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isp, modem, router
are you using wireless or wired connections to the router/modem?
most routers will have qos settigns
you can assign your pc as priority, and others as bulk
goto speedtest.net to get your max download speed that you get
go to the router config page
http:// router ip
to get your router ip
start -> run/search -> cmd
ipconfig /all
router ip will be dhcp server, dns server, gateway
most are 192.168.x.1
give the router qos settng 90% of your download speed for total
and set your pc as priority, and the rest as bulk
http://www.howtogeek.com/75660/the-beginners-guide-to-qos-on-your-router/
if the max is over the isp limit, the isp qos rules will be applied
This is the speedtest result I get
http://www.speedtest.net/my-result/3980681227
if the router is worth anything it will have qos settigns
if it does not have qos settigns, pick up a good router
if its a modem/router combo, disable its wifi, and plug the new router into it
(you will need to change the 2nd router ip to something other than the orig router)
ex. if virgin hub is 192.168.0.1, change new router ip to 192.167.1.1
then the highway will never be crouded enough for the isp qos rules to apply
either way, a router that properly supports qos can limit it lower than the isp/modem so they are not limitig it to fifo instead of qos rules
2. its possible that the router is limiting it, getting a different router will help if its not he modem thats limiting it
3. he has a 450mb/s nic pci-e dual band (dual band = 2.5ghz and 5ghz channels)
thats why i recomended him to use the 5ghz wifi channels, there will be less interferene on it
during network communication, the router can send start/stop signals to the isp network to limit it
look up flow control
http://en.wikipedia.org/wiki/Flow_control_%28data%29
the lan hardware has flow control, or esle there would be data loss all over the place