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On top of that, you are opening yourself for the next round of scams, the one that promises help only to abuse you some more.
Ensure the account is secured:
- Scan for malware. https://www.malwarebytes.com/
- Deauthorize all devices https://store.steampowered.com/twofactor/manage
- Change your password on a secure device.
- Generate new back up codes. https://store.steampowered.com/twofactor/manage
- Revoke the api key https://steamcommunity.com/dev/apikey
Report the Discord accounts on Discord. If the initial contact came through Steam chat, report that account.
Learn from it. Steam support will never contact you on Discord. There is no need for it. If they want to ban you, they ban you and let you contact them via the ticket system. Also, no respectable company will exort you the way they did
Learn from it and especially learn to take a step back and rationalise. The scammers are hoping that you panic, that you stop thinking.
I was just thinking of a way to make other people more aware as well, unlike myself. I know I wasn't aware. I thought by mentioning the users it would help others to keep an eye for these names. Sorry.
Thank you for the information, I will make sure my account is safe. I've learnt from this experience and will always think twice before doing something.
Sorry, I just wanted to be thoughtful. Should I remove that part from my message then? I get that I was the one unaware and that more people might come to the forums AFTER they've been scammed. I didn't check to see the forums at the time since I was quite panicked and didn't really know what else to do but follow it through. I know it's not an excuse I should make, but aside from that, the rest is just my stupidity and ignorance. I apologize if my message insulted you in any way.
What is a moderator suppose to do, heck Valve cannot do anything. They were not involved in the scam except only by name who impersonated Valve. At best, you will have to contact your bank to file a claim. Valve does not need to do anything.
I see, that makes sense. Thank you for the information. I might try to contact my bank about it and see what can be sorted out.
1. Anytime someone is pressuring you into making a rash decision, stop and think. If you are panicking and can't think clearly, just STOP and do nothing. Wait till you are relaxed can actually analyze the situation. This holds true for anything in your life, not just steam. The only exception is if you have a ticking bomb in your hands. Then don't stop to think - just chuck it away.
2. Emails: domains go to the right side of the @. And domains are the only way to figure out who owns the server. Businesses usually have their own domains and do not employ gmail, hotmail, etc. Bonus info: the address of an incoming email can be spoofed. But you can be certain that an outgoing mail will go to the correct address.
3. If you bought gift cards from a store and your payment method was credit card, your bank's fraud department might be able to help. Not sure on that, because it could be argued that it was you who legitimately authorized the purchases and not someone else. But it is worth a try.
4. Every business lists their contact info or a way to contact them. If Valve used discord then they would no doubt have this contact info on their site. Always verify.
4. Practice logic. If you are not sure about something, make a habit of repeating it out loud yourself. I bet if you sat down and spoke the words, "This guy wants 500 bucks to verify the legitimacy of my account" you would have stopped and realized what was going on. This is not a joke by the way. Verbalizing the current situation can help a person think.
And if anyone ever asks for money... be very suspicious at the very least.
Most of all... why not make sure that the things which were happening to you were actually legit?
https://help.steampowered.com/en/
If you check the main support page you'll notice an option Steam community, if you follow that link you'll get an option where you can read up about reporting another user.
That small section will point you to the addressing abuse & harassement article which explains how these matters are handled. In that article you will also a find link to Steam's account security recommendations page which tells us:
When in doubt always start by looking into official sources of information first. That support section also provides several options to "Contact Steam support", that is where you start when you're worried about your account suddenly getting banned.
But yeah, why would Steam contact you outside of Steam? That in itself is ridiculous if you stop to think about it.
Also contact your bank, tell about happened event and coordinate with local police..
Steam Support cannot do much, especially if the whole thing happened elsewhere - i.e. Discord.
The people that do this, if banned, will just open another account and keep doing this.
Friend request from strangers can be safe as long as you apply common sense rules. Scammers usually have have very low Steam levels, and few to no games, and plain or unavailable user profiles.
People with a decently sized game inventory, high Steam level, post lots of community content, etc., are generally safe to add.
Of course, you still need to exercise common sense and judgement at all times - i.e. block and unfriend if anyone - no matter how trustworthy they seem to be or were before - suddenly acts fishy.