Atlas unplayable - Steam couldn't care less

[Smellyfed]

I downloaded Atlas - played the newbie area for awhile and the game seemed to be running fine until I actually get a ship and sail it out of the zone. Only then do I find out I'm bugged and can't sail a ship out of zone without disconnecting from the ship and my company and being unable to interact with the boat at all.

Completely unplayable for me, and Atlas support is utterly unresponsive. No response in almost a week. Was over 2 hours played time so Steam doesn't care and won't issue a refund.

Really poor service. I'm stuck with this utterly useless game. Steam why do you offer trash games like this if you're not going to give players a fair shake when they don't work?

[Aachen]

Have you only attempted the automated two hour/two week refund thus far?

[Smellyfed]

If you're starting your sentences with the word actually, please actually be right about whatever you're drolling on about. To be smarter and more informed you have to actually be smarter and more informed.

https://www.merriam-webster.com/words-at-play/could-couldnt-care-less

[nullable]

引用自 Smellyfed：

Steam why do you offer trash games like this if you're not going to give players a fair shake when they don't work?

It's an Early Access game with mixed reviews...

Why are you buying mediocre games that are being transparent about being still under development? Kinda seems like you're not managing your expectations very well for starters, and seem to want to make Valve responsible for that.

[Smellyfed]

引用自 Aachen：

Have you only attempted the automated two hour/two week refund thus far?

I went through the support system to request a return on the game, yes. If there's another method I'm unaware.

[Leonardo Da Pinchi]

This really...isn't a steam issue. It's a dev one.

[Smellyfed]

引用自 <Insert Kazoo Circus Music Here>：

This really...isn't a steam issue. It's a dev one.

Other than Steam offering unsupported games on their platform.

[Smellyfed]

引用自 Snakub Plissken：

引用自 Smellyfed：

Steam why do you offer trash games like this if you're not going to give players a fair shake when they don't work?

It's an Early Access game with mixed reviews...

Why are you buying mediocre games that are being transparent about being still under development? Kinda seems like you're not managing your expectations very well for starters, and seem to want to make Valve responsible for that.

Friends wanted to play it. It was terrible - which I understand terrible games happen, but Steam shouldn't be representing unsupported games.

[Leonardo Da Pinchi]

引用自 Smellyfed：

引用自 <Insert Kazoo Circus Music Here>：

This really...isn't a steam issue. It's a dev one.

Other than Steam offering unsupported games on their platform.

Again, take that up with the Dev. Just because you encountered a bug, doesn't mean the bug exists across a majority of the other copies of the game.

[ShelLuser]

引用自 Snakub Plissken：

引用自 Smellyfed：

Steam why do you offer trash games like this if you're not going to give players a fair shake when they don't work?

It's an Early Access game with mixed reviews...

So why ignore all the warnings plastered all over clearly stating that if you buy the game you're buying it as-is?

From my POV Steam is even providing a courtesy which allows us players to actually refund this stuff whtin the given timespan despite the platsered warning.

Steam is here to sell games, not to cater to its customers (even though they do that at times).

[Yzal]

2 hours of playtime or 2 weeks since buying. You're over that? your problem, not Valve's.

[my new friend]

引用自 Smellyfed：

I downloaded Atlas - played the newbie area for awhile and the game seemed to be running fine until I actually get a ship and sail it out of the zone. Only then do I find out I'm bugged and can't sail a ship out of zone without disconnecting from the ship and my company and being unable to interact with the boat at all.

Completely unplayable for me, and Atlas support is utterly unresponsive. No response in almost a week. Was over 2 hours played time so Steam doesn't care and won't issue a refund.

Really poor service. I'm stuck with this utterly useless game. Steam why do you offer trash games like this if you're not going to give players a fair shake when they don't work?

How do they not care when their last update was 1 week ago?
https://steamcommunity.com/games/834910/announcements/detail/3144076021274608559
You already have a thread.
https://steamcommunity.com/app/834910/discussions/0/3196993316892733054/
But you apparently didn't read how to report bugs in the pinned thread.
https://steamcommunity.com/app/834910/discussions/0/3932159940150863093/

[Smellyfed]

Ok, whatever. You guys and your opinions are the only thing that matters. I'll ♥♥♥♥ off.

引用自 my new friend：

引用自 Smellyfed：

I downloaded Atlas - played the newbie area for awhile and the game seemed to be running fine until I actually get a ship and sail it out of the zone. Only then do I find out I'm bugged and can't sail a ship out of zone without disconnecting from the ship and my company and being unable to interact with the boat at all.

Completely unplayable for me, and Atlas support is utterly unresponsive. No response in almost a week. Was over 2 hours played time so Steam doesn't care and won't issue a refund.

Really poor service. I'm stuck with this utterly useless game. Steam why do you offer trash games like this if you're not going to give players a fair shake when they don't work?

How do they not care when their last update was 1 week ago?
https://steamcommunity.com/games/834910/announcements/detail/3144076021274608559
You already have a thread.
https://steamcommunity.com/app/834910/discussions/0/3196993316892733054/
But you apparently didn't read how to report bugs in the pinned thread.
https://steamcommunity.com/app/834910/discussions/0/3932159940150863093/

I did petition the bug with Atlas' ticket system. No reply in nearly a week.

[my new friend]

引用自 Smellyfed：

引用自 my new friend：

How do they not care when their last update was 1 week ago?
https://steamcommunity.com/games/834910/announcements/detail/3144076021274608559
You already have a thread.
https://steamcommunity.com/app/834910/discussions/0/3196993316892733054/
But you apparently didn't read how to report bugs in the pinned thread.
https://steamcommunity.com/app/834910/discussions/0/3932159940150863093/

I did petition the bug with Atlas' ticket system. No reply in nearly a week.

Developers usually don't reply to their emails or bug report system. They will investigate the issue and depending on various factors, decide when to release a patch for it.

[Mad Scientist]

Steam has nothing to do with this once you go over the 2 Hours OR 2 Weeks. Additionally, many players simply do not have this issue, theres livestreams of people not having issues there, gameplay video of people not having issues there etc.

Research before you buy, the review score is not great - that's usually a good indicator to get informed before you buy just because your friends want to play.

Also don't ignore Early Access warnings.

[Drab]

引用自 Smellyfed：

I downloaded Atlas - played the newbie area for awhile and the game seemed to be running fine until I actually get a ship and sail it out of the zone. Only then do I find out I'm bugged and can't sail a ship out of zone without disconnecting from the ship and my company and being unable to interact with the boat at all.

Completely unplayable for me, and Atlas support is utterly unresponsive. No response in almost a week. Was over 2 hours played time so Steam doesn't care and won't issue a refund.

Really poor service. I'm stuck with this utterly useless game. Steam why do you offer trash games like this if you're not going to give players a fair shake when they don't work?

Go to the support page - click on purchases - click on the game - click on 'I have a question about this purchase' - explain what happened politely and ask for a refund.