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The game just did so poorly that it had to shut down. No company has give back money after they have shut down the service.
Nope.
And this is a reason why you should at least try to read the terms of service you agree to.
Because in there you will see that there is ZERO guarantee of continuiance of service. You understand that when you buy anything within that game it is for the life of the service, however long it is and that's it.
You should ALWAYS factor this into whether you make such purchases or not.
For myself it's a concrete reason why I'd never do it.
Of course it means I've missed quite some games, but I'm not a social gamer anyway.
I've yet to see a purely online game with such things that are worth saving anyway, or at least the compents, not so much the same itself.
That seems sort of silly. I mean I played EQ1 and it was fun. Same with Ultima Online. Just because I stopped playing doesnt mean I didn't have fun. And if they had shut it all down, that again doesn't somehow negate all the fun I had playing those games.
Be careful when it comes to always online single-player games, f2p games & always-online multi-player games.
And in Europe you have to sue steam, the seller. Not the company who actually did this. Regarding to customer protection law in Europe your only contact is the seller of the product in cases of a warranty. They changed the law to this, so that the companies are no longer able to play "ping pong" with you.
Btw, this has nothing to do with Valves 2 weeks, 2 hours policy. This was not implemented for cases of warranty. It was implemented only for the onlne trading refund law in Australia and Europe, that allows refunds within 14 days, reagrdless of the reason.
If a game no longer works, because they switched off the servers,it is a case for a warranty. If they are stupid enough to do it within those 2 years you bought it, you have a high chance to get your money back. Problem is, nobody sues for a price of a game. That is what these companies count on. And it worked so far.
I personally solve that problem with a black list. I have a black lists of companies, I will never ever buy from again.
Activision, Zenimax$, Bungee and Akira are on it so far. And UBISOFT gets closer and closer, after their stunt with the vanishing DLC in Assassin's Creed games.
Online games will always shut down eventually, everyone knows this and its common sense.