Banned on Conan Exiles

[Lucid]

Hello,

I was referred to BattleEye to contact for an issue this last Saturday, on 3/18/2017. I logged into my steam and received the following message:

"Account Alert for XXXXXXXXX - Mar 18, 2017
You have been banned in Conan Exiles by the game's developers.


This ban is permanent.
As a result of this ban, you'll no longer be able to play in VAC secured servers within this game.


View all banned games
For a full list of games affected by this ban, please visit the Help website.


More information on VAC is available here: Valve Anti-Cheat System (VAC)"

I have had this account i have had since 2004. I currently have my own Conan Exiles server (69.162.92.170:27038) (Name: Banished - 2xEXP PVP/PVE/RP - MODS). Through the week of 3-13 to 3-17, I connected to my server for well under 15 minutes per night and maybe an hour AFK on 3-16 or 3-17. As this game is currently in early access and does not have very many features at this point. I simply join my server to see if anyone is on (which there never is - because i'm unpopular) and I check out the newest mods that I think would be ideal for my server. During my off time I play games such as State of Decay, Life is Feudal - Forest Village and many others that are single player. For these single player games I have run the single player cheat trainers that you can download from sites like MegaGames. These cheat trainer were never used for Conan Exiles. Especially when I am an admin on my own server. The only plausible reason i can think of for being banned is because while playing Life is Feudal forest village I may have logged onto my conan exiles server to see if there were users on the server or to test a mod. And I didn't know that a trainer like "LIFE.IS.FEUDAL.FV.V20170312.PLUS8TRN.FLING" used in a singleplayer game would flag me on a completely different game. If i had both games running at the same time.

I can provide further detail if necessary or conan exiles server logs, my other single player game logs information or PC information as well.

Please let me know how I can resolve this,

Thank you for your time,

I had opened a ticket with FunCom as directed - only to be told to open a ticket with VAC support and BattleEye, I have opened a ticket with BattleEye, but there seems to be no option to do this for VAC, unless this request can be moved to the correct VAC support group.

[Ken]

http://steamcommunity.com/discussions/forum/9/620712364027233611/

[Silicon Vampire]

I don't understand why they would send you here, the account clearly has a GAME ban.

[The Giving One]

Originally posted by Silicon Vampire:

I don't understand why they would send you here, the account clearly has a GAME ban.

I totaly agree, however I can only assume it is because the link to this forum is at the bottom of the support page on game bans.

Valve should maybe consider removing that, perhaps.

https://support.steampowered.com/kb_article.php?ref=6899-IOSK-9514

EDIT..In my opinion, it promotes confusion, and we know that there is quite enough of that already.