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I remember a case where a guy's buddy was dead, and walling. Fed him all the info in comms, so when OW overlooked the case, it looked like the guy himself was walling.
His ban wasn't lifted, because it was still cheating.
at least so long the ticket is polite, etc.
If bias is the problem, if being treated inhumanely is the problem, then this is at least a method to make that less likely. It is not a solution no, and I do not see how this would cause someone to become more of a problem than 'actual cheaters' in a game. You're not automating this task, you're sending a single ticket regardless of doing it from your original account or elsewhere. The amount of stress on the system would be the same.
Companies have all discarded the phone lines on customer support for many reasons. If a customer base is too big it only makes sense, since people cannot answer immediately and lines take more than days. I cannot find evidence of your claim that it is because of 'stuff like that', which I am not sure what you even mean with that.
but anyway, likely not. Likely it is a decision that they did for other reasons. Administration rarely cares what stress employees at customer support go through. In fact blizzard is known for being abusive to employees (see news articles)
https://techcrunch.com/2022/10/13/activision-blizzard-is-once-again-being-sued-for-sexual-harassment/?guccounter=1
It's extremely unlikely as such.
In all likelyhood they noticed it saves costs when they need to hire less people and react less quickly to support tickets, it also provides better organization.
VACnet is Overwatch....Overwatch is the CS:GO form of VACnet, while Replay is the TF2 form of VACnet....their literally the one and the same....
No. The systems recheck what was previously checked to look for errors the system might have had.
VACnet isn't perfect but it is darned better than Overwatch investigators, with false positives being nearly as rare as VAC itself.