How often do YOU refund a game?

[Del_Duio]

I'm wondering for information and research and all that. Also if you could, what would be the main reason(s) why you did?

For example, I bought Magicite awhile ago and only played it for about 20 mins because as much as I liked the visuals I couldn't stand the control scheme. I never thought to refund the thing because I figured 'hey, life's lesson for only $10' and it was no biggie.

Apparently though people refund games all the time regardless of cost. One reason you can put down is that they purchased it by accident. How does that even happen?

[Del_Duio]

Originally posted by >Insert Profile Name Here<:

People are stupid...

Well yes, but this won't go over very well on my excel spreadsheet

[ErickaUnlimited]

I've never refunded a game before.

[Vincent]

When they dont work on my system.

[tmwfte]

Since Steam had a store wide refund policy, never.

Before Steam had a store wide refund policy, twice. Once due to a game not working at all, despite going to through all of the fixes, etc. suggested by support, the developer, and the boards. Once due to blatant false advertising.

[★★Xei★★]

Probably only refunded 5-6 games in my entire 13+ years of gaming. Usually it's because it's not functioning properly and frozen.

[Del_Duio]

Sound like legitimate reasons to me, Yandere.

Did you know that one of the reasons they give you to refund a game is that it's too hard? If that was the case back in the day half of my NES collection would've been gone within a week.

To me, let's say a game even says right up front that's it's difficult. If it says this, and the person buying the game knows this and then refunds it on the grounds of being 'too hard' .. Hmm something does not compute.

[killer fish (Real)(San DIego)]

I refunded Who's your daddy because it didn't work
Other game i've tried to refund i couldn't because i needed to play it more...



BUT I DON'T WANT TO PLAY THE ♥♥♥♥♥♥♥ GAME M8

[Jej]

I never refunded a game. I don't buy games on a whim.

[B l u e b e r r y P o p t a r t]

Originally posted by Jej.:

I never refunded a game. I don't buy games on a whim.

Same. I buy something I want to play, and when I get done playing it, it's way past time to even think about getting a refund.

[BanOphobia My Struggle]

I refund due to techinical issues which is rare as I have multiple systems and OS. Does the refund system make me less likely to spend hours wasting time looking for fixes (yes it does).

[Yuuta]

1. Substance Painter - it's not on Steam anymore, and I don't remember the actual price, but it was an expensive program for me. I've watched a few videos before buying it, but when I bought it I could not make it work with my models. So I refunded it (Yes, I was that lazy). That was about 13 months ago.

http://store.steampowered.com/app/244850/
2. Space Engineers. I bought 4 pack to play it with friends, though it turned out one of my friends can't run it. Luckly I knew how refund system works so we tried to fix it untill he reached 1.9 hours in the game. After we gave up on trying, I've asked for a refund. That was about 4 months ago.

[Naedmi]

I've never refunded a game on Steam, always thought it would be more trouble than it's worth.

[Birdy.J]

I always wonder how does steam refund policy works?

[JJ, Professional Fool]

Never once. Being educated and practicing common sense, Ive never bought a title my computer cannot run on minimal settings, and anything I really disliked or wasted profit on id chalk it to a lesson learned and uninstall, but keep.

Almost 600 strong.

[Del_Duio]

Originally posted by Xp3nDaBirD:

I always wonder how does steam refund policy works?

Basically unless you outright kill the Dev, you can return anything you want for any reason as long as the playtime is under 2 hours and within 14 days.

I would consider these all acceptable reasons:

Doesn't work on your computer
Crashing constantly (poor DKS3 haha)
Doesn't start / boot up

I would not consider a game with the 'difficult' tag returned for being 'too hard' an acceptable reason but Vave does.

In essence, Steam's return policy is actually extremely lenient- if you aren't a Dev that is. There's literally nothing stopping people from buying a game, playing for 1.9 hours, and then refunding it for some asinine reasoning aside from a manual check on whether it's habitual or not.*


*Habitual returners might not be granted a refund, the policy says.