An unexpected error has occurred. Your purchase has not been completed.

[OL]

A few weeks ago I had no problem buying games and re-filling my steam wallet. Since yesterday a message kept popping up (An unexpected error has occurred. Your purchase has not been completed.) denying my purchase for everything. I have restarted my pc,signed in-out of steam,purchasing through the browser but nothing worked. So i have sent in a steam support ticket today. I seem to have no problems using my credit card elswhere. I am a 100% sure that this is steams problem. If I am wrong please tell me what to do.

[PENJAHAT]

Same happend with me. no problem before this.but yesterday hmm

[OL]

Originally posted by CIBAIZAI:

Same happend with me. no problem before this.but yesterday hmm

Is steam overloaded?

[PENJAHAT]

note sure. last time ok after installing the steam n game.

[Black Blade]

give it some time, and see if it fix it self, also try the browser as well as the client to buy

If all that fails try for a few days, while you wait for support to reply... if it dose not fix it self they likely can

[PENJAHAT]

Originally posted by Black Blade (Card Raining):

give it some time, and see if it fix it self, also try the browser as well as the client to buy

If all that fails try for a few days, while you wait for support to reply... if it dose not fix it self they likely can

one week waiting

[OL]

Originally posted by Black Blade (Card Raining):

give it some time, and see if it fix it self, also try the browser as well as the client to buy

If all that fails try for a few days, while you wait for support to reply... if it dose not fix it self they likely can

Hmm I see. Thanks for replying I appreciate it, I guess all I can do is wait. Thanks for helping out

[PENJAHAT]

hello friend. steam respond to my ticket..

"Hello,

A staff member has replied to your question:

Hello,

We apologize for the delay.

You are receiving this message in response to the “Purchases and Payments > Purchase Failures” ticket that you submitted. If the purchase issue has already been resolved, please disregard this message and close your ticket.
Even though you may have attempted similar steps already, please re-test the issue now using the methods below:

Note: These processes will not affect your currently installed games.

If using a PC
- Please exit Steam, and navigate to the …\Steam\ directory (by default this is C:\Program Files\Steam - if you set a different installation directory, you will need to browse to it).
- Delete all of the files in this folder except: Steam.exe and the \Steamapps\ and \Userdata\ folders
-Restart your computer and test the issue again.

If using a Mac:
-Exit Steam and go to the folder Users/[username]/Library/Application Support/Steam
-Delete all of the files in this folder except for SteamApps and Userdata.
-Restart your computer and test the issue again.

If the issue still persists, please reply with the flowing payment information:
For Credit Cards:

-Complete cardholder billing information (name and billing address):

-Last 4 digits of credit card number (only the last 4 please):

-The type of card (Visa, Mastercard, Discover, American Express):

-Valid daytime phone number including country code (if applicable) or area code:


For PayPal:

-Complete PayPal account holder billing information (name and billing address):

-Valid daytime phone number including country code (if applicable) or area code:

Please reply to this ticket with this information included in the response. This ticket is not posted publicly and no other users will be able to view this information."



now my account ok. hopefully this info will help you.

[PENJAHAT]

but im not sure they really fix my account or not.because last night I uninstall steam and dota 2. then re-install all back. I facing this problem before this and do the same things. Uninstall and re-install the game. It works on me.Goodluck.

[OL]

Originally posted by CIBAIZAI:

but im not sure they really fix my account or not.because last night I uninstall steam and dota 2. then re-install all back. I facing this problem before this and do the same things. Uninstall and re-install the game. It works on me.Goodluck.

Oh ok,i guess I have to re-install everything,thx for the info appreciate it

[OL]

Originally posted by CIBAIZAI:

but im not sure they really fix my account or not.because last night I uninstall steam and dota 2. then re-install all back. I facing this problem before this and do the same things. Uninstall and re-install the game. It works on me.Goodluck.

Sigh..... I re-installed everything and it didnt fix for me. Steam support has also replied back to me,same message you got up there. I guess I will have to do it the hard way of sending my billing info to them and wait for them to reply. Thanks for helping out appreciate it.

[Mic]

Deleting the folders in the steam directory is jaw dropping. I have seen this posted around the forums and makes no sense when you cant add funds to steam wallet using a web browser at store.steampowered.com and get the same error when using the steam program. This reply from support is a I dont know answer. I got this error twice in the last 30 days now and both times fixed itself after five days and the second four days while the support ticket sat there rotting. Well under the 24 hour threshold of $2,000 in the EULA and a credit card that expires in 2019 and has been on this account for the last year.

[Black Blade]

Originally posted by Mic:

Deleting the folders in the steam directory is jaw dropping. I have seen this posted around the forums and makes no sense when you cant add funds to steam wallet using a web browser at store.steampowered.com and get the same error when using the steam program. This reply from support is a I dont know answer. I got this error twice in the last 30 days now and both times fixed itself after five days and the second four days while the support ticket sat there rotting. Well under the 24 hour threshold of $2,000 in the EULA and a credit card that expires in 2019 and has been on this account for the last year.

It may be that Valve did something to fix the account, and need the refreshing Steam client for something else (like cleaning Steam Guard or something)

[OL]

Originally posted by Mic:

Deleting the folders in the steam directory is jaw dropping. I have seen this posted around the forums and makes no sense when you cant add funds to steam wallet using a web browser at store.steampowered.com and get the same error when using the steam program. This reply from support is a I dont know answer. I got this error twice in the last 30 days now and both times fixed itself after five days and the second four days while the support ticket sat there rotting. Well under the 24 hour threshold of $2,000 in the EULA and a credit card that expires in 2019 and has been on this account for the last year.

I agree at first sight i was speechless, I thought to myself what does deleting the folders gotta do with anything with my credit card?...... HOPEFULLY this will be resolved soon. I heard this was a bug in STEAMS system and it has been occuring in these past few years. How can one of the BIGGEST companies in the WORLD such as steam have this terrible error in there system. This error is really bad for business cause I believe this error has happened to every single steam user, this means they are also losing out on alot of money. Steam seriously needs to fix this, this error has been living through out the steam system for 3-4 years I believe.

[OL]

Originally posted by Black Blade (Card Raining):

Originally posted by Mic:

Deleting the folders in the steam directory is jaw dropping. I have seen this posted around the forums and makes no sense when you cant add funds to steam wallet using a web browser at store.steampowered.com and get the same error when using the steam program. This reply from support is a I dont know answer. I got this error twice in the last 30 days now and both times fixed itself after five days and the second four days while the support ticket sat there rotting. Well under the 24 hour threshold of $2,000 in the EULA and a credit card that expires in 2019 and has been on this account for the last year.

It may be that Valve did something to fix the account, and need the refreshing Steam client for something else (like cleaning Steam Guard or something)

If they really are doing that I believe us steam users have the right to know. If steam just tells us what they are doing and what is happening, us steam users will feel less stressed and frustated.

[Black Blade]

Originally posted by O'Lite:

If they really are doing that I believe us steam users have the right to know. If steam just tells us what they are doing and what is happening, us steam users will feel less stressed and frustated.

Do agree, a more informative error will be nice, but seeing that they are the once that lose from it
And they did not fix it yet, i do assume its something that may be really messy to fix