People Epic Games Support is a big ♥♥♥♥

[Viejo sexy]

They stole an Epic Games account that I had there, I sent an email to the support to explain that they stole from me and passed tests that it is my account and the ♥♥♥♥♥♥ response they gave me was.

I want to let you know that I have been able to locate said Epic Games account and I have detected that we will not be able to change the email address for security reasons since our system will not allow us to make changes to it, this is because at Epic we care about security and privacy of the accounts and of all our players.

Explain that I was robbed and I can't access or know what email was placed on the account and what that great Hjpt told me was.

I have read your email and understand the importance that the account represents for you, I would like to tell you that Epic Games takes the protection and security of all players' accounts very seriously, due to this, the account is not eligible to be used. make changes to it.

People confirmed Steam Support is the best there is, Epic Games Support is Reverend ♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥

[DarkCrystalMethod]

Did they at least lock it so that NOBODY can use it? Sucks that you can't even get it returned to you. Can't they tell that the email was recently changed and perhaps by someone not in your usual country/planet? You said you passed the other tests so how do you get it back?

[✨Saint✨]

They still work with rocks and flints at EGS, no wonder.

[Haruspex]

- "Help! Police! That man stole mah purse!"

- "I want to let you know that I have been able to locate your purse, and I have detected that we will not be able to return it to you since policy dictates we are not allowed to. This is because at The Police Department, we care about security and privacy of the citizens."

- "What? No. I was robbed! He stole it!"

- "We hear you, and understand the importance that your purse represents for you, I would like to tell you that The Police Department takes the protection and security of all citizen's belongings very seriously, due to this, the purse is not eligible to be returned."

[ReBoot]

Doesn't rh EGS got forums to post complaints in? Oh wait, it doesn't indeed...

[T9]

Had no problems and the chat / mail support helped in minutes

Miles ahead of steam

[Tito Shivan]

Epic has had an issue of people stealing accounts to add them payment methods or other data to make account recovery troublesome. Specially from Fortnite gamers.

[crunchyfrog]

If all else fails remember the old tricks. They DO work as I used to use them all the time.

Namely, if you can't get through via their methods, use your own.

They have a Chief Executive. They have a head office address. You have hands (hopefully).

Write an old fashioned letter detailing what happened to your account. Then detail how you went about contacting their support and the lack of help you got.

Ask for them to respond within 30 days. Address the envelope "FAO The Chief Executive" and mark it Private and Confidential in the top left of the evelope. This usually means it goes to the CEOs secretary.

The beauty of this is that ♥♥♥♥ rolls downhill. She'll open it, and it gets given to the next downstream. They then give it to their next downstream and so on. Each jknow where it came from - up top. So they are Bound to do something about it.

So do that , sit back and wait.

[Viejo sexy]

Keep writing is a waste of time, they are not willing to do anything for you, it is your help to the user of this platform.

This is my experience and I want to share it so that Epic Games in Support for accounts and shopping robots serveeeeeeeeeeeee

[Viejo sexy]

For those who say that I don't pass suffering tests, I'll send them a photo that they entered my email, verification codes to change the email, capture the purchases I make (When they give away games, also a photo inside the account and look at that ♥♥♥♥ of response that support gave me

[nullable]

This is why an ounce of prevention is worth a pound of cure. And free services often have a minimum in the level of support. And if the service doesn't require hard identification for your account, there's always a risk that your account being compromised is going to be a huge hassle. I've lived through a version of it way back when circa 2006. Once was enough for me.

[Satoru]

So what you're saying is that

1) you contacted support
2) you didd not provide proof of account ownership
3) demanded the contact email be changed
4) you were somehow shocked pikachu face that support will not change the email of an account that you cannot prove you own

Did you even think about how that sounds for more than 5 seconds and wonder why Epic support does not 'suck' because they will not give some random person on the internet access to an account they cannot prove they own

[Satoru]

Originally posted by яуσ:

For those who say that I don't pass suffering tests, I'll send them a photo that they entered my email, verification codes to change the email, capture the purchases I make (When they give away games, also a photo inside the account and look at that ♥♥♥♥ of response that support gave me

This is not 'proof of ownership'

[crunchyfrog]

Originally posted by яуσ:

Keep writing is a waste of time, they are not willing to do anything for you, it is your help to the user of this platform.

This is my experience and I want to share it so that Epic Games in Support for accounts and shopping robots serveeeeeeeeeeeee

Well, that's where you're quite wrong.

How do you know that writing an actual letter doesn't work if you haven't tried as I said?

I used to run my own charity offering legal advice in consumer and disability law. This was ALWAYS a recommended first step a user should take. Not just because it gets it on record, so that when you actually might wish to take the matter further, you can show you did all yuou could, but the fact is it WORKS.

It has a very high rate of success because quite simply, you're writing to the very top.

[steh575]

Originally posted by 8bitbeard:

- "Help! Police! That man stole mah purse!"

- "I want to let you know that I have been able to locate your purse, and I have detected that we will not be able to return it to you since policy dictates we are not allowed to. This is because at The Police Department, we care about security and privacy of the citizens."

- "What? No. I was robbed! He stole it!"

- "We hear you, and understand the importance that your purse represents for you, I would like to tell you that The Police Department takes the protection and security of all citizen's belongings very seriously, due to this, the purse is not eligible to be returned."

you must live near me!

[Umar na THC]

k