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hooaht FOYAH Feb 25, 2016 @ 3:09pm
Bought a new game on ebay, missing manual but seller doesn't offer returns. Should I bother to contact ebay to return and buy a copy elsewhere or no?
Game is Ico and Shadow of the Colossus.
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Showing 1-15 of 30 comments
ErickaUnlimited Feb 25, 2016 @ 3:11pm 
If the manual was stated to have been included in the product, then you can message Ebay and state you did not get what was intended from the buyer. However, if it was stated to not be included, or was "As is" in the photo(s) and no manual was shown, then there's no point and you will need to buy it from another source.
#1
HEART Feb 25, 2016 @ 3:12pm 
Whether the seller offers returns or not on Ebay does not matter. The product still must meet the description.

I've been a seller on ebay longer than I've been a Steam member.

Contact the seller politely.

Here, I just took this from one of my listings a couple minutes ago...

http://i.imgur.com/RvfdUAL.jpg
Last edited by HEART; Feb 25, 2016 @ 3:15pm
#2
hooaht FOYAH Feb 25, 2016 @ 3:15pm 
Well. I was going to cancel the order before it shipped but he was like I can only cancel if I paid 1 extra dollar, and he didn't even talk about the manual in his description so I assumed....
#3
HEART Feb 25, 2016 @ 3:16pm 
If it listed as new, it needs to include EVERYTHING that came from the factory. Note that there is also new (other) as well as factory refurbished, seller refurbished, and parts not working that do not carry this requirement.


Last edited by HEART; Feb 25, 2016 @ 3:16pm
#4
hooaht FOYAH Feb 25, 2016 @ 3:17pm 
"This game is not missing anything that it is supposed to come with. I sent you the game brand new sealed, as the retail version - so it came with everything that is included (see picture attached of the retail shrink wrapped you were sent). No manual was mentioned in the advertisement. Many new Playstation 3 games no longer come with a paper manual, so this could be one. Please cancel your request."

This is what he said.
#5
HEART Feb 25, 2016 @ 3:18pm 
Originally posted by My real name is Lester Mo:
"This game is not missing anything that it is supposed to come with. I sent you the game brand new sealed, as the retail version - so it came with everything that is included (see picture attached of the retail shrink wrapped you were sent). No manual was mentioned in the advertisement. Many new Playstation 3 games no longer come with a paper manual, so this could be one. Please cancel your request."

This is what he said.
IF you disagree you can file a paypal dispute.
#6
hooaht FOYAH Feb 25, 2016 @ 3:19pm 
Originally posted by ✴ Celestial Fatality ✴:
Originally posted by My real name is Lester Mo:
"This game is not missing anything that it is supposed to come with. I sent you the game brand new sealed, as the retail version - so it came with everything that is included (see picture attached of the retail shrink wrapped you were sent). No manual was mentioned in the advertisement. Many new Playstation 3 games no longer come with a paper manual, so this could be one. Please cancel your request."

This is what he said.
IF you disagree you can file a paypal dispute.

I mean....I do disagree, because watching unboxing videos, this one does have a manual...but Idk.
#7
HEART Feb 25, 2016 @ 3:20pm 
Then file a dispute. The worst thing to happen is that Paypal will side with the seller and your dispute will be cancelled, end of story.
#8
ErickaUnlimited Feb 25, 2016 @ 3:22pm 
Originally posted by My real name is Lester Mo:
"This game is not missing anything that it is supposed to come with.
That line would signify a manual would need to be included within the package, as brand new products would have one included in the jacket sleeve. File a despute.
#9
HEART Feb 25, 2016 @ 3:24pm 
Originally posted by ♥♥ErickaUnlimited♥♥:
Originally posted by My real name is Lester Mo:
"This game is not missing anything that it is supposed to come with.
That line would signify a manual would need to be included within the package, as brand new products would have one included in the jacket sleeve. File a despute.
Yep, I'm with Ericka on this.

As a seller, I've never replied to a customer this way either, I've always tried to make it right. If he is not willing to refund or have you return it, perhaps you can meet halfway and request an amount you believe is market value for the missing manual.
#10
hooaht FOYAH Feb 25, 2016 @ 3:28pm 
Done. I sent a message to paypal to dispute this.
#11
Mr. Shaggnificent Feb 25, 2016 @ 3:52pm 
Originally posted by My real name is Lester Mo:
[...] I assumed....
I think I may have spotted where it all went wrong.
#12
hooaht FOYAH Feb 25, 2016 @ 3:56pm 
Originally posted by Mr.Shaggnificent:
Originally posted by My real name is Lester Mo:
[...] I assumed....
I think I may have spotted where it all went wrong.
Are you saying I'm supposed to ask him if the manual was included?
#13
HEART Feb 25, 2016 @ 4:00pm 
The real issue is the OP's lack of faith in the console community. He comes to Steam to post about a PS3 game purchased on Ebay.

Wait a minute, I have no faith in the console community either...nvm

OP, I did a little more digging. Later versions of the game you bought DO NOT come with a manual so you better do some more research. Don't pull your dispute yet as once you do, you cannot start it again, plus the seller has a week (or more) to do anything, anyway.
Last edited by HEART; Feb 25, 2016 @ 4:01pm
#14
hooaht FOYAH Feb 25, 2016 @ 4:05pm 
Originally posted by ✴ Celestial Fatality ✴:
The real issue is the OP's lack of faith in the console community. He comes to Steam to post about a PS3 game purchased on Ebay.

Wait a minute, I have no faith in the console community either...nvm

OP, I did a little more digging. Later versions of the game you bought DO NOT come with a manual so you better do some more research. Don't pull your dispute yet as once you do, you cannot start it again, plus the seller has a week (or more) to do anything, anyway.

Oh, wow okay.
http://www.gamefaqs.com/boards/927750-playstation-3/71902156
Last edited by hooaht FOYAH; Feb 25, 2016 @ 4:07pm
#15
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Date Posted: Feb 25, 2016 @ 3:09pm
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