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Just because they haven't answered doesn't mean they haven't read your e-mail.
The only way you can get your VAC Ban removed if it’s really banned from cheating is to break into Valve’s data center and unban yourself, like in those movies of data center hacking. But until someone does that (which Valve will just undo all the unban and just run their VAC system again if such a incident happens) there’s no such thing as a “VAC Ban Remover”.
These “ban remover” programs are just people out there who either troll, want to add more viruses to your PC, money, etc.
So if Valve determines your cheat, enjoy your VACation. It’s permanent and no unban.
Mail me at ki@steambans.com