) is an error. SV I know you can probably answer this one for me if possible. Just seems there is a lot of confusion cencerning VAC bans on that matter and I would like some clarification beyond the Steam Support knowledge base articles.

[vadim]

Originally posted by The Spoopy Kitteh:

I am curious as to when one should contact Steam Support if one thinks that the VAC ban (and I am aware of how small a chance this is) is an error.

You should not. Just wait.

[TehSpoopyKitteh]

Originally posted by vadim:

Originally posted by The Spoopy Kitteh:

I am curious as to when one should contact Steam Support if one thinks that the VAC ban (and I am aware of how small a chance this is) is an error.

You should not. Just wait.

Vadim I value your input so thank you.
Well I mean it is not actually automated the way the knowledge base implies. Someone has to report that the VAC ban was an error or else the ban will not be lifted if it is not found as such in the first place. If you send me a frined request, I would be mor than happy to explain why Ia m asking abuout this.

[ChaosBahamut]

The VAC team, I imagine, checks each VAC ban to make sure it's legit.

[The Giving One]

Originally posted by The Spoopy Kitteh:

OK, so while I do not have a VAC ban, I am curious as to when one should contact Steam Support if one thinks that the VAC ban (and I am aware of how small a chance this is) is an error.

The system is fully automated. All Valve will do is forward the inquire to the VAC team, and they will investigate if the ban is correct. Normally, the user never gets a reply.

VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support.

If a VAC ban is determined to have been issued incorrectly, it will automatically be removed.

https://support.steampowered.com/kb_article.php?ref=7849-RADZ-6869

If it's correct, nothing happens. The account stays banned permanent. If it's incorrect, VAC will automatically remove it later.

[TehSpoopyKitteh]

Originally posted by ChaosBahamut:

The VAC team, I imagine, checks each VAC ban to make sure it's legit.

That is how I would imagine it too. Just that Steam Support would pass it along to the VAC team. People are using the Steam Knowledge Base Article to spread disinformation about how that works as well, and ity is rather annoying.

[TehSpoopyKitteh]

Originally posted by The Giving One:

Originally posted by The Spoopy Kitteh:

OK, so while I do not have a VAC ban, I am curious as to when one should contact Steam Support if one thinks that the VAC ban (and I am aware of how small a chance this is) is an error.

The system is fully automated. All Valve will do is forward the inquire to the VAC team, and they will investigate if the ban is correct. Normally, the user never gets a reply.

VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support.

If a VAC ban is determined to have been issued incorrectly, it will automatically be removed.

https://support.steampowered.com/kb_article.php?ref=7849-RADZ-6869

If it's correct, nothing happens. The account stays banned permanent. If it's incorrect, VAC will automatically remove it later.

Thank you Forum Jesus. Man it has been a long time since I have seen you around xD

[The Giving One]

Imagie a system where people could ask for checking their ban as correct. Heck, look at this forum, where all manner of people post about VAC bans, old and new, many of them just 'trying their luck' at getting unbanned, as if that was even possible.

So no, that would not work. Cheaters would just spam such a system to death all the time, and those that honestly did not understand the cause behind the ban would be lost in the time waiting.

EDIT....

Originally posted by The Spoopy Kitteh:

Thank you Forum Jesus. Man it has been a long time since I have seen you around xD

Thanks. Glad to take part in the discussion.

[Lolly]

VCA what is it?

[The Giving One]

This is one of the best things about VAC, but also ironically a thing some dislike about it.

VAC only bans for identifiable cheats. This means that bans are applied with fearsome accuracy, and that they can be easily rechecked later by the same system, because it only bans for that which it knows for sure is a cheat.

[C²C^Guyver |NZB|]

Funnily enough, I told him the same thing and I've been telling it to him all day and he chooses to ignore it.

[TehSpoopyKitteh]

Originally posted by The Giving One:

This is one of the best things about VAC, but also ironically a thing some dislike about it.

VAC only bans for identifiable cheats. This means that bans are applied with fearsome accuracy, and that they can be easily rechecked later by the same system, because it only bans for that which it knows for sure is a cheat.

VACNet is an interesting (and totally seprate system than VAC) beaasty as well as it is tied to CSGO's overwatch system. Detects things humans are incapable of doing in game, and issues an overwatch ticket for reivew. Not quite as accurate as it requires human review. But still just as powerful for what it is.

[TehSpoopyKitteh]

Originally posted by C²C^Guyver |NZB|:

Funnily enough, I told him the same thing and I've been telling it to him all day and he chooses to ignore it.

Actually, all you did was tell me in an abusive way mate. No offense meant by that, but the way you kept saying it was not very clearly understandable.

[The Giving One]

Yes, VACnet is the next gen type of anticheat, that uses AI to detect cheating behavior. Ironically, the more people cheat, the more it will learn and (hopefully) the better it will become.

But that means that we need more Overwatchers, as far as I know. So the system seems to be limited by the humans that are needed to support its workload.

[C²C^Guyver |NZB|]

Originally posted by The Spoopy Kitteh:

Originally posted by C²C^Guyver |NZB|:

Funnily enough, I told him the same thing and I've been telling it to him all day and he chooses to ignore it.

Actually, all you did was tell me in an abusive way mate. No offense meant by that, but the way you kept saying it was not very clearly understandable.

When you have to tell someone something over and over and over and you still refuse to accept it..... Would you not get a little irritated? Compounded by the fact that you were backing up someone who was banned by both VAC and Overwatch, all the while saying the bans could be lifted by Steam Support. Further, you were also backing up other cheaters.

https://steamcommunity.com/app/730/discussions/0/1750106661712943782/

Thread in question, user was banned the day before. It was a game ban. Next day, he makes another thread, because the game ban was now a VAC ban. Kitteh tells him to contact Steam Support.

[TehSpoopyKitteh]

Originally posted by The Giving One:

Yes, VACnet is the next gen type of anticheat, that uses AI to detect cheating behavior. Ironically, the more people cheat, the more it will learn and (hopefully) the better it will become.

But that means that we need more Overwatchers, as far as I know. So the system seems to be limited by the humans that are needed to support its workload.

That is my favoriter part about VACNet...it is a learning AI :-)