Purchasing disabled due to raising a paypal dispute

[PitchBlack]

So a while ago I bought a game for use on my OCULUS VR headset (kayak one) and it never ran properly and I could never get beyond the first title screen. I contacted STEAM to ask for a refund but they refused saying I had gone over the 2 hours permitted playtime (which of course was impossible as I couldn't even get beyond the first screen) I tried to explain it to STEAM and showed them that I had only been on Steam VR the client to run the game for an hour, and thats what was showing but they still wouldnt give me a refund so decided to raise the dispute with paypal who found in my favour and refunded me the money. Now I am locked out of making any purchases on STEAM. Anyone had anything similar?

[AmsterdamHeavy]

İlk olarak Scheneighnay tarafından gönderildi:

İlk olarak Lily McFluffy Butt tarafından gönderildi:

They didn't "throw a fit", they just don't accept being defrauded.

Neither does the OP

Then he should have followed the manual review process instead of stealing his money back via Paypal.

[Tito Shivan]

İlk olarak Scheneighnay tarafından gönderildi:

İlk olarak Lily McFluffy Butt tarafından gönderildi:

They didn't "throw a fit", they just don't accept being defrauded.

Neither does the OP

Fun fact: if he keeps getting these "refunds" he's in for a fun time with his credit company too.

[Scheneighnay]

İlk olarak AmsterdamHeavy tarafından gönderildi:

İlk olarak Scheneighnay tarafından gönderildi:

Neither does the OP

Then he should have followed the manual review process instead of stealing his money back via Paypal.

Literally all Valve had to do was provide a return method, it's hardware.

[fluxtorrent]

İlk olarak Scheneighnay tarafından gönderildi:

İlk olarak AmsterdamHeavy tarafından gönderildi:

Then he should have followed the manual review process instead of stealing his money back via Paypal.

Literally all Valve had to do was provide a return method, it's hardware.

It's not hardware, it was a game, way to highlight your reading comprehension is as bad as your "takes"

[cSg|mc-Hotsauce]

İlk olarak Scheneighnay tarafından gönderildi:

İlk olarak AmsterdamHeavy tarafından gönderildi:

Then he should have followed the manual review process instead of stealing his money back via Paypal.

Literally all Valve had to do was provide a return method, it's hardware.

It wasn't Valve's hardware.

[cinedine]

İlk olarak AmsterdamHeavy tarafından gönderildi:

İlk olarak Scheneighnay tarafından gönderildi:

Neither does the OP

Then he should have followed the manual review process instead of stealing his money back via Paypal.

They were not stealing. Valve ignores any PayPal requests, so they default in favor for the buyer.
So Valve could have prevented it by following apt procedure. Pretty much all they need to provide is proof of the user having downloaded the item or having playtime, which voids the legally required right to return in most countries.

Just as a matter of perspective. It's neither fraud nor stealing. You can easily argue that Valve caused their damages by their own neglect.

[AmsterdamHeavy]

İlk olarak cinedine tarafından gönderildi:

İlk olarak AmsterdamHeavy tarafından gönderildi:

Then he should have followed the manual review process instead of stealing his money back via Paypal.

They were not stealing. Valve ignores any PayPal requests, so they default in favor for the buyer.
So Valve could have prevented it by following apt procedure. Pretty much all they need to provide is proof of the user having downloaded the item or having playtime, which voids the legally required right to return in most countries.

Just as a matter of perspective. It's neither fraud nor stealing. You can easily argue that Valve caused their damages by their own neglect.

He didnt follow the process. Its not on Valve, its on the OP. He did not try the manual review. He got denied on the automatic and ran to Paypal.

No, that isnt on Valve in any way. That is entitlement and ignorance leading to a predictable outcome.

[Tito Shivan]

İlk olarak cinedine tarafından gönderildi:

They were not stealing. Valve ignores any PayPal requests, so they default in favor for the buyer.

For them the difference between doing something or doing nothing makes no difference.

Businesses are always going to choose the easiest path whenever possible.

Chargeback fraud is an actual thing regardless.

[cinedine]

İlk olarak AmsterdamHeavy tarafından gönderildi:

He didnt follow the process. Its not on Valve, its on the OP. He did not try the manual review. He got denied on the automatic and ran to Paypal.

And the "manual" refund process is outlined where?
Nobody in this thread even told them what to do.

İlk olarak Tito Shivan tarafından gönderildi:

Chargeback fraud is an actual thing regardless.

Yes it is. But that is still not what happened here. Fraud is a crime. That simply didn't happen here.

Buyer thought the product was broken and rightfully asked for refund, got the refund denied for reasons they deemed non-applicable and without any way to actually talk to customer support about it. So they followed through with making a dispute/claim with their payment provider. Not their fault that they did not know that the seller doesn't give a ♥♥♥♥ about it and just locks their account.

And IIRC the "manual refund" is the option "I still have a question about this purchase", which is not exactly the most obvious way to go about it.

[fluxtorrent]

The user's incompetence =/= the product being broken